Transcript
User's manual Operator terminal
User manual This guide describes the services offered by the 4039/4038IP/4068IP operator station (OS) connected to an eDiatonis system. how
How to use this guide
This guide covers the specific functions of the operator station (consult the station user manual for a decsription of the other services):
• Actions
• Keypad Lift the receiver.
restricted service,
2ab
5
c
jkl
ef
3d
mno
6
Hang up.
Numeric keypad. Alphabetic keypad.
reserving a group of outside lines for exclusive operator use, 2
diverting operator calls to another number, broadcasting background music on the external loudspeaker,
Specific key on numeric keypad.
• Navigator
answering a night call,
Move the navigation key up, down, to the left or to the right.
programming.
To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return to the telephone screens.
The operator station receives incoming calls and routes them to the appropriate extensions within the system. Depending on the amount of traffic handled, your system can have one or more operator stations:
• Display and display keys
• Audio keys
grouped: all stations ring simultaneously, Smith John
assigned to specific time periods: only stations currently operational will ring.
…
This option is set up by your installation technician.
Partial view of display.
Loudspeaker, hands free.
Display key.
Adjustment “reduce”. Adjustment “increase”.
• Programmable keys and icons
• Other fixed keys
Line key.
Fixed key.
Icon corresponding to key.
MENU key. Voice mail access key.
• Other symbols used Means that the function is accessible from the Menu page. Means that the function is accessible from the Perso page. Means that the function is accessible from the Info page. These symbols can be supplemented by small icons or text.
2
Contents Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 4 Toc
1.
Operator station (OS) functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 5 1.1 1.2 1.3 1.4 1.5 1.6 1.7
2.
Accessing programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 Programming system directory (ComSpD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 Programming date and time (Clock) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7
Setting various subscriber telephone parameters . . . . . . . . . . . . . . . . . . . . . . . p. 8 3.1 3.2 3.3 3.4 3.5 3.6 3.7
4.
p. 5 p. 5 p. 5 p. 5 p. 5 p. 6 p. 6
Programming functions;. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 7 2.1 2.2 2.3
3.
Setting restricted service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Reserving a group of lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manually diverting operator calls to another number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broadcasting background music on the external loudspeaker . . . . . . . . . . . . . . . . . . . . . Answering a night call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When you return, consult your general voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the subscriber function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subscriber name (Name). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting a subscriber password (ResCod) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subscriber display language (Lang) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subscriber personal directory (PerSPD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Subscriber discrimination criteria (Barring) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Enable the CLASS service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 8 p. 8 p. 8 p. 8 p. 8 p. 8 p. 8
Complementary 'Expert' functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 9 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9
Accessing the "Expert" function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Table of business codes (Accoun) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Direct numbers of extensions (PubNum) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting and holding messages (MOH) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DECT cordless telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the operator password (Passwd) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Resetting the system (RstSys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voice message service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software licence agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
p. 9 p. 9 p. 9 p. 10 p. 10 p. 11 p. 11 p. 11 p. 12
Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 13
3
Three-colour indicator light
Getting to know your telephone Handset
The indicator light on your terminal enables you to monitor the system. The light has five possible statuses (colours and/or flashing): Flashing green: message received (voice or screen) or call received in the “ calls received ” memory. Orange fixed: indicates traffic overload level 1 (1 is calls on hold). Flashing orange: terminal on test.; Red fixed: indicates traffic overload level 2 (call unanswered within 20 seconds or number of calls on hold exceeds number of operator stations). Flashing red: several low priority system messages present or one very serious system message indicating a system hardware fault.
Adjust the tilt of the screen
Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 10 keys associated with the words on the screen. Transfer icon: pressing the key next to this icon allows you to program or change the transfer function. Headset connected.
Appointment programmed.
Silent mode activated.
Telephone locked.
Display keys: pressing a display key activates the function shown associated with it on the screen.
Navigation OK key: used to validate your choices and options while programming or configuring.
4068IP
Left-right navigator: used to move from one page to another.
Socket for connecting headphones or a Hands-free / Loudspeaker unit
Up-down navigator: used to scroll through the content of a page. Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation, provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.
Alphabetic keypad
Audio keys Hang-up key: to terminate a call.
Call display
• •
Call in progress or outgoing call.
Incoming call.
Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver.
Call on hold*.
Lit in hands-free mode or headset mode (short press). Flashing in loudspeaker mode (long press).
Intercom/Mute key:
• •
During a conversation: press this key so that your correspondent can no longer hear you. Terminal idle: press this key to answer calls automatically without picking up the receiver.
If you get two calls at the same time, you can switch from one call to the other by pressing the display key associated with each call.
Left-right navigator: used to check calls.
To adjust the loudspeaker or handset volume up or down
Function keys and programmable keys Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
Extension unit
Messaging key to access various mail services: if the key flashes, a new voice message or a new text message has been received.
An extension unit can be fitted to your telephone. This provides additional keys which can be configured as function keys, line keys, call keys etc. To affix labels: push the holding strip of the unit backwards to you and lift it. Install the label under the keypad, in the housing designed for, and place the keypad back into position.
'Redial' key: to access the 'Redial' function. Programmable key (F1 and F2 keys): lit when the function associated with the key is activated. Some other keys have been programmed by your technician for your own convenience: Key must be programmed by your technician to access a service.
4
1
Operator station (OS) functions Other
1.3 Manually diverting operator calls to another number
1.1 Setting restricted service
During a period of absence, the operator can divert all calls received (incoming calls and internals calls dialling 9) to another number:
This function sets the system to restricted service. All incoming calls are directed to a general ring or a programmed number: 10:30
Night
PERSO
bc
2a
5
access the 'Perso' page
jkl
ef
3d
mn
6
o
10:30
display and tone indicate service active
AttDiv
menu
5
reach the 'Menu' page
operator password (by default HELP1954 )
3d
6
ef
bc
3d
jkl
6
2a
o mn
5
enter the number of the terminal to receive the message
Rediallist
OR
bc
jkl
2a
ef o
mn
operator password (by default HELP1954 )
Indiv.rep.
OR
key icon indicates service active
key icon indicates service active
1.4 Broadcasting background music on the external loudspeaker
To restore normal service, repeat operation.
10:30
Music
menu
If an outside number has been entered by the installation technician, selection of restricted service will automatically divert calls received by the operator to the defined outside number.
bc
3d
jkl
6
2a
5
reach the 'Menu' page
ef
o mn
display and tone indicate service active;
operator password (by default HELP1954 )
1.2 Reserving a group of lines For maximum availability of the operator station, thus assuring optimum reception of incoming calls, a group of outside lines can be reserved which will only be available to the operator station(s): key icon indicates service active
display and tone indicate service active “Reserved TGp” programmed key
operator password (by default HELP1954 )
1.5 Answering a night call An incoming night call is indicated in the same way as an ordinary call:
key icon indicates service active
your telephone rings
the night call name or n° is displayed
To cancel the line reservation, repeat operation.
OR
lift the receiver
• Opening the door: OR
bc
3d
jkl
6
2a
5
'Unlock Door' programmed key or function code
5
ef
mn
o
hands free
Operator station (OS) functions 1.7 When you return, consult your general voice mailbox
1.6 Using a headset
The light indicates that messages have been received
You can connect a headset instead of your receiver.
• To activate or deactivate headset mode: 10:30
Phone
Settings
menu
Genmailbox
5
ForcedHead
bc
3d
jkl
6
2a
ef
o mn
display number of new and old messages
operator password (by default HELP1954 )
reach the 'Menu' page On
OR
Off
Consult
display name of sender, with date, time and ranking of message
activating/deactivating 'forced headset' mode
select message
• Answering or making a call:
Play
OR
Clear
Function active
listen to message hands free
• To activate or deactivate the loudspeaker during a conversation: during a conversation
Function active
To answer in intercom mode: corresponding LED lights up
cancel intercom mode
6
erase message
2
Programming functions Other
2.3 Programming date and time (Clock)
2.1 Accessing programming Your e-Diatonis system's operator station can access the general programming services.
in programming function 10:30
menu
c ab
Operator
2
5
access the 'Perso' page
jkl
3
f
de
o mn
6
Clock
5
access programming function
menu
OR
OR
previous character
display gives first short number
reach the 'Menu' page Modify
enter the first name
enter name (max. 16 charact ers) bc
3d
jkl
6
2a
5
ef
programmed short number is displayed
o mn
enter number (max. 21 digits)
• To enter another short number: OR
6
ef
o mn
• Changing date and time:
This function can be used to programme system short numbers, accessible to all system users: Speeddial
3d
enter date and time
operator password (by default HELP1954 )
2.2 Programming system directory (ComSpD)
10:30
bc
jkl
2a
New
to select another short number
7
next character
Clear
3
Setting various subscriber telephone parameters 3.5 Subscriber personal directory (PerSPD) This function is used to create the personal directory of the selected subscriber:
Other
3.1 Accessing the subscriber function This function provides access to the various parameters defined for a system user or subscriber, identified by an extension number: 10:30
Subscriber
menu
5
reach the 'Menu' page
access to “Subscriber” programming function
ef
bc
3d
jkl
6
2a
o
mn
Indiv.rep.
in “Subscriber” function
display gives first number
Modify
bc
3d
jkl
6
2a
5
enter extension n° to be programmed
enter name (max. 6 characters)
3.2 Subscriber name (Name)
ef
o mn
enter public number (max. 19 digits)
• Changing a name or number: Name
in “Subscriber” function
OR
OR
Clear
enter name
• Changing the name:
previous character OR
OR
Clear
next character
3.6 Subscriber discrimination criteria (Barring) This function is used to define discrimination criteria for each subscriber:
previous character
next character
in “Subscriber” function
Barring
selection displayed on first line
Modify
3.3 Resetting a subscriber password (ResCod) selection of discrimination criteria
This function is used to cancel a subscriber password and restore the default password (1515): in “Subscriber” function
Pwdreset
OR
OK
This function is used to describe discrimination criteria for each subscriber.
3.4 Subscriber display language (Lang)
3.7 Enable the CLASS service
This function is used to specificy the display language for the selected subscriber. Pressing this key scrolls the various languages available: in “Subscriber” function
Language
Enabling the CLASS service is used to display information (caller name, number, etc.) on the display of an analogue set.
Choice
in “Subscriber” function select the language of your choice (consecutive presses)
Terminal
Class
select the “CLASS” service
apply
the CLASS service is selected when the 'CLASS' label is displayed on the screen.
8
4
Complementary 'Expert' functions • On 'Param2'
Other
4.1 Accessing the 'Expert' function 10:30
Barring
Expert
menu
access to “Expert” programming function
indicate discrimination category
reach the 'Menu' page
This function is used to define the table of business codes enabling a subscriber to charge his/her calls to a business account:
4.3 Direct numbers of extensions (PubNum)
Add
Accoun
This function is used to define the table of direct numbers (SDA) of extensions (PubNum).
create an entry Code
OR
max. 16 digits
Name
OR
Param1
create an entry bc
2a
max. 16 characters
5
indicate whether identity required or not
jkl
ef
3d
6
5
ef
bc
3d
jkl
6
2a
o mn
direct n° or n° forming prefix
5
number of extensions within assigned range (max. 99)
OR
OR
OR
Protected
go to previous entry
indicate whether password required or not
OR
go to next entry
Goto
select specific entry
9
Clear
Modify
modify contents of entry displayed
ef
bc
3d
jkl
6
2a
o mn
• Modifying an entry:
• On 'Param1' UserID
New
PublicNr
in “Expert” function
Param2
OR
indicate number of masked digits
“'Barrng': discrimination category: none, 1 to 16, that of subscriber (SET) or that of user (GUEST). 'Barrin' : number of digits : DEF (default value : 4), all, none, 1 to 9.
4.2 Table of business codes (Accoun)
in “Expert” function
Mask
OR
o mn
public n° of first extension
Complementary 'Expert' functions 4.4 Greeting and holding messages (MOH)
OK
This function is used to define the greeting message and hold music parameters. Voice
in “Expert” function
Used to record, for each ACD group, welcome, please wait, dissuasion, closed or estimated waiting time messages.
ACD
Holdmusic
Holdmusic
Musicsource
OR
ACD
OR
Record
select the ACD group
This function is used to record 8 greeting messages or holding music.
Record Listen
Holdmusic
select the type of message to record Stop
OR
OR
Pause
Record
OR
start the recording listen to the recorded / default message
record a message
to apply
4.5 DECT cordless telephones This function is used to manage DECT telephones and to create DECT GAP extensions.
Yes
Default
OR
OR
No
• Adding a DECT GAP extension: Add
DECT
in “Expert” function
erase the recorded message and replace it with the default message
In progress ...
bc
3d
jkl
6
2a
5
ef
o mn
To record a message: Record
DECT GAP extension is created
display invites you to start recording Modify
Record
Stop
OR
record message
to stop
Pause
OR
stop recording momentarily
follow instructions given on display
duration of message is displayed
at end of creation
Hold music may be subject to author's rights and appropriate action should be taken in this respect.
Musicsource
Default
by default
This function is used to select a music source (3 possible sources).
OR
Customized
personal
public network n° of DECT extension
OR
External
outside
10
waiting for creation from DECT GAP extension
Complementary 'Expert' functions 4.6 Changing the operator password (Passwd) Autoattend.
This function is used to change the operator session password: Password
in “Expert” function
bc
2a
5
jkl
3d
ef
mn
6
display asks for old password
bc
2a
display asks for new password
o
5
jkl
Autoattend.
display requests confirmation of new password
bc
3d
jkl
6
2a
5
Day
o mn
6
Night
OR
opening times voice guides
ef
3d
OR
closing times voice guides
Goodbye
'Goodbye' voice guides
You can:
listen to the voice guide (default or personalized) record a personalized voice guide erase the personalized voice guide and replace it with the default voice guide.
enter the new password (8 alphanumerical characters)
enter the old password (8 alphanumerical characters)
Configuration of 3 types of voice guides for the automatic switchboard (day, night, 'Good-bye') message.
ef
o mn
Audiotext
enter new password again to confirm
4.7 Resetting the system (RstSys)
Audiotext
Configuration of 3 types of Audiotex (day, night, 'Good-bye' message)
Day
Night
OR
OR
Goodbye
This function is used for a hot or cold system reset: opening times Audiotex
Cold
Systemreset
in “Expert” function
closing times Audiotex
You can:
listen to the voice guide (default or personalized) record a personalized voice guide erase the personalized voice guide and replace it with the default voice guide. OR
Yes
Warm
No
OR
MLAA
Acold reset will restore your system default configuration (our specific configuration will be lost). The reset request must be confirmed.
record of the MLAA vocal messages (Multi-Language Automated Attendant)
MLAA
4.8 Voice message service This function is used to manage the voice guides and to configure the broadcasting lists.
select the language for the messages to record (1 to 4)
VMail
in “Expert” function
OR
Autoattend.
OR
Audiotext
OR
List
OR
select the message to record (1 to 100) OR
Genmailbox
OR
Infomessage
OR
Goto
MLAA
Notification
11
enter directly the number of the message to record
'Goodbye' Audiotex
Complementary 'Expert' functions
Recording of information messages used by the PABX and the Audiotex service (opening or closing times); maximum of 50 messages.
Infomessage
Record
Stop
record a message
to stop the recording
Listen
OR
Pause
Listen
Infomessage
stop recording momentarily
listen to the recorded message
Clear
OR
List
erase message previous message
Personalization of broadcasting lists (max. 50)
Listen
List
Notification
go to next message
Defining the message notification announcement
Record
OR
Listen
Notification
listen to the name assigned to the list
OR
Clear
record a message
OR
OR
listen to the recorded message
Record
OR
Record
OR
record a list listen to recorded / default announcement
record a personalized announcement
Edit
OR
delete a broadcasting list
Yes
Default
OR
OR
No
edit a list erase the recorded announcement and replace it with the default announcement
Genmailbox
Genmailbox
4.9 Software licence agreements
Listen
Default
Yes
record a message
OR
Softw.keys
in “Expert” function
Record
OR
listen to the recorded / default message
OR
This function is used to read or modify the software licence agreements.
Defining the general mailbox greeting message
Main
OR
CTI
No
Softw.keys
Reading the system software licence agreement.
erase the recorded message and replace it with the default message CTI
12
Configuration of the CTI software licence agreement.
Declaration of conformity howtoc
Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.
Commission) rules or with the CISPR 22 standard. This device has been designed and manufactured so that it does not exceed the limits in radio frequency energy in SAR (Specific Absorption Rate) established by the different countries concerned. SAR (Specific Absorption Rate) < 0.01 W/kg (maximum allowable limit of 2W/kg). Mean radiated electromagnetic power < 1 mW Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product.
Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear.
Operating conditions Operating temperature range: -5°C /45°C . Acoustic shock protection The acoustic level of the signal generated by the handset earpiece is less than 130 dBspl for a transient signal (123 dBspl for Australia) and less than 118 dBspl (rms) for a continuous signal (120 dBA for Australia) . Directive 2003/10/EC specifying the risks inherent in noise at work The ring contributes towards overall daily noise; at its maximum setting, the level is 105 dBA at 60 cm from terminal. To reduce the level, the following is recommended: - reduce the setting (9 levels of 5 dB) - program a progressive ring
The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit. "EC" declaration of compliance We, FRANCE TELECOM Fonction Groupe Achats et Amélioration de la Performance 42 av de la Marne 92120 Montrouge declare that the product mentioned in this note, conform to the following European Directives and European Standards: Radio and Telecommunication Terminal Equipment Directive 99/5/EEC.
-
1999/5/CE (R&TTE)
Any unauthorised modification to the products shall render this declaration of compliance null and void. All rights reserved. To contact your after sales department, please dial
Standby power consumption = 3,5 W. 4068IP & Bluetooth® handset This device uses a radio frequency spectrum the use of which has not been harmonized in all EC countries. The frequency spectrum may be shared by other applications and its use is subject to the following two conditions: (1) this device may not cause harmful interference, (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with Class B of part 15 of the FCC (Federal Communications
4couv
monday to saturday from 8 a.m to 8 p.m (except bank holidays)
France Télécom 6, place d’Alleray - 75505 Paris Cedex 15 S.A. au capital de 10 594 839 096 € - 380 129 866 - RCS Paris
Notre site internet : http://www.orange-business.com 13
PO19006ZUAD-O711ed01-1017
