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Quality Assurance Report Date: Client: ______________________________________________ ID: ______ SN:_____________________ Address Change: Y N Contact Name and Phone Number: __________________________________ Symptom: _____________________________________Status: Complete Parts Needed Meter B/W ____________________ Color ____________________ Model___________________ Dispatch Time: ______________Arrival Time: ____________________Departure Time: ___________ Comments:________________________________________________________________________________ __________________________________________________________________________________________ Meet with customer review problem Review service log, Jam and Error history, Part/Consumable History Run network, account management, service reports/Verify Firmware Levels Troubleshoot service call - Identify the problem Verify the problem Frequency of problem: ( ) in ( ) copies/prints Identify & Verify the fix No. of copies/prints run to verify fix ( ) copies/prints Inspect and Clean Document feeder, feed and separation rollers & pad & sensors Optics Unit, mirrors & rails & glass Paper feed units. feed and separation rollers Main charge/corona/roller Transfer / Separation corona / roller and transfer belt Imaging units / Drum units Developer unit/Transport Unit/Duplex Unit Cleaning unit, Empty waste toner and reset counters Fuser unit, rollers/film, cleaning web/roller, sep claws, oil catch pan, clear web counter Finisher/Exterior covers and inside paper trays Check surge protector Check and Pick up excessive toner Operation Tested Tested all Trays/ LCT/Bypass/Duplex/Punch Tested Scanning Tested Fax Operation Tested Printing from customer PC Run ending test chart copy, compare to first test chart copy to verify improvement, Disable PM light, Clean work area, reset part/consumable counter. DCA installed and working properly. If not installed or working properly, explain why:
( ( ( ( ( (
) Yes ) Yes ) Yes ) Yes ) Yes ) Yes
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
) Yes ) Yes ) Yes ) Yes ) Yes ) Yes ) Yes ) Yes ) Yes ) Yes ) Yes ) Checked ) Yes ) Yes ) Yes ) Yes ) Yes ) Yes
( (
) Yes working ) Yes installed
( ( ( ( ( ( (
) Used ( ) Used ( ) Used ( ) Used ( ) Used ( ) Used ( ) Used (
( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( ( (
) N/A ) N/A ) N/A ) N/A ) N/A ) N/A ) N/A ) N/A ) N/A ) N/A ) N/A ) P/U ) N/A ) N/A ) N/A ) N/A ) N/A ) N/A
Part Description and Part Number ) Need ) Need ) Need ) Need ) Need ) Need ) Need
Customer Signature:_________________________Technician Signature:_____________________ Thank you for the opportunity to service your organization, our goal is to exceed all your expectations. If you are not satisfied with our service and support please contact us directly. Phone: (407) 264-0283 Fax: (407) 264-0230 George Rosa: Service Manager –
[email protected] Asst. Service Coordinator –
[email protected]
