Valleylab™ Exchange User`s Guide

Transcript

User’s Guide Valleylab Exchange v3.3 TM Remote Software System for use with the Valleylab FT10 Energy Platform Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform i-1 User’s Guide TM Valleylab Exchange v3.3 Remote Software System For use with Valleylab FT10 Energy Platform, FT Series Energy Platform Part Number: PT00064996 Preface Preface This user’s guide and the software it describes are for use only by qualified biomedical professionals and Covidien personnel responsible for maintaining and upgrading software for Covidien hardware products. Equipment covered in this manual This user’s guide describes the installation and use of the Valleylab Exchange application v3.3. The application enables first-time setup and software updates on the Valleylab FT10 Energy Platform. ii Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Limited Warranty Limited Warranty Covidien warrants the covered product listed below to be free from defects in material and workmanship for normal use and service for the period(s) set forth below. Covidien’s obligation under this warranty is limited to the repair or replacement, at its sole option, of any product, or part thereof, which has been returned to it (or its authorized distributor) within the applicable time period shown below after delivery of the product to the original purchaser, and which examination discloses, to Covidien’s satisfaction, that the product is defective. This limited warranty does not apply to any product, or part thereof, which has been repaired or altered in a way so as, in Covidien’s judgment, to affect its stability or reliability, or which has been subjected to misuse, neglect, or accident. The warranty periods for Covidien products are as follows: All purchased or supplemental software programs or updates 90 days from delivery Notwithstanding any other provision herein or in any other document or communication, Covidien’s liability with respect to this limited warranty and the products sold hereunder shall be limited to the aggregate purchase price for the products sold to the customer. This limited warranty is non-transferable and runs only to the original purchaser of the covered product(s). There are no warranties which extend beyond the terms hereof. Covidien disclaims any liability hereunder or elsewhere in connection with the sale of products and for any form of indirect, tort, or consequential damages. This limited warranty and the rights and obligations hereunder shall be construed under and governed by the laws of the State of Colorado, USA. The sole forum for resolving disputes arising under or relating in any way to this limited warranty is the District Court of the County of Boulder, State of Colorado, USA. Covidien reserves the right to make changes in covered products built or sold by it at any time without incurring any obligation to make the same or similar changes to equipment previously built or sold by it. THE OBLIGATION TO REPAIR OR REPLACE A DEFECTIVE OR NONPERFORMING PRODUCT IS THE SOLE REMEDY OF THE CUSTOMER UNDER THIS LIMITED WARRANTY. EXCEPT AS EXPRESSLY PROVIDED HEREIN, COVIDIEN DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO PRODUCTS, INCLUDING WITHOUT LIMITATION ALL IMPLIED WARRANTIES, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform iii Software License Software License Customer hereby acknowledges that Covidien LP and or its affiliates (collectively called “COVIDIEN” herein) owns the entire right, title, and interest in and to the Software, as may be installed in the Products or Equipment addressed herein or provided separately (“Software”) (including all of the computer code, source and object, comprising the Software and all components and elements thereof ), and all associated manuals, drawings, technical information and Documentation (collectively, the “Documentation”), including, without limitation, all patent, copyright, trademark, trade secret and other intellectual property or proprietary rights (“Intellectual Property Rights”) in and to the Software and all components and elements thereof all of which shall remain the sole and exclusive property of Covidien. The amount paid by the Customer for the Products and/or Equipment incorporating the Software includes as a portion of that amount, a license fee granting Customer only the rights set forth in this Software License. This Software License will be superseded by any express Software agreement between Covidien and Customer The use of term “Product” herein includes Products and/or Equipment as applicable. 1. Single User License Grant. COVIDIEN grants to Customer a limited, nonexclusive, nonsub licensable, nontransferable and revocable license to use the Software, exclusively at location identified by Customer on the order form as the ship-to location of the Products, solely in machine-readable object code form, and only on a single central processing unit embedded in the Products as provided by COVIDIEN under this agreement, and solely for the Customer’s internal business purpose in the operation of the Products provided by COVIDIEN under this Agreement. Notwithstanding anything to the contrary contained in this Agreement, the Software is licensed to be used on only one computing device or Product, and a valid license must be obtained under this Agreement for each computing device or Product with which the Software is used or in which the Software is embedded. 2. Restrictions on Use. Except to the extent expressly authorized in these Software License Terms or by law, Customer shall not and shall not cause any third party to; (i) decompile, disassemble, or reverse engineer the Software; (ii) modify or create any derivative works (including, without limitation, translations, transformations, adaptations or other recast or altered versions) of or based on the Software, or alter the Software in any way; (AI) merge the Software with any other software or product not supplied by Covidien; (I) use, copy, sell, sublicense, lease, rent, loan, assign, convey or otherwise transfer the Software except as expressly authorized by this Agreement; (v) distribute, disclose or allow use of the Software, in any format, through any timesharing service, service bureau, network or by any other means, to or by third parties; (vi) remove or modify any copyright, confidential or proprietary markings, legends or restrictions that are in the Software originally supplied to Customer; or (vii) violate any obligations with regard to Covidien’s Confidential Information (as defined below). To the extent that Customer is expressly permitted by applicable mandatory law to undertake any of the activities listed in the preceding sentence, Customer will not exercise those rights unless and until Customer has given Covidien not less than 30 days’ prior written notice of Customer’s intent to exercise any such rights unless an order of a government agency of competent jurisdiction will not so allow. This License will terminate immediately upon notice from Covidien if Customer fails to comply with any provision of this License or any agreement. 3. Reservation of Rights. Notwithstanding anything to the contrary contained in this Agreement, or any order form, purchase order or agreement between the parties, all rights not expressly granted by Covidien to Customer are reserved to and retained by Covidien and iv Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Software License Covidien expressly is not selling, assigning or otherwise transferring to Customer, and Customer is not purchasing or otherwise acquiring or obtaining, any of Covidien’s Intellectual Property Rights or other rights in or to the Software or Documentation. 4. Confidentiality. Customer agrees that the Software and the Documentation, and all components and elements of the Software and Documentation, including, without limitation, the specific design and structure of individual programs, constitutes confidential information and trade secrets of Covidien (the “Confidential Information”). Customer agrees not to disclose, provide, or otherwise make available such Confidential Information, including, without limitation, any trade secrets or copyrighted material, in any form to any third party. Customer agrees that it will make the Software available only to those employees, contractors, or consultants of Customer with a specific need to know, who are obligated to comply with the restrictions contained in these Software License Terms and to maintain secrecy of the Software and all other Confidential Information and are properly trained in its use. Customer is responsible for the compliance of all users of the Software and Products with these obligations and shall cause all users of the Software and Products to comply with these obligations. Customer acknowledges that the Software embodies proprietary trade secrets of Covidien including, without limitation, technical and nontechnical information regarding the Software and the development and manufacture of the same. Customer hereby agrees to maintain the confidentiality of such trade secrets using at least as great a degree of care as Customer uses to maintain the confidentiality of its own most confidential information. Customer shall communicate these obligations to those employees and agents of Customer who come into contact with the Software, and shall use its best efforts to ensure their compliance with all confidentiality obligations applicable to Customer. 5. Change Orders. Covidien shall have the right, at any time during the Term, by written request to Customer (an “Update Notice”), to require that Customer return the Products and Software to Covidien for such periods of time as are required by Covidien (“Update Periods”) or to allow Covidien to access the Software at the Customer’s location for the purpose of enabling Covidien to incorporate Software revisions, updates or modifications from time to time. Upon receipt of an Update Notice, Customer shall return the requested Products and Software to Covidien at Covidien’s cost and expense, or work with Covidien to find a suitable time for Covidien to access the Software at the Customer’s location. Customer acknowledges and agrees that during Update Periods, if the Software must be returned to Covidien, the Products and Software will be unavailable to Customer and in Covidien’s possession. Covidien will use reasonable commercial efforts to perform the revisions, updates or modifications and to return the revised, updated or modified Products and Software to Customer as soon as is reasonably practicable. 6. Software License Term. The term of the Software license granted under this Software License shall be for the commercial life of the associated Product or Equipment. 7. Limited Warranty. Covidien represents and warrants to Customer that the Software will perform substantially as described in Covidien's then current Documentation for such Software and the remaining warranty, or extended warranty, if any, applicable to the Product or Equipment with which such Software was delivered. If Customer notifies Covidien of defects during the applicable warranty period, and those defects are verified by Covidien, as Customer’s sole and exclusive remedy, Covidien will replace the defective Software or, at its option, terminate this Software License and refund to Customer the amount paid by Customer to Covidien for the Software (if provided separately from a Product) or for the Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform v Software License Product in which the defective Software is installed (if embedded within a Product). Customer’s remedy for breach of this limited warranty shall be limited to the foregoing replacement or refund and shall not encompass any other damages. No dealer, distributor, agent or employee of Covidien is authorized to make any modification or addition to the warranty and remedies stated herein. Notwithstanding these limited warranty provisions, all of Covidien’s obligations with respect to such warranties shall be contingent on Customer’s use of the Software in accordance with this Agreement and in accordance with Covidien’s instructions as provided by Covidien in the Documentation provided by Covidien, as such instructions may be amended, supplemented, or modified by Covidien, in its sole discretion, from time to time. Covidien shall have no warranty obligations with respect to any failures of the Software that are the result of accident, abuse, misapplication, extreme power surge or extreme electromagnetic field, or any other cause outside of Covidien’s control. This limited warranty does not apply to any damages, malfunctions, or non-conformities caused to or by; (i) Customer’s use of Software in violation of these Software License Terms or in a manner inconsistent with any Documentation or instructions provided by Covidien; (ii) use of non-Covidien furnished equipment, software, or facilities with its equipment or Products; (iii) Customer’s failure to follow Covidien’s installation, operation, repair or maintenance instructions; (iv) Customer’s failure to permit Covidien timely access, remote or otherwise, to Products; (v) failure to implement all features, revisions, modifications, updates, patches, “bug fixes”, or new versions of or to the Software provided by Covidien under this Agreement or otherwise; (vi) Products with there original manufacturer’s serial numbers altered, defaced or deleted; (vii) Products that been altered, serviced or modified by a party other than Covidien; or (viii) Software that has been subjected to abnormal physical or electrical stress, misuse, negligence or accident by Customer or a third party. 8. Export Laws. THESE SOFTWARE TERMS ARE EXPRESSLY MADE SUBJECT TO ANY AND ALL LAWS, REGULATIONS, ORDERS, OR OTHER RESTRICTIONS WITH RESPECT TO THE EXPORT FROM THE UNITED STATES OF AMERICA OF THE SOFTWARE. BUYER SHALL NOT EXPORT OR RE-EXPORT THE SOFTWARE (I) WITHOUT FULL COMPLIANCE WITH SUCH LAWS, REGULATIONS, ORDERS AND OTHER RESTRICTIONS, INCLUDING, WITHOUT LIMITATION, OBTAINING ALL NECESSARY APPROVAL FROM ALL REQUIRED GOVERNMENTAL AGENCIES AND (II) WITHOUT THE PRIOR WRITTEN CONSENT OF COVIDIEN. 9. U.S. Government Rights. The Software is a “commercial item” developed exclusively at private expense, consisting of “commercial computer software” and “commercial computer software Documentation” as such terms are defined or used in the applicable U.S. acquisition regulations. The Software is licensed hereunder (i) only as a commercial item and (ii) with only those rights as are granted to all other customers pursuant to the terms and conditions of this License. Customer shall not use, duplicate, or disclose the Software in any way not specifically permitted by this License. Nothing in this License requires Covidien to produce or furnish technical data for or to Customer. 10. Survival. Sections 2, 3, 4, 8, 9 and this Section 10 shall survive the termination or expiration of these Software License Terms. 11. Additional Terms. Certain parts of the software might be subject to open source software license terms. vi Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Software License SSH.Net Library SSH.NET Library is Copyright (c) 2010, RENCI, All rights reserved. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS, OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Apache License Licensed under the Apache License, Version 2.0 (the “License”); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform vii Software License viii Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Table of Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Chapter 1. Overview and General Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Online and Offline Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Menu Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6 Message Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Chapter 2. Valleylab Exchange Application Installation Install Valleylab Exchange v3.3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Establish Connection to the Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5 Chapter 3. Account Management Create an Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Sign In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Log Out and Close the Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Change Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Forgot Password and Expired Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9 Chapter 4. Energy Platform First-Time Setup and Location Valleylab FT10 First-Time Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Create an Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Launch Valleylab Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Connect the FT10 Energy Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 Set the FT10 Energy Platform Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8 Valleylab FT10 Location and Software Incompatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13 Change Energy Platform Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Chapter 5. Valleylab FT10 Energy Platform Software Update Valleylab FT10 Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Software Package Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2 Energy Platform Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 1 Chapter 6. Docking/Log Retrieval Log Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 Retrieve Logs from the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2 View and Save Valleylab FT10 Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6 Valleylab FT10 On Demand Log Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8 Server Upload. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Servicing Multiple Energy Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-11 Changing Device Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-12 Chapter 7. Troubleshooting General Warnings and Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2 Installation and Launch Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Create Account Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8 Device Property Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9 First-Time Setup Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10 Log Retrieval Warnings and Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-11 Login Warnings and Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13 Software Update Warnings and Notifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-16 Covidien Technical Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-24 Chapter 8. Advanced Features Valleylab FT10 LAN Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform This chapter provides an overview of the features and functions of Valleylab Exchange v3.3 software for the Valleylab FT10 Energy Platform. For detailed information on the Valleylab FT10 Energy Platform, refer to the Valleylab FT10 FT Series Energy Platform User’s Guide. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Overview and General Features Overview and General Features 1-1 Overview Overview The Valleylab Exchange (VLEX) v3.3 client is used for remote device management for Covidien’s Valleylab FT10 Energy Platform. The remote device management includes the following functionality: • Perform first-time setup for a new device • Perform a device software update • Automatically retrieve logs and configuration information from the device and upload that information to a server Notice The screen examples in this manual may vary depending on user type and privileges (e.g., Covidien vs. non-Covidien user) and whether the application is in Online or Offline modes. Only one (1) energy Platform can be connected at a time to the computer running the Valleylab Exchange application. System Requirements Important The Valleylab Exchange application requires at least 9GB of free space on the system (primary drive) for installation of the application. The Valleylab Exchange application works on a WindowsTM* platform and has been verified to work on Windows 7 and 8.1(SP1 64-bit) in all language versions. 1-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Online and Offline Modes The Valleylab Exchange application can be used either with an Internet connection to the server or without an Internet connection. Status Indicator: • Online mode: Green • Offline mode: Red Overview and General Features Online and Offline Modes Notice To switch from Offline mode to Online mode • Close the Valleylab Exchange application • Disconnect the device, if connected • Connect the computer to the Internet, and relaunch the application When a Valleylab Exchange account is created, the user must first sign in when in Online mode. Only then will the user will be allowed to sign in when in Offline mode. The Valleylab Exchange application must be Online to: • Download, install, and configure the Valleylab Exchange application • Establish a connection to the server prior to first-time setup • Sign in once every 90 days to refresh the account • Download software packages for a device software update • Upload device logs to the server • Auto-correction of Device clock Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 1-3 Online and Offline Modes Before signing in or clicking First-Time Setup, check the indicator at the bottom of the Sign In screen for Online/Offline mode status. Online Mode Offline Mode After signing into the application, there are two indicators that the application is Online or Offline on the main screen: 1-4 • Next to Server on the menu pane • In the lower right corner Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Navigation Notice Many Valleylab Exchange features are available in both Online and Offline modes, including Help, Settings, Home, and Notifications. Some features in the menu may be available only in Online mode. The graphic below shows the frequently used features of the Valleylab Exchange screen. Settings Help Overview and General Features Navigation Logout Home Button Menu Message Bar Notifications Online/Offline Indicator Help Click Help to view the Valleylab Exchange user guide. The Help option is available in both Online and Offline modes. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 1-5 Navigation Home Click the Home icon at the top of the menu pane to return to the Home screen. The following is an example of the Home screen. Menu Pane The menu provides options for the server and a connected device. Important Sign in to the Valleylab Exchange application to view the full list of menu options. 1-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Navigation The Server is the first item in the menu pane. The indicator node displays the status of communication between the Valleylab Exchange application and the server; green when Online, red when Offline. When the Valleylab Exchange application is Online, the application can communicate with the server and the Upload and Download options are available. In Offline mode, the server and the Upload and Download options are not available. • Download - View the status of the latest software package downloaded from the server. See Software Package Download on page 5-2 for more information. • Upload - View the status of logs being uploaded from the computer to the server. See Server Upload on page 6-9 for more information. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Overview and General Features Server 1-7 Navigation Device Icon / Serial Number Clicking on the device icon / serial number in the menu pane displays device information that may be helpful for troubleshooting. Obtain this information before contacting Covidien Technical Service. The device node is green when the Valleylab Exchange application is connected to the device. The node is yellow while log retrieval is in process. The following are the device menu items: 1-8 • Device Logs - Preview and save device logs. See Chapter 6, Docking/Log Retrieval for more information. • Device Property Update - Change the energy platform’s location and serial number. See Change Energy Platform Location on page 4-17 for details. • Software Update - Update the energy platform’s software. For complete software update instructions, see Chapter 5, Valleylab FT10 Energy Platform Software Update. • Disconnect - Disconnects the device and removes the node. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Navigation The message bar displays information, warnings, and status of the device. Overview and General Features Message Bar Notifications The Notifications triangle indicates there is a notice, or multiple notices (indicated by a number), that should be addressed. Clicking the icon will display the notification(s). Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 1-9 Navigation 1-10 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 2 Valleylab Exchange Application Installation The following provides step-by-step installation and configuration instructions of the Valleylab Exchange application. Precaution As with any system that interacts over the Internet, Covidien recommends appropriate Information Technology (IT) security practices. These practices include the use of licensed copies of the personal computer operating system, anti-malware and anti-virus software with ongoing updates, and a fire wall in accordance with the local IT department policies. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 2-1 Install Valleylab Exchange v3.3 Install Valleylab Exchange v3.3 Notice The Valleylab Exchange application installation requires local admin access on the computer. Please contact your local IS department for assistance, if needed. 1. Download the latest version of the Valleylab Exchange application from the Covidien website http://www.medtronic.com/covidien/support/valleylab-exchange. 2. Select the Valleylab FT10 Energy Platform. 3. Click the Download and Install Valleylab Exchange 3.3 Software link at the bottom of the page. 4. Complete the form and click Submit. 5. Download the Valleylab Exchange v3.3 installer to the computer’s desktop. 6. Double-click the VLEXClient icon on the desktop to launch the application. 7. On the Introduction screen click Next. 2-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Install Valleylab Exchange v3.3 8. On the License Agreement screen select I accept the terms of the License Agreement and click Next to proceed with the installation. Notice Click Cancel or select I do NOT accept the terms of the License Agreement to cancel the Installation process. Valleylab Exchange Application Installation 9. On the Choose Install Folder screen, click Install. It is recommended to install the application in the default destination folder. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 2-3 Install Valleylab Exchange v3.3 10. The Installing Valleylab Exchange screen displays the Installation progress. 11. Once the installation is complete, click Done. Note the VLEXClient icon on the computer desktop. 2-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Establish Connection to the Server Establish Connection to the Server After the Valleylab Exchange application has been installed, the user must set up an initial connection to the server using an Internet connection. The initial connection to the server completes the configuration of the application. Important It is recommended to repeat these steps when preparing to do a First-Time Setup. 1. Connect the computer to the Internet. Notice After an account has been created, it may take up to three (3) business days to receive an e-mail with the Valleylab Exchange user name and password. 3. Double-click the VLEXClient icon on the desktop to launch the application. Valleylab Exchange Application Installation 2. Create a Valleylab Exchange account. See Create an Account on page 3-2 for more information. 4. Enter your user name and password and click Sign In. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 2-5 Establish Connection to the Server 5. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. 6. The Home screen opens. Verify the indicator next to the Server is green, and the Online/ Offline indicator at the bottom of the screen displays Online with a green indicator. 7. Click Logout. 2-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Establish Connection to the Server Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab Exchange Application Installation 8. The initial connection to the server is complete and the Valleylab Exchange application is configured. Click the X to close the Valleylab Exchange application. 2-7 Establish Connection to the Server 2-8 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 3 Account Management Important After an account has been created, it may take up to three (3) business days to receive an e-mail with the Valleylab Exchange user name and password. When the Valleylab Exchange account is created, you must sign in from Online mode first. This will enable signing in from Offline mode. It is required to sign in from Online mode once every ninety (90) days to refresh the account. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 3-1 Create an Account Create an Account A user name and password are required to access the full set of Valleylab Exchange features. Create a user account to receive a Valleylab Exchange user name and password. Notice You must be in Online mode to create a Valleylab Exchange account. 1. Double-click the VLEXClient icon on the desktop to launch the application. 2. Confirm that there is a green Online indicator in the lower right corner. 3. Click Create Account in the lower right corner. 3-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Create an Account 4. The Create Account screen displays. Click the link to register. 5. An online form launches in a web browser. Complete the steps on the web page. Notice The password expires in ninety (90) days if not used. Non-English language characters are not allowed in the user name or password. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Account Management 6. You should receive an e-mail to set your password within three (3) business days. 3-3 Sign In Sign In To access all the Valleylab Exchange functions, a user must Sign In with the user name and password created when setting up the Valleylab Exchange account. Notice If a user enters an incorrect password more than three (3) times, the user will be locked out. Contact Covidien Technical Service on page 7-24 to unlock the account. Click the Remember me check box to automatically populate the user name. This option is recommended only if there is one (1) Valleylab Exchange user for the computer. An Internet connection is not required to sign in. However, a user must sign in from Online mode once every ninety (90) days. Refer to Online and Offline Modes on page 1-3 for more information. 1. Double-click the VLEXClient icon on the desktop to launch the application. 2. Enter your user name and password and click Sign In. 3-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Sign In 3. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. When signed in, the full set of menu options is available. After using the Valleylab Exchange application, click Logout and then click the X in the upper right corner to close the application. Account Management Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 3-5 Log Out and Close the Application Log Out and Close the Application Notice If working with more than one (1) energy platform, logging out of the Valleylab Exchange application is not required. See Servicing Multiple Energy Platforms on page 6-11 for detailed information. 1. To logout of the system, click the Logout button, which is on all main screens. 2. To close the application click the X in the top right corner. 3-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Change Password 1. Click Change Password from the Sign In screen. Account Management Change Password 2. The Change Password window displays. Enter the user name, current password, new password, confirm the new password, and click Submit. Notice The password must have a minimum of 8 characters, and contain one of each of the following; a special character (e.g., $* ~ ^), uppercase character, lowercase character, and a number. The following special characters:/ & < > ’ " \ and non-English language characters are not allowed. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 3-7 Change Password 3. When complete, a Password has been changed successfully message displays. 3-8 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Forgot Password and Expired Password Notice Use this procedure for both forgotten passwords and expired passwords. 1. Click Forgot Password on the Sign In screen. Account Management Forgot Password and Expired Password 2. The Forgot Password screen displays. Enter your user name and click Submit. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 3-9 Forgot Password and Expired Password 3. The system acknowledges the submission and sends an email with a link for resetting the password. The link expires after 24 hours. If more than one (1) request is sent, only the last link received will work. 4. Click the link provided in the email. Enter a New Password and then enter it again to confirm. Click Submit. 5. The password reset is successful. Close the browser and the Valleylab Exchange application. Launch and Sign In to the application with the new password. 3-10 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 4 Energy Platform First-Time Setup and Location The Valleylab FT10 Energy Platform must be set up using the Valleylab Exchange application prior to the first use. During First-Time Setup, the Valleylab Exchange application will retrieve information from the energy platform and the user will set the device location. Notice It is recommended to perform the First-Time Setup by Signing In with the Valleylab Exchange User Name and Password. This will require creating an account. See Create an Account on page 3-2. Only one (1) energy platform can be connected at a time to the computer running the Valleylab Exchange application. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 4-1 Valleylab FT10 First-Time Setup Valleylab FT10 First-Time Setup The following are step-by-step instructions for the First-Time Setup of the Valleylab FT10 Energy Platform. Create an Account To create a Valleylab Exchange account, see Create an Account on page 3-2. Notice It may take up to three (3) business days to receive an e-mail with the Valleylab Exchange user name and password. Launch Valleylab Exchange 1. Double-click the VLEXClient icon on the desktop open the application. 2. Enter your user name and password and click Sign In. 4-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 First-Time Setup 3. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. 4. Select the Valleylab FT10 from the drop-down list and click Go. Energy Platform First-Time Setup and Location Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 4-3 Valleylab FT10 First-Time Setup 5. The Package Bundle Download Status displays Completed. 6. Click Select Device Type in the menu pane. 7. Select the Valleylab FT10 device. 8. Click OK to connect to the Valleylab FT10 device. 4-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 First-Time Setup Connect the FT10 Energy Platform 1. Remove the cover on the back of the FT10 Energy Platform to expose the data ports. 2. Connect an Ethernet cable to the Ethernet receptacle on the back of the energy platform. 3. Connect the other end of the cable to a LAN connector on the computer hosting the Valleylab Exchange application. 4. Plug in the FT10 Energy Platform power cord and turn on the energy platform with the power button on the front of the FT10 Energy Platform. Notice When the energy platform is turned on, a Configuration Mismatch error message appears on the touchscreen. 6. Select System on the energy platform’s touchscreen. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Energy Platform First-Time Setup and Location 5. Press the Service/Settings button on the energy platform’s front panel. 4-5 Valleylab FT10 First-Time Setup 7. Select Network. 8. Select Wired Point-to-point. 9. Wait while initializing the network. 10. When complete, the Network Status displays RUNNING. 4-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 First-Time Setup 11. When the Valleylab Exchange application is launched and the device is connected through the application, Pairing Status displays Paired, and Paired With displays VLEX. Energy Platform First-Time Setup and Location Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 4-7 Valleylab FT10 First-Time Setup Set the FT10 Energy Platform Location 1. The device logs are retrieved from the energy platform once the device is connected. 2. When the status bar reaches 100%, the log retrieval is complete. Click Set Country. 4-8 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 First-Time Setup 3. Select the country where the device will be in use from the drop-down list. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Energy Platform First-Time Setup and Location 4. The Select Region field will automatically populate. Click Apply. 4-9 Valleylab FT10 First-Time Setup 5. Do not turn off the device or logout from the application while the device update is in progress. Notice If the following error message displays on the screen: The installed software is not compatible with the Device configuration. Perform software update before continuing. See Valleylab FT10 Location and Software Incompatibility on page 4-13 for detailed instructions. 4-10 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 First-Time Setup 6. When the country and region settings are completed the following screen will display. Click View Result to view the updated energy platform settings. Energy Platform First-Time Setup and Location Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 4-11 Valleylab FT10 First-Time Setup 7. The information of the update is displayed in the General Information screen. Notice If a notification appears stating that there is a software update available, see Energy Platform Software Update on page 5-4. If a notification is not received, proceed to the next step. 8. To connect another energy platform, click Disconnect. If not, click Logout and click the X in the upper right corner to close the application. For any subsequent devices other than an FT10 Energy Platform, click Change Device Type, connect the device, and refer to the Valleylab Exchange user's guide for that device for additional instructions. 9. Disconnect the Ethernet cable and replace the back cover plate on the energy platform. Notice First-time setup is now complete. Restart the energy platform to clear the error message prior to first use. 4-12 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Location and Software Incompatibility Valleylab FT10 Location and Software Incompatibility If the following Incompatible Configuration error message appears after country selection, update the energy platform software before completing the first-time setup. 1. If the software is incompatible with the country selected, the following message will appear. Click Update Software. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Energy Platform First-Time Setup and Location 2. The Software Update screen opens. Click Update. 4-13 Valleylab FT10 Location and Software Incompatibility 3. The Software Update begins. Important During the software update, user input is required on the device touchscreen. An audible alarm sounds when the device is ready for input. 4. A Software Update has been requested message displays on the energy platform touchscreen. Select Begin Software Update to continue. Notice If the user does not make a selection on the energy platform within one (1) minute, the software update times out. If this happens, select Cancel on the energy platform touchscreen and restart the software update process in the Valleylab Exchange application. 4-14 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Location and Software Incompatibility 5. The Valleylab Exchange application will continue the process of setting the Location. Do not turn off the energy platform or logout while the update is in progress. Energy Platform First-Time Setup and Location 6. When the status bar reaches 100%, location setting is complete. Notice The Valleylab Exchange application initiates the Device Property Update process once the software is updated successfully. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 4-15 Valleylab FT10 Location and Software Incompatibility 7. When the country and region settings are completed, click View Result to view the updated energy platform settings. 8. To connect another energy platform, click Disconnect. If not, click Logout and click the X in the upper right corner to close the application. For any subsequent devices other than an FT10 Energy Platform, click Change Device Type, connect the device, and refer to the Valleylab Exchange user's guide for that device for additional instructions. 9. Disconnect the Ethernet cable and replace the back cover plate on the energy platform. Notice First-time setup is now complete. Restart the energy platform to clear the error message prior to first use. 4-16 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Change Energy Platform Location Change Energy Platform Location Notice A Valleylab Exchange user name and password is required to change the device location after the first-time setup is complete. See Online and Offline Modes on page 1-3 for detailed information. 1. Connect the energy platform to the computer. 2. Click the VLEXClient icon to launch the Valleylab Exchange application. 3. Enter your user name and password. Click Sign In. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Energy Platform First-Time Setup and Location 4. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. 4-17 Change Energy Platform Location 5. Click Select Device Type in the menu pane. 6. Select the Valleylab FT10 device. 7. Click OK to connect to the Valleylab FT10 device. 4-18 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Change Energy Platform Location 8. When the log retrieval is complete, click Device Property Update in the menu pane. 9. Select Set Location from the Device Property drop-down list and click Go. Energy Platform First-Time Setup and Location Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 4-19 Change Energy Platform Location 10. Select a new country from the Select Country drop-down list. The Select Region field will update automatically. Click Apply. Notice If the following notification appears, see section Valleylab FT10 Location and Software Incompatibility on page 4-13for detailed information. 4-20 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Change Energy Platform Location Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Energy Platform First-Time Setup and Location 11. When the status bar reaches 100%, location selection is complete. 4-21 Change Energy Platform Location 12. Click View Result to view the updated settings. 13. Click Disconnect and detach the FT10 Energy Platform. Click Logout and click the X in the upper right corner to close the application. 4-22 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 5 Valleylab FT10 Energy Platform Software Update Notice A Valleylab Exchange user name and password are required to perform a software update. To create an account, see Create an Account on page 3-2 for detailed information. A software update may be performed in Offline mode, but the software package must be previously downloaded. See Software Package Download on page 5-2 for detailed information. Only one (1) energy platform can be connected at a time to the computer running the Valleylab Exchange application. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 5-1 Valleylab FT10 Software Update Valleylab FT10 Software Update Software Package Download Follow the steps below to verify that the software package download is complete before performing a software update. Notice To download software packages, the computer must be connected to the Internet before launching the Valleylab Exchange application. The Valleylab FT10 device is not attached during the Software Package Download. 1. Double-click the VLEXClient icon on the desktop to launch the Valleylab Exchange application. 2. Confirm that there is a green Online indicator in the lower right corner. 3. Enter your user name and password. Click Sign In. 5-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Software Update Valleylab FT10 Energy Platform Software Update 4. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. 5. Select the Valleylab FT10 from the drop-down list and click Go. 6. The Package Bundle Download Status displays Completed. 7. Click Logout and then click the X in the upper right corner to close the application. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 5-3 Valleylab FT10 Software Update Connect the FT10 Energy Platform After the software package is downloaded, connect a Valleylab FT10 Energy Platform to the computer. See Connect the FT10 Energy Platform on page 4-5. Energy Platform Software Update 1. Double-click the VLEXClient icon to launch the Valleylab Exchange application. 2. Enter your user name and password. Click Sign In. 3. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. 5-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Software Update Valleylab FT10 Energy Platform Software Update 4. Click Select Device Type in the menu pane. 5. Select the Valleylab FT10 device. 6. Click OK to connect to the Valleylab FT10 device. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 5-5 Valleylab FT10 Software Update 7. When the device logs are retrieved, select Software Update in the menu pane. 8. Select Automatic to let the application select the software package to update. Notice The user can select Manual to select the package from the list of Packages (the latest software package is on the top of the list). The Manual option is only available to Covidien users. 9. Click Update. 5-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Software Update Valleylab FT10 Energy Platform Software Update 10. The Software Update begins. Important During the software update, user input is required on the FT10 Energy Platform touchscreen. An audible alarm sounds when the device is ready for input. 11. A Software Update has been requested message displays on the energy platform touchscreen. Select Begin Software Update to continue. Notice If the user does not make a selection on the energy platform within one (1) minute, the software update times out. If this happens, select Cancel on the energy platform touchscreen and restart the software update process in the Valleylab Exchange application. 12. The FT10 Energy Platform will restart. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 5-7 Valleylab FT10 Software Update 13. When the software update is complete, click View Result to view the updated software version. 14. The software version is displayed in the System Software Version field. 5-8 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Software Update For any subsequent devices other than an Valleylab FT10, click Change Device Type, connect the device, and refer to the Valleylab Exchange user's guide for that device for additional instructions. 16. Disconnect the Ethernet cable and replace the back cover plate on the energy platform. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 Energy Platform Software Update 15. To connect another energy platform, click Disconnect. If not, click Logout and click the X in the upper right corner to close the application. 5-9 Valleylab FT10 Software Update 5-10 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 6 Docking/Log Retrieval In addition to First-Time Setup and Software Update, an energy platform may be docked to Valleylab Exchange to retrieve device logs and perform other maintenance functions. Notice It is recommended to dock the FT10 Energy Platform once a year to auto correct the clock on the device. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 6-1 Log Retrieval Log Retrieval Event logs and error logs are automatically retrieved from the energy platform. Event logs capture all energy platform actions (power-ups, button clicks, etc.). Each action has a time and date stamp. Error logs capture all error and warning codes and have a time and date stamp. To retrieve event and error logs, connect to an energy platform. Log retrieval starts automatically after sign in or clicking First-Time Setup. When the progress bar reaches 100%, log retrieval is complete. In addition to Event and Error logs, Debug and RFData logs are available and can be specifically selected and retrieved from the device. See Valleylab FT10 On Demand Log Retrieval on page 6-8. Retrieve Logs from the Device Use the instructions in this section to connect an FT10 Energy Platform to the Valleylab Exchange application. Once connected, the Valleylab Exchange application automatically retrieves device logs. 1. To connect to the device, see Connect the FT10 Energy Platform on page 4-5. 2. Double-click the VLEXClient icon on the desktop to launch the application. 3. Enter your user name and password. Click Sign In. 6-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Log Retrieval Docking/Log Retrieval 4. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. 5. Click Select Device Type on the menu pane. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 6-3 Log Retrieval 6. Select the Valleylab FT10 device. 7. Click OK to connect to the Valleylab FT10 device. 6-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Log Retrieval Docking/Log Retrieval 8. The device logs are retrieved from the energy platform. Notice If a notification appears stating that there is a software update available, see Energy Platform Software Update on page 5-4. If a notification is not received, proceed to the next step. 9. To connect another energy platform, click Disconnect. If not, click Logout and then click the X in the upper right corner to close the application. For subsequent devices other than an Valleylab FT10, click Change Device Type, connect the device, and refer to the user’s guide for that device for additional instructions. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 6-5 Log Retrieval View and Save Valleylab FT10 Log Files After logs are retrieved, use the steps below to preview logs and save them to a computer. See Retrieve Logs from the Device on page 6-2 for detailed information. 1. Click Device Logs in the menu pane. 2. Select a Log Type from the drop-down list. 3. Select a file from the Logs drop-down list, identified by the log retrieval date and time. 4. The user can click Save to save the log. 6-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Log Retrieval Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Docking/Log Retrieval 5. Or the user can click Preview to display the log file. 6-7 Log Retrieval Valleylab FT10 On Demand Log Retrieval The Debug and RFData logs are not automatically retrieved or uploaded, but these log types can be manually retrieved from the Valleylab FT10 Energy Platform and uploaded to the server. Notice Debug and RFData logs cannot be previewed. To manually retrieve and upload logs. 1. Click Device Logs in the menu pane. 2. Select RFData or Debug Log from the Log Type drop-down list and click Get Latest. 3. Files are retrieved from the device. Files will be uploaded to the server the next time computer is connected to the Internet. 6-8 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Server Upload Notice Logs retrieved from the device automatically upload from the computer to the server when the computer has an Internet connection (Online). Logs retrieved in Offline mode are stored on the computer and uploaded when the computer has an Internet connection. Docking/Log Retrieval Server Upload To view the status of logs being uploaded to the server: 1. Double-click the VLEXClient icon on the desktop to launch the application. 2. Enter your user name and password. Click Sign In. 3. The Preparation screen opens. All devices are checked by default. Uncheck any devices that will not be used. Click Apply. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 6-9 Server Upload 4. Click Upload in the menu pane. Notice Time Remaining will be 0 or NA if the log file upload is complete. 5. The File Upload Status displays Completed. 6-10 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Servicing Multiple Energy Platforms Only one (1) energy platform may be connected to the computer at a time. However, an energy platform may be disconnected and another may be connected without having to log out and close the Valleylab Exchange application. 1. When the planned maintenance is completed on an energy platform, click Disconnect. Docking/Log Retrieval Servicing Multiple Energy Platforms 2. When disconnected, unplug the energy platform cable and connect the next energy platform to the computer. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 6-11 Changing Device Type Changing Device Type Only one (1) energy platform may be connected to the computer at a time. However, a device may be disconnected and another device of a different type may be connected without having to log out of the Valleylab Exchange application. 1. When maintenance is complete on the current device, click Change Device Type. 2. Click OK. This disconnects the current device. 3. Select the icon for the new device. Refer to the Valleylab Exchange user’s guide for detailed information for that device. 6-12 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Changing Device Type Docking/Log Retrieval 4. Click OK to connect the Valleylab FT10 device. 5. When the progress bar reaches 100%, log retrieval for the new device is complete and the real time clock is synced. The new device is connected to the Valleylab Exchange application. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 6-13 Changing Device Type 6-14 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 7 Troubleshooting This chapter provides troubleshooting information for issues that may arise when using the Valleylab Exchange application. The warnings and notifications in this section may help in troubleshooting problems with the interface or understanding messages in the Valleylab Exchange application. If the following resolutions do not assist in resolving the issue, see Covidien Technical Service on page 7-24 for contact information. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 7-1 General Warnings and Notifications General Warnings and Notifications Descriptions and Resolutions Description: While docking a device, the user changes the device type. Resolution: Click OK to disconnect the current device. Click Cancel to continue using the current device. Description: Unable to register the device details in the server. Resolution: Contact your local Covidien representative. See Covidien Technical Service on page 7-24 for assistance. 7-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform General Warnings and Notifications Descriptions and Resolutions Description: Device clock is incorrect. Resolution: Disconnect the device. Connect to the Internet to make the Valleylab Exchange application in Online mode, then reconnect the device to correct the time. Description: While performing an operation, the application appears to be unresponsive. Wait five minutes for the operation to complete. If the application continues to appear unresponsive, close and relaunch the application. Attempt the operation again. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Troubleshooting Resolution: 7-3 General Warnings and Notifications Descriptions and Resolutions Description: After using the Valleylab Exchange application, the computer cannot access the Internet. Resolution: Disconnect the device from the computer Ethernet port. Close VLEX. If this does not resolve the issue, then contact your local IS department to investigate possible computer Ethernet configuration issues. 7-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Installation and Launch Warnings and Notifications Installation and Launch Warnings and Notifications Descriptions and Resolutions Description: The Valleylab Exchange application requires at least 9GB of free space on the system (primary drive) for installation of the application. Resolution: Create more free space on the drive. Contact your local IS department for assistance. Description: Resolution: Create more free space on the drive. Contact your local IS department for assistance. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Troubleshooting Insufficient memory. Available free space on the system (primary drive) should be more than 4GB. 7-5 Installation and Launch Warnings and Notifications Descriptions and Resolutions Description: One of the required components for the Valleylab Exchange application was not installed properly. Resolution: Restart the computer. If the error persists, reinstall the Valleylab Exchange application. If that does not resolve the problem, see Covidien Technical Service on page 7-24 for contact information. Description: Required FTDI driver does not exist on the computer. Resolution: Install the FTDI driver on the computer and try again. If the issue persists, contact your local Covidien service representative. See Covidien Technical Service on page 7-24 for contact information. 7-6 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Installation and Launch Warnings and Notifications Descriptions and Resolutions Description: Error while connecting to an Ethernet based device. Resolution: Contact Covidien Technical Service on page 7-24 for assistance. Troubleshooting Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 7-7 Create Account Warnings and Notifications Create Account Warnings and Notifications Descriptions and Resolutions Description: An account cannot be created in Offline mode. Resolution: To switch to Online mode, close the application, connect the computer to the Internet, and reopen the application. 7-8 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Device Property Warnings and Notifications Device Property Warnings and Notifications Descriptions and Resolutions Description: The device property update cannot be performed because the current system configuration is not compatible. Resolution: Contact Covidien Technical Service. See Covidien Technical Service on page 7-24 for contact information. Description: Resolution: Click OK to continue. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Troubleshooting Do not log out or close the application during a device property update. 7-9 First-Time Setup Warnings and Notifications First-Time Setup Warnings and Notifications Descriptions and Resolutions Description: There is a problem with the system configuration that requires an energy platform software update. Note: A Valleylab Exchange user name and password are required to update the software. Resolution: Refer to Valleylab FT10 Location and Software Incompatibility on page 4-13 for further information. 7-10 Example: User Signed In with User Name and Password Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Log Retrieval Warnings and Notifications Log Retrieval Warnings and Notifications Descriptions and Resolutions Description: While uploading logs, cannot log out or close the application. Resolution: Click Continue to proceed with log upload for the device or click Close to abort loading logs and log out. Note: The pending logs in the session will be uploaded in the next user session. Description: Device logs cannot be retrieved during a device property update. Click Device Property Update in the menu pane. Wait until the status bar reaches 100% before starting log retrieval. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Troubleshooting Resolution: 7-11 Log Retrieval Warnings and Notifications Descriptions and Resolutions Description: Device logs cannot be retrieved while the software update is in progress. Resolution: Click Software Update in the menu pane. Wait until the status bar reaches 100% before starting retrieval. 7-12 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Login Warnings and Notifications Login Warnings and Notifications Descriptions and Resolutions Description: Log in failed because of invalid user name or password. Resolution: Re-enter user name and password or click Forgot Password. Troubleshooting Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 7-13 Login Warnings and Notifications Descriptions and Resolutions Description: The user name does not exist or account is locked. Resolution: Contact Covidien Technical Service. See Covidien Technical Service on page 7-24 for contact information. Description: An email address must be entered in the User Name field on the Forgot Password screen. Resolution: Enter a valid email address in the User Name field. 7-14 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Login Warnings and Notifications Descriptions and Resolutions Description: The account is disabled or non-exist. Resolution: The user must get their account unlocked or reactivated. Contact Covidien Technical Service. See Covidien Technical Service on page 7-24 for contact information. Description: Resolution: Close the Valleylab Exchange application. Confirm that the computer is connected to the Internet. Relaunch the application and re-enter the user name and password. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Troubleshooting Sign in failed because there is no Internet connection. 7-15 Software Update Warnings and Notifications Software Update Warnings and Notifications Descriptions and Resolutions Description: A software update is available for the connected device. Resolution: Click Software Update to proceed with the update. See Chapter 5, Valleylab FT10 Energy Platform Software Update. Description: A software update is available for the connected device. The user does not have an account level that allows Software Updates. Resolution: Click the link provided, for assistance upgrading your account to allow Software Updates. 7-16 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Software Update Warnings and Notifications Descriptions and Resolutions Description: A software update is available for the connected device. A Valleylab Exchange account is required for the Software Upgrade. Resolution: See Create an Account on page 3-2, to create a Valleylab Exchange account. After creating an account, see Energy Platform Software Update on page 5-4. Description: Resolution: Select Cancel on the energy platform touchscreen and restart the software update process in the Valleylab Exchange application. Troubleshooting Software Update not attempted - Response Timeout. Device not in Software Update Mode. See Energy Platform Software Update on page 5-4. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 7-17 Software Update Warnings and Notifications Descriptions and Resolutions Description: The energy platform must be in SERVICE mode to perform a Software Update. Resolution: Select the Settings button on the device. The software update will continue. See Chapter 5, Energy Platform Software Update. Description: Logging out or closing the application is not allowed while the software update is in progress. Resolution: Click OK to continue. 7-18 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Software Update Warnings and Notifications Descriptions and Resolutions Description: Disconnecting the device is not allowed while the software update is in progress. Resolution: Click OK to return to the Software Update screen. Description: Resolution: Contact Covidien Technical Service. See Covidien Technical Service on page 7-24 for contact information. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Troubleshooting Software update package is not available from the server. 7-19 Software Update Warnings and Notifications Descriptions and Resolutions Description: Software update was not successful. There are several reasons why a software update would not be successful. Use the Resolution below for all cases. Resolution: Contact Covidien Technical Service. See Covidien Technical Service on page 7-24 for contact information. Description: The software cannot be updated until the log retrieval is complete. Resolution: Click Device Logs in the menu pane. Wait until the Log Retrieval Completed message is displayed in the status bar before starting the software update. 7-20 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Software Update Warnings and Notifications Description: Changing the device type is not allowed while a software update is in progress. Troubleshooting Descriptions and Resolutions Resolution: Click OK to return to the software update screen. Description: The software cannot be updated during a device property update. Resolution: Click Device Property Update in the menu pane. Wait until the status bar reaches 100% before starting a software update. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 7-21 Software Update Warnings and Notifications Descriptions and Resolutions Description: Starting a software update while a software package update is in progress will display this screen and will not progress. Resolution: Disconnect the device and close the Valleylab Exchange application. Launch, sign in, and verify Valleylab Exchange is Online. The package download will continue. Wait until complete, then start the software update. Description: The software update process should not be initiated if the computer battery is low. Resolution: Connect the laptop to a power source before continuing. Click Update. 7-22 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Software Update Warnings and Notifications Description: The computer battery is too low to proceed. The update is cancelled automatically. Troubleshooting Descriptions and Resolutions Resolution: Check the computer battery and correct any issues. Contact your IS department for help. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 7-23 Covidien Technical Service Covidien Technical Service For service, contact Covidien Technical Service or your sales representative. Contact a Covidien technical service representative by telephone, e-mail, or through the Internet: • USA and Canada: 1(800) 255-8522 • International: 1(303) 476-7996 • E-mail: [email protected] • Internet: http://www.medtronic.com/covidien/support/valleylab-exchange • Internet: www.BioMedConnect.com For a complete list of service centers worldwide, please refer to the Covidien web site: http://www.medtronic.com/covidien/support/service-centers. 7-24 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Chapter 8 Advanced Features The following chapter covers advanced features of the Valleylab Exchange Application. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform 8-1 Valleylab FT10 LAN Connection Valleylab FT10 LAN Connection In an environment where an FT10 Energy Platform is on a network, the following describes connecting a device on a LAN. 1. The Valleylab FT10 Network Setup must be set to Wired Automatic. See Connect the FT10 Energy Platform on page 4-5 for information on connecting this device. Set Wired Automatic instead of Wired Point-to-point. 2. Select the Settings button. 3. Under Device Configuration, select the Valleylab FT10. 4. Select Connection Mode, and click LAN Connection. 5. Click Save. 8-2 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab FT10 LAN Connection 6. Click Select Device Type in the menu pane. 7. Select the Valleylab FT10 icon from the device list. 8. Click OK for the application to connect to the device. 9. The application will search for a device on the LAN, and retrieve a list of all available devices. 10. Select a device from the list and click Connect. Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Advanced Features 11. The device will connect via the LAN. 8-3 Valleylab FT10 LAN Connection 8-4 Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform Valleylab Exchange v3.3 Remote Software System for the Valleylab FT10 Energy Platform TM Part No. PT00064996 COVIDIEN, COVIDIEN with logo, and Covidien logo and Positive Results for Life are U.S. and internationally registered trademarks of Covidien AG. Other brands are trademarks of a Covidien company, TM* brands are trademarks of their respective owner. ©2017 Covidien. Made in USA. Printed in USA. Covidien llc, 15 Hampshire Street, Mansfield, MA 02048 USA. Covidien Ireland Limited, IDA Business & Technology Park, Tullamore. www.covidien.com 1-303-530-2300 [T] 1-800-255-8522 [T] REV 4/2017