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CRITICAL INFORMATION SUMMARY ULTIMATE ESSENCE ISDN 2
INFORMATION ABOUT THE SERVICE An ISDN plan with a monthly access fee. This plan will support ISDN 2 service connections for business customers. Available on a 12, 24 or 36 month contract.
More information about the service; This offer is unbundled.
Contract Term
12 Month Contract
24 Month Contract
36 Month Contract
Hardware & Equipment;
ETC Base Rate
$211.65
$105.03
$70.55
Maximum Early Termination Charge
$2,539.80
$2,539.80
$2,539.80
Installation Charge
$356.95 once off
$8.00 per month or $178.78 once off
N/A
There is no hardware or equipment associated with this offer. Minimum Term; This plan is available on a 12, 24 or 36 month contract. The minimum total cost is: $3,344.95 over 12 months, $6,154.48 over 24 months and $8,964.00 over 36 months. What’s Included; This plan includes line rental as well as unlimited calls to local, standard national numbers and 13/1300 numbers and mobiles within Australia. What’s Excluded; If you use any of the following services additional charges will apply: calls to mobiles overseas, calls to satellite services, value added services, operator assisted/directory assistance or Sensis® calls, premium content calls (e.g. to 19 numbers) or calls to international numbers. INFORMATION ABOUT PRICING Monthly Access Fee; Your minimum monthly charge for the Ultimate Essence ISDN 2 service is $249 per month. This includes line rental, local calls, calls to standard national numbers and 13/1300 numbers and mobiles within Australia. If you make calls to other numbers, or you have value added services activated on your ISDN service (such as Extension Level Billing or Calling Number Display) you will have to pay more than the minimum monthly charge. Early Termination; The maximum early termination charge (ETC) for the plans is calculated by multiplying the plans ETC base rate by the number of months remaining in the contract term. The ETC base rate and the maximum termination charge that applies to each contract term are listed in the next column.
Example: If you cancel your ISDN 2 service 6 months into your 12 month contact, your early termination fee would be $211.65 (ETC base rate) x 6 (months remaining) = $1,269.90. If you cancel your plan or move to another plan with a lower monthly access fee before your contract term has ended, you will have to pay an early termination charge. Fees & Charges; On this plan: - A 2 minute standard national call will have no charge - A 2 minute standard national mobile call will have no charge For details of international call rates please see our website www.communitytelco.com.au or contact our customer centre. IMPORTANT INFORMATION REGARDING YOUR FIRST INVOICE Monthly access fees are invoiced in advance. When you first start a plan or transfer services to us your monthly invoice will generally be higher than normal. This is because it includes a portion of your monthly access fee for the current month as well as the subsequent month in advance. Connection Charges: When connecting a new Ultimate Essence ISDN 2 service installation charges apply. Installation charges are $356.95 on a 12 month contract, $178.48 once off or $8.00 per month on a 24 month contract and $0 on a 36 month contract for each ISDN 2 service.
Connection and Restoration Timeframes:
OTHER INFORMATION
Where you request a new connection we will endeavour
Pro Rata Billing;
to connect the service on the date requested. All service
If you connect to this plan partway through a month then your
connections are subject to appointment availability.
monthly access fee and any allowances will be calculated based on the number of days remaining in that month, it’s called Pro
The Customer Service Guarantee (CSG) sets out minimum
Rata Billing.
performance standards in relation to service connection times, fault repair times and keeping appointments.
For more information or questions; We are committed to creating a culture where your feedback is
A copy of the (CSG) is accessible from www.communitytelco.
encouraged, recognised and consistently captured. If you would
com.au
like to provide us with feedback, ask for more information or make a complaint please phone our Customer Centre on
Other Services:
1300 835 261.
We can provide you with a range of value added services on your ISDN service. Some services will attract additional fees. For
TIO;
details please speak to a sales representative.
If you have raised a complaint with us and you are unsatisfied with our decision or the outcome, you are entitled to contact the Telecommunications Industry Ombudsmen (TIO). The TIO can be contacted on 1800 062 058 or log onto the website: www.tio.com.au
This is a summary only, details are correct at 1 September February 2013. 2013. For full terms and conditions please refer to the product terms and conditions a copy of which is available at www.communitytelco.com.au. All services are supplied in accordance with our Standard Form of Agreement and Acceptable Use Policy, copies of which are available at our website: www.communitytelco.com.au. You must adhere to these terms when using this service. Vicwest Community Enterprise Ltd ABN 15 140 604 039 trading as Vicwest Community Telco®
Call 1300 835 261 or visit www.communitytelco.com.au
