Transcript
Vendor Landscape: Backup Software for Heterogeneous Environments Be prepared for the future. Protect your past.
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Vendor Landscape: Backup Software for Heterogeneous Environments
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Introduction Backup is becoming more complex. In addition to protecting physical Windows and UNIX servers, solutions must handle virtual environments and efficiently manage growing volumes of data. Choose the software that will meet your backup and restore objectives at the lowest possible cost. This Research Is Designed For:
This Research Will Help You:
Mid-sized to large enterprises whose environments
Understand what’s new in the heterogeneous backup
combine x86 platforms with Reduced Instruction Set Computing (RISC)-based platforms running a UNIXbased system (e.g. IBM AIX or HP-UX), or a mainframe architecture.
CIOs, IT Managers, and System Admins that need to select a solution for backup.
Organizations that require a comprehensive, wellsupported backup solution that balances affordability and effectiveness.
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software market.
Evaluate heterogeneous backup software vendors and products for your enterprise needs.
Determine which products are most appropriate for particular use cases and scenarios.
Create a shortlist of heterogeneous backup software vendors, and select which is the best fit.
Backing up virtual infrastructure is a growing concern across a range of enterprise sizes. All vendors reviewed support backup of VMware and Microsoft Hyper-V-based virtual machines. For more detailed information on virtual environment backup, see Vendor Landscape: Virtual Backup Software.
Vendor Landscape: Backup Software for Heterogeneous Environments
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Executive Summary Info-Tech evaluated nine competitors in the Heterogeneous Backup Software market, including the following notable performers: Info-Tech Insight
Champions • CommVault’s comprehensive set of features, including broad
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It pays to know your needs. Some vendors intend for their backup software to integrate with primary storage or disk backup targets; others focus on the software. Avoid overpaying for more than you need; buy according to specific requirements and existing investments.
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Recovery time is money. While continuous data protection sounds good, it is expensive and probably overkill for most data. Carefully consider your Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO), and realistically evaluate what you can afford.
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Backup is a future-oriented process. Your backup solution needs to accommodate future data requirements as well as probable infrastructure changes down the road. Fit your solution to your long-term data management strategy.
support for array and cloud storage targets as well as strong deduplication capabilities, sets it apart from many competitors.
• IBM is a champion for its strong vendor scores and enhanced data reduction features.
• Symantec maintains a lock on the backup software market share thanks to its flexible deployment options and a focus on data restoration features.
Value Award • CA Technologies offers standout cloud support and a strong ease-of-use factor with an affordable price point relative to its competitors.
Trend Setter Award • CommVault leverages a native Representational State Transfer (REST)/HTTP interface to offer best-in-class support for thirdparty cloud storage providers, complementing its broad support for physical storage targets.
Vendor Landscape: Backup Software for Heterogeneous Environments
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Market Overview How it got here
Where it’s going
• Many leading vendors originated in the late 1980s or early 1990s, focused on backing up non-Windows mainframe computers. As Windows-specific backup solutions proliferated in the 1990s, enterprise providers expanded to protect x86-based servers and desktops.
• Backup management is data management. CommVault understands backup as being part of a larger data management strategy, rather than a discrete solution. Other vendors are following suit, touting the data discovery capabilities of their backup software.
• Backup software originally focused on backing up data from internal hard drives to internal and external tape drives and libraries, but now includes networked storage for the host and target and cloud storage. Tape continues to play an important role as a secondary or tertiary target.
• Data gets edgy. More critical data than ever is being stored on laptops, desktops, and mobile devices. EMC and CommVault offer solutions that protect this data to ensure that continuity, recovery, and compliance needs are met, even on the edge.
• Previously discrete backup solutions for physical and virtual machines are consolidating, making it possible to deploy a single solution for a mixed physical and virtual environment.
• Data sprawl has made it essential for solutions to efficiently manage and reduce data when possible, with compression and data deduplication technology.
• Flexibility is becoming vital. As the market matures, vendors begin to differentiate themselves by accommodating variable client scenarios. Modular sales models allow businesses to tailor a backup solution without overpaying for unnecessary advanced features or capacity. Pricing has also evolved, with vendors offering capacity-based licensing alongside familiar perhost licensing options.
Backup isn’t just about protecting the past; it’s equally about preparing for the future. Legacy backup solutions are ill-equipped to deal with the triple threat posed by virtualization, migration to the cloud, and data sprawl. Today, vendors are working to provide solutions that meet current needs but are flexible enough to respond to future challenges.
Vendor Landscape: Backup Software for Heterogeneous Environments
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Heterogeneous Backup Software vendor selection / knock-out criteria: market share, mind share, and platform coverage • Formerly advanced features, such as data encryption and compression are now standard. Info-Tech identified vendors that provide heterogeneous IT environments with robust, advanced features, such as deduplication and array integration.
• For this Vendor Landscape, Info-Tech focuses on vendors that offer broad capabilities across multiple platforms and that have a strong market presence and/or reputational presence among mid-sized and large enterprises. Included in this Vendor Landscape: •
Acronis. While relatively new on the scene, Acronis has positioned itself as an up-and-coming player in the small to mid-market range with its Acronis Backup & Recovery software.
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CA Technologies’ ARCserve has historically held a strong market share in Japan. Their ARCserve backup software has a long history, going back as far as 1982.
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CommVault has been doggedly pursuing market and mind share with Simpana 9, a full-featured product notable for its usability and integration capabilities.
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EMC continues to maintain a strong market share among mid- to large-sized enterprises with its NetWorker and Avamar software and its Data Domain appliances. Lately, EMC has been making in-roads into cloud storage, as well.
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FalconStor. Though FalconStor is primarily focused on backup appliances, its Continuous Data Protector Virtual Appliance is a software solution that is compatible with a variety of storage providers and targeted at small enterprises.
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HP. A cost-effective solution, HP’s Data Protector boasts big savings and strong integration with HP storage hardware.
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IBM. Second in market share, IBM’s Tivoli Storage Manager is a scalable product that plays well in large enterprise environments.
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Syncsort has carved itself a niche in the market by partnering with NetApp and leveraging its data protection capabilities.
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Symantec, a market leader with its NetBackup software is a full-featured, flexible solution designed to enhance the client’s experience, recovering data quickly and effectively.
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Heterogeneous Backup Software criteria & weighting factors Product Evaluation Criteria Features Usability
The solution provides basic and advanced feature/functionality.
Criteria Weighting: Features
Usability 20% 30%
The solution’s dashboard and reporting tools are intuitive and easy to use.
Affordability
The three-year TCO of the solution is economical.
Architecture
Product supports many platforms including Windows, Linux, UNIX, and major hypervisors.
20% 30%
Architecture
Affordability
Product 50%
Vendor Evaluation Criteria Viability Strategy Reach
Channel
Vendor is profitable, knowledgeable, and will be around for the long-term. Vendor is committed to the space and has a future product and portfolio roadmap.
50%
Vendor Viability 25%
Vendor offers global coverage and is able to sell and provide post-sales support. Vendor channel strategy is appropriate and the channels themselves are strong.
30%
10%
Channel Vendor Landscape: Backup Software for Heterogeneous Environments
Strategy
35%
Reach
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The Info-Tech Heterogeneous Backup Software Vendor Landscape The Info-Tech Vendor Landscape:
The Zones of the Landscape Champions receive high scores for most evaluation criteria and offer excellent value. They have a strong market presence and are usually the trend setters for the industry.
CommVault
Market Pillars are established players with very strong vendor credentials, but with more average product scores.
Innovators have demonstrated innovative product strengths that act as their competitive advantage in appealing to niche segments of the market. Emerging Players are newer vendors who are starting to gain a foothold in the marketplace. They balance product and vendor attributes, though score lower relative to market Champions.
CA Technologie s Falconstor Falconstor IBMSymantec Acronis
SyncSort NetApp Synscsort NSB
EMC EMC
HP
For an explanation of how the Info-Tech Vendor Landscape is created, see Information Presentation – Vendor Landscape in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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Balance individual strengths to find the best fit for your enterprise Vendor
Product Overall
Features
Usability
Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Acronis CA Technologies CommVault EMC * FalconStor HP * IBM Syncsort Symantec * Legend
=Exemplary
=Good
=Adequate
=Inadequate
=Poor
* The vendor declined to provide pricing and publically available pricing could not be found. For an explanation of how the Info-Tech Harvey Balls are calculated, see Information Presentation – Criteria Scores (Harvey Balls) in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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The Info-Tech Heterogeneous Backup Software Value Index What is a Value Score? The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.
On a relative basis, CA Technologies maintained the highest Info-Tech Value ScoreTM of the vendor group. Vendors were indexed against CA Technologies’ performance to provide a complete, relative view of their product offerings.
Vendors that score high offer more bang-forthe-buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower. Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.
* The vendor declined to provide pricing and publicly available pricing could not be found
For an explanation of how Price is determined, see Information Presentation – Price Evaluation in the Appendix. For an explanation of how the Info-Tech Value Index is calculated, see Information Presentation – Value Index in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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Table Stakes represent the minimum standard; without these, a product doesn’t even get reviewed The Table Stakes What it is:
Feature Compression
Data can be compressed at the client or media agent for overall data reduction.
Encryption
Data can be encrypted prior to transmission across the LAN.
Application Awareness
App-specific agents exist to handle requirements for target workloads, such as Microsoft Exchange, SharePoint, or SQL.
Bare Metal Restore
Computer systems can be restored from bare metal, with no requirement of a previously installed operating system or software.
Edge Machine Backup VSS-based array support
What Does This Mean? The products assessed in this Vendor LandscapeTM meet, at the very least, the requirements outlined as Table Stakes. Many of the vendors go above and beyond the outlined Table Stakes, some even do so in multiple categories. This section aims to highlight the products’ capabilities in excess of the criteria listed here.
Machines at the edge of the environment (i.e. desktops, laptops) can be backed up. Solution can integrate with Volume Shadow Copy Services (VSS)-certified arrays for snapshots of Microsoft apps.
If Table Stakes are all you need from your Heterogeneous Backup Software solution, the only true differentiator for the organization is price. Otherwise, dig deeper to find the best price to value for your needs.
Vendor Landscape: Backup Software for Heterogeneous Environments
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Advanced Features are the capabilities that allow for granular market differentiation Scoring Methodology
Advanced Features
Info-Tech scored each vendor’s features offering as a summation of their individual scores across the listed advanced features. Vendors were given 1 point for each feature the product inherently provided. Some categories were scored on a more granular scale with vendors receiving half points.
Feature
What we looked for:
Source-based deduplication
Redundant data is removed at the source, before transmission to the backup target.
Target deduplication
Redundant data is removed either as it is being written to disk or after data has been written.
Global deduplication
Redundant data at separate backup nodes (e.g. targets) is removed, leaving a single copy.
Deduplication to tape
Deduplicated data can be backed up to and restored from tape media.
Cloud integration
Data can be backed up to a supported third-party public or vendor-provided cloud environment.
Array integration
Solution is capable of using snapshot features from major storage array products beyond VSS.
Advanced VM file backup
VMs are automatically discovered and protected as they move, change, or come online.
Backup to tape End-user self service Continuous data protection
Data can be backed up to and restored from tape media. Solution provides full support for end users to perform self-service backup and restoration of data. Data changes are continuously tracked, enabling true any-point-in-time recovery.
For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stop Lights) in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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Each vendor offers a different feature set; concentrate on what your organization needs Evaluated Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file protection
Backup to tape
End user self service
Continuous data protection
Acronis CA Technologies CommVault EMC FalconStor HP
IBM Syncsort Symantec Legend
=Feature fully present
=Feature partially present/pending
=Feature Absent
For an explanation of how Advanced Features are determined, see Information Presentation – Feature Ranks (Stop Lights) in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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Select a vendor that will integrate well with any existing arraybased storage infrastructure Array integration allows companies to take advantage of array-based snapshots, simplifying backup across the environment.
1
Array Integration
Support for arrays from multiple vendors
2 3 Why Scenarios?
In reviewing the products included in each Vendor LandscapeTM , certain use-cases come to the forefront. Whether those use-cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, InfoTech recognizes those use-cases as Scenarios, and calls attention to them where they exist.
Support for proprietary arrays and VSS arrays
Support for Windows VSS-certified arrays only
For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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Select a vendor that will integrate well with cloud providers, providing a flexible backup target for storage and archiving Cloud integration can improve disaster recovery capabilities as well as provide agile scalability for your backup solution.
1
2
Proprietary Cloud Storage Cloud Support
3 Why Scenarios? In reviewing the products included in each Vendor LandscapeTM , certain use-cases come to the forefront. Whether those use-cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, InfoTech recognizes those use-cases as Scenarios, and calls attention to them where they exist.
Microsoft Azure CA Technologies also supports Fujitsu Global Cloud and Eucalyptus
CommVault also supports EMC Atmos, Caringo, Mezeo, and Nirvanix
Amazon Web Services Symantec also supports AT&T Synaptic, Nirvanix, and RackSpace
For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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Choose a solution that simplifies backup administration with a unified console and helpful tools Organizations with limited IT resources stand to benefit from backup solutions with enhanced usability features.
1 2
3
Exemplary Performers Ease of Use
CA Technologies offers a centralized management interface, including a dashboard with Storage Resource Management (SRM) reporting and infrastructure visualization tools.
Why Scenarios? In reviewing the products included in each Vendor LandscapeTM , certain use-cases come to the forefront. Whether those use-cases are defined by applicability in certain locations, relevance for certain industries, or as strengths in delivering a specific capability, InfoTech recognizes those use-cases as Scenarios, and calls attention to them where they exist.
CommVault’s unified code base makes it easy to manage the entire infrastructure from one pane of glass. Simpana 9 also includes automatic discovery and deployment options, remote operations services, and migration tools.
Symantec allows administrators to mange their backups from a single console for physical and virtual global data. NetBackup features a number of automation tools to simplify backup and restore operations.
For an explanation of how Scenarios are determined, see Information Presentation – Scenarios in the Appendix. Vendor Landscape: Backup Software for Heterogeneous Environments
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CommVault Simpana 9 is a full-featured product that fits into a variety of use-case scenarios Overview
Champion Product: Employees: Headquarters: Website: Founded: Presence:
CommVault Simpana 9 1200+ Oceanport, NJ Commvault.com 1996 NASDAQ: CVLT
3 year TCO for this solution falls into pricing tier 7, between $100,000 and $250,000
• Simpana 9 offers enhanced data reduction features with an easy-to-use interface. Expect CommVault to continue to expand its market and mind share on the back of easy migration tools and new, more flexible pricing options.
Strengths • Integrates well with a range of third-party array storage providers, including Dell, EMC, IBM, HDS, HP, NetApp, and Nimble Storage, for script-free snapshot control. • Comprehensive feature package is ready to handle just about any backup scenario put before it. • Deduplication Accelerated Streaming Hash capabilities enable backup of deduplicated data to a range of secondary disk targets, including disk, tape, and the Cloud for efficient archiving.
Challenges
$1
$1M+
• Because CommVault does not provide backup hardware, support can require multiple points of contact, complicating troubleshooting and service. • CommVault’s roots in the mid-market have raised questions regarding its ability to scale into the enterprise space, where performance and scalability requirements are most stringent.
Pricing provided by vendor
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CommVault has positioned itself as a market leader with a strong slate of features and deployment options Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
86 2nd out of 9
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file protection
Info-Tech Recommends: CommVault’s Simpana capably handles physical and virtual heterogeneous environments from a single pane of glass, and is a strong option for mid-sized to large enterprises. Vendor Landscape: Backup Software for Heterogeneous Environments
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IBM’s Tivoli Storage Manager stands apart for its scalability Overview
Champion Product: Employees: Headquarters: Website: Founded: Presence:
IBM Tivoli Storage Manager 433,362 Armonk, NY IBM.com 1911 NYSE: IBM
3 year TCO for this solution falls into pricing tier 7, between $100,000 and $250,000
• IBM continues to occupy a strong position in the backup sector. Its feature-rich Tivoli family of products offers a variety of options, bolstered by IBM’s commitment to improving usability.
Strengths • Broad virtual hypervisor support, including VMware ESX/ESXi, Microsoft Hyper-V, and Citrix XenServer. • Excellent scalability: each Tivoli Storage Manager server is capable of managing as many as four billion data objects. • Combination of incremental backups with source- and targetbased deduplication effectively reduces overall data storage requirements. • Leverages IBM Cognos software to enhance reporting and monitoring capabilities.
Challenges
$1
$1M+
Pricing provided by vendor
• Snapshots from Microsoft apps are supported on any VSScomplaint hardware, while on non-Windows systems, non-IBM hardware requires Storage Area Network (SAN) Volume Controller. • Incremental forever backup model is efficient, but can lead to slower restore times. • True continuous data protection requires the purchase of a complementary product.
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A pioneer in disk-to-disk backup, IBM offers broad virtual hypervisor support Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to Tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
79 4th out of 9
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: IBM Tivoli Storage Manager continues to be a stalwart player in enterprise backup, consolidating its position with superior scalability and incremental backup features. Vendor Landscape: Backup Software for Heterogeneous Environments
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Symantec unites exceptional virtual and physical machine protection features with convenient management tools Overview
Champion Product: Employees: Headquarters: Website: Founded: Presence:
• Symantec is the largest provider of security software in the world and a market-share leader in the backup software market, with a broader portfolio, which includes integrated archiving, deduplication, and virtual machine protection.
Symantec NetBackup 17,000+ Mountain View, CA Symantec.com 1982 NASDAQ: SYMC
Strengths
The vendor declined to provide pricing, and publicly available pricing could not be found
• Excellent virtual machine support, with automated protection and recovery of entire VMs as well as granular recovery of files, databases, or individual database items. • NetBackup’s unified console and integration with Symantec backup appliances simplifies deployment, management, maintenance, and monitoring processes. • OpenStorage Initiative Application Programming Interface (API) allows NetBackup to integrate with a variety of storage targets, including EMC, ExaGrid, Fujitsu, HP, and IBM arrays.
Challenges
$1
$1M+
• While Symantec offers a broad portfolio of solutions, integration across its product family is not as strong a point as with some competitors. • Symantec has discontinued its Real Time Continuous Data Protection (CDP) software, focusing instead on Replication Director and NetBackup Accelerator. It feels these are more cost-effective approaches to aggressive RPOs and RTOs.
Vendor Landscape: Backup Software for Heterogeneous Environments
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Symantec focuses on flexibility with a product that can adapt to a wide variety of infrastructure scenarios Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
N/A The vendor declined to provide pricing, and publicly available pricing could not be found
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: With exceptional hardware support, a comprehensive feature set, and strong virtual environment protection, Symantec belongs on most enterprises’ shortlists. Vendor Landscape: Backup Software for Heterogeneous Environments
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EMC’s family of backup products combines superior deduplication ratios with robust VMware support Overview
Market Pillar Product: Employees: Headquarters: Website: Founded: Presence:
• EMC offers a strong portfolio of hardware and software solutions for backup and recovery, including NetWorker and Avamar software and Data Domain appliances, which become especially powerful when used in concert with one another.
NetWorker 8 53,500 Hopkinton, MA EMC.com 1979 NYSE: EMC
Strengths
The vendor declined to provide pricing, and publicly available pricing could not be found
• Revised backup architecture distributes workloads across several NetWorker Storage Nodes to manage bottlenecks. • Client Direct feature allows backups to send data directly to backup targets without going through an intermediate node, reducing backup times. • Supports continuous data protection for enterprises that require an aggressive RPO. • Integrates well across backup and storage product lines for companies that already deploy Data Domain appliances.
Challenges
$1
$1M+
• NetWorker depends on integration with other EMC backup products for many advanced features, including deduplication and cloud integration. This adds complexity in terms of deploying and managing the solution. • Integration with Data Domain appliances means that upgrading storage capacity down the line can be costly.
Vendor Landscape: Backup Software for Heterogeneous Environments
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NetWorker works best when paired with EMC Avamar and EMC Data Domain appliances Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
N/A The vendor declined to provide pricing, and publicly available pricing could not be found
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: EMC’s 2012 revision to its NetWorker line adds a number of new features and performance enhancements that make it worth a second look, especially for larger enterprises that can integrate it with EMC’s complementary Data Domain appliances. Vendor Landscape: Backup Software for Heterogeneous Environments
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HP offers low-cost backup software with strong HP hardware integration Overview
Market Pillar Product: Employees: Headquarters: Website: Founded: Presence:
• HP is a formidable desktop, server, and storage company with a strong lineup of consolidated network storage systems. They offer hardware with deduplication options, cloud support, and a respectable backup software solution in Data Protector.
HP Data Protector 349,600 Palo Alto, CA HP.com 1939 NYSE: HPQ
Strengths
The vendor declined to provide pricing, and publicly available pricing could not be found
• Data Protector integrates well with HP hardware, adding snapshot functionality with HP 3Par, EVA, or P9000 arrays, and deduplication when paired with a StoreOnce D2D system. • Data Protector is compatible with a variety of client architectures, including various Windows, UNIX, and Linux distributions. • HP is an affordable option for budget-conscious departments, and claims they can save customers up to 70% in TCO over comparable solutions.
Challenges
$1
$1M+
• Target deduplication is not natively supported, relying on integration with complementary HP StoreOnce appliances. • Edge desktops and laptops can be backed up; however, processes must be initiated by an administrator, potentially increasing IT workloads. • HP does not offer continuous data protection as a feature of, nor as an add-on to, its Data Protector solution.
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Data Protector supports for a variety of client architectures, but relies on StoreOnce hardware for deduplication Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
N/A The vendor declined to provide pricing, and publicly available pricing could not be found
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: HP offers robust array and virtual machine support, but to unlock its full potential it must be integrated with a StoreOnce appliance. Vendor Landscape: Backup Software for Heterogeneous Environments
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CA Technologies offers an affordable solution with flexible deployment and purchasing options Overview
Innovator Product: Employees: Headquarters: Website: Founded: Presence:
• CA Technologies delivers a family of products targeted at small to mid-sized clients. Available as standalone products or in combination as a unified solution, CA provides customers with flexible solutions for heterogeneous environments.
ARCserve Backup r16 14,000 Islandia, NY CA.com 1976 NASDAQ: CA
Strengths
3 year TCO for this solution falls into pricing tier 6, between $50,000 and $100,000
• ARCserve offers strong support for a variety of third-party public cloud providers for remote data protection and archiving. • ARCserve’s Storage Resource Manager and infrastructure visualization tools provide a robust, central interface with which to manage data across the enterprise. • Recently announced, innovative licensing options based on RPOs, in combination with familiar capacity-based and socketbased licenses, offer affordability and flexibility to growing businesses.
Challenges
$1
$1M+
Pricing solicited from public sources
• ARCserve does not offer source-based deduplication. • Snapshots are possible only for Windows apps on VSScompliant hardware. • Infinite Incremental backup model can reduce data being sent to backup targets, but can increase RTOs. • ARCserve does not offer true continuous data protection. Snapshots are available as low as fifteen-minute intervals.
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ARCserve unites ease-of-use and broad compatibility with client architectures and backup targets Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
100 1st out of 9
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: ARCserve’s ease-of-use factor and support for a wide range of physical and cloud backup targets make it an ideal solution for budget-conscious enterprises. Vendor Landscape: Backup Software for Heterogeneous Environments
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FalconStor enables aggressive RPOs for mission-critical apps Overview
Innovator Product: Employees: Headquarters: Website: Founded: Presence:
FalconStor® Continuous Data Protector (CDP) 442 Melville, NY Falconstor.com 2000 NASDAQ: FALC
3 year TCO for this solution falls into pricing tier 8, between $250,000 and $500,000
• FalconStor’s primary focus is on data protection software, delivered to customers in three ways: as software only, as an appliance, and as a virtual machine.
Strengths • FalconStor CDP stores backed-up data in its native format, ensuring that administrators have easy access to files. • Strong app support, with a library of app-specific snapshot agents that enable RTOs of up to approximately 15 minutes. CDP includes support for more than forty apps, and others can be added with scripting. • Exemplary continuous data protection coverage accommodates RPOs of just seconds.
Challenges
$1
$1M+
Pricing provided by vendor
• Companies in need deduplication capabilities will require purchase of complementary hardware, such as FalconStor’s Virtual Tape Library (VTL) or File-interface Deduplication System (FDS) products for target and global deduplication. • Backup to tape requires the additional purchase of HyperTrac Backup Accelerator software. • Breadth of purchasing and pricing options can make an initial investment somewhat complex.
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FalconStor stands out for its application support and continuous data protection capabilities Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
62 5th out of 9
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: FalconStor’s Continuous Data Protector may be a viable solution for smaller heterogeneous environments with a need for continuous data protection. Vendor Landscape: Backup Software for Heterogeneous Environments
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Acronis brings flexible deployment options with strong disaster recovery features TBA Emerging Player Product: Employees: Headquarters: Website: Founded: Presence:
Overview
Advanced Backup and Recovery 9.5 800 Woburn, MA Acronis.com 2002 Privately Held
3 year TCO for this solution falls into pricing tier 6, between $50,000 and $100,000
• Advanced Backup and Recovery offers customers an affordable solution that integrates well with Acronis’ broad range of backup-related products. Its modular product allows companies to tailor a solution without overpaying for unnecessary features.
Strengths • Innovative client-server management scheme enables administrators to directly manage server and virtual hosts and scheduled jobs to run even when the central management system is unavailable. This allows admins to pursue more aggressive disaster RTOs. • Active Restore disaster recovery feature enables basic Windows server functionality before recovery completes, reducing downtime for many operations.
Challenges
$1
$1M+
Pricing provided by vendor
• Modular structure offers increased flexibility, but comes at the cost of additional complexity. While Acronis does offer bundles that ameliorate this challenge somewhat, customers should have a clear sense of requirements before making a purchase. • Granular application data recovery is limited to Microsoft Exchange emails and mailboxes. • Support for UNIX-based architectures is extremely limited.
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Acronis offers a range of supplementary add-ons for Advanced Backup and Recovery that expand its feature set Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
85 3rd out of 9
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: Smaller and growing enterprises looking for a customizable solution for a primarily x86-based environment should consider Acronis as a cost-effective option. However, companies that deploy UNIXbased machines should carefully assess their environment’s architecture before making a purchase. Vendor Landscape: Backup Software for Heterogeneous Environments
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Syncsort partners with NetApp to build a robust integrated backup solution Overview
Emerging Player Product: Employees: Headquarters: Website: Founded: Presence:
• Syncsort now sells its software exclusively in conjunction with integrated arrays from NetApp. Combined, they offer a fullfeatured solution for companies looking to integrate their software and hardware infrastructures.
Syncsort NSB 350+ Woodcliff Lake, NJ Syncsort.com 1968 Privately held
Strengths
3 year TCO for this solution falls into pricing tier 9, between $500,000 and $1,000,000
• Syncsort NSB’s single-agent technology simplifies implementation of the backup solution, automatically installing appropriate components when a supported application is discovered. • The combination of a source-side, ―incremental forever‖ backup model and target-side, NetApp-native deduplication ensures efficient reduction and management of back up data. • NSB offers granular item-level or file-level recovery for Microsoft Exchange, SQL, and SharePoint.
Challenges
$1
$1M+
Pricing provided by vendor
• Because NSB relies on NetApp-native technology for features including deduplication, compression, snapshots, and replication, backup targets are limited to NetApp flash array storage. • NSB’s near-continuous data protection offers hourly backups, but may be insufficient for some RPOs. • NSB’s data reduction produces results that compare favorably with deduplication, but some customers may balk at a perceived lack of ―true‖ source-side deduplication.
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Syncsort NSB manages data sprawl with incremental backup and deduplication features Vendor Landscape
Product Overall
Features
Usability
Vendor Afford.
Arch.
Overall
Viability
Strategy
Reach
Channel
Backup to tape
End user self service
Continuous data protection
Supported Architectures Include:
Value Index
10 6th out of 9
Features Sourcebased dedupe
Targetbased dedupe
Global dedupe
Dedupe to tape
Cloud integration
Array integration
Advanced VM file backup
Info-Tech Recommends: Syncsort NSB offers near-continuous data protection alongside a strong data reduction scheme for enterprises that are committed to NetApp storage appliances. Vendor Landscape: Backup Software for Heterogeneous Environments
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Identify leading candidates with the Heterogeneous Backup Software Vendor Shortlist Tool The Info-Tech Heterogeneous Backup Software Vendor Shortlist Tool is designed to generate a customized shortlist of vendors based on your key priorities.
This tool offers the ability to modify: • Overall Vendor vs. Product Weightings • Individual product criteria weightings: Features Usability Affordability Architecture • Individual vendor criteria weightings: Viability Strategy Reach Channel
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Appendix 1.
Vendor Landscape Methodology: Overview
2.
Vendor Landscape Methodology: Product Selection & Information Gathering
3.
Vendor Landscape Methodology: Scoring
4.
Vendor Landscape Methodology: Information Presentation
5.
Vendor Landscape Methodology: Fact Check & Publication
6.
Product Pricing Scenario
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Vendor Landscape Methodology: Overview Info-Tech’s Vendor Landscapes are research materials that review a particular IT market space, evaluating the strengths and abilities of both the products available in that space, as well as the vendors of those products. These materials are created by a team of dedicated analysts operating under the direction of a senior subject matter expert over a period of six weeks. Evaluations weigh selected vendors and their products (collectively ―solutions‖) on the following eight criteria to determine overall standing: • Features: The presence of advanced and market-differentiating capabilities. • Usability: The intuitiveness, power, and integrated nature of administrative consoles and client software components. • Affordability: The three-year total cost of ownership of the solution. • Architecture: The degree of integration with the vendor’s other tools, flexibility of deployment, and breadth of platform applicability. • Viability: The stability of the company as measured by its history in the market, the size of its client base, and its financial performance. • Strategy: The commitment to both the market-space, as well as to the various sized clients (small, mid-sized, and enterprise clients). • Reach: The ability of the vendor to support its products on a global scale. • Channel: The measure of the size of the vendor’s channel partner program, as well as any channel strengthening strategies. Evaluated solutions are plotted on a standard two by two matrix: • Champions: Both the product and the vendor receive scores that are above the average score for the evaluated group. • Innovators: The product receives a score that is above the average score for the evaluated group, but the vendor receives a score that is below the average score for the evaluated group. • Market Pillars: The product receives a score that is below the average score for the evaluated group, but the vendor receives a score that is above the average score for the evaluated group. • Emerging Players: Both the product and the vendor receive scores that are below the average score for the evaluated group. Info-Tech’s Vendor Landscapes are researched and produced according to a strictly adhered to process that includes the following steps: • Vendor/product selection • Information gathering • Vendor/product scoring • Information presentation • Fact checking • Publication This document outlines how each of these steps is conducted.
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Vendor Landscape Methodology: Vendor/Product Selection & Information Gathering Info-Tech works closely with its client base to solicit guidance in terms of understanding the vendors with whom clients wish to work and the products that they wish evaluated; this demand pool forms the basis of the vendor selection process for Vendor Landscapes. Balancing this demand, Info-Tech also relies upon the deep subject matter expertise and market awareness of its Senior and Lead Research Analysts to ensure that appropriate solutions are included in the evaluation. As an aspect of that expertise and awareness, Info-Tech’s analysts may, at their discretion, determine the specific capabilities that are required of the products under evaluation, and include in the Vendor Landscape only those solutions that meet all specified requirements. Information on vendors and products is gathered in a number of ways via a number of channels. Initially, a request package is submitted to vendors to solicit information on a broad range of topics. The request package includes: • A detailed survey. • A pricing scenario (see Vendor Landscape Methodology: Price Evaluation and Pricing Scenario, below). • A request for reference clients. • A request for a briefing and, where applicable, guided product demonstration. These request packages are distributed approximately twelve weeks prior to the initiation of the actual research project to allow vendors ample time to consolidate the required information and schedule appropriate resources. During the course of the research project, briefings and demonstrations are scheduled (generally for one hour each session, though more time is scheduled as required) to allow the analyst team to discuss the information provided in the survey, validate vendor claims, and gain direct exposure to the evaluated products. Additionally, an end-user survey is circulated to Info-Tech’s client base and vendor-supplied reference accounts are interviewed to solicit their feedback on their experiences with the evaluated solutions and with the vendors of those solutions. These materials are supplemented by a thorough review of all product briefs, technical manuals, and publicly available marketing materials about the product, as well as about the vendor itself. Refusal by a vendor to supply completed surveys or submit to participation in briefings and demonstrations does not eliminate a vendor from inclusion in the evaluation. Where analyst and client input has determined that a vendor belongs in a particular evaluation, it will be evaluated as best as possible based on publicly available materials only. As these materials are not as comprehensive as a survey, briefing, and demonstration, the possibility exists that the evaluation may not be as thorough or accurate. Since Info-Tech includes vendors regardless of vendor participation, it is always in the vendor’s best interest to participate fully. All information is recorded and catalogued, as required, to facilitate scoring and for future reference.
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Vendor Landscape Methodology: Scoring Once all information has been gathered and evaluated for all vendors and products, the analyst team moves to scoring. All scoring is performed at the same time so as to ensure as much consistency as possible. Each criterion is scored on a ten point scale, though the manner of scoring for criteria differs slightly: • Features is scored via Cumulative Scoring • Affordability is scored via Scalar Scoring • All other criteria are scored via Base5 Scoring In Cumulative Scoring, a single point is assigned to each evaluated feature that is regarded as being fully present, a half point to each feature that is partially present or pending in an upcoming release, and zero points to features that are deemed to be absent. The assigned points are summed and normalized to a value out of ten. For example, if a particular Vendor Landscape evaluates eight specific features in the Feature Criteria, the summed score out of eight for each evaluated product would be multiplied by 1.25 to yield a value out of ten. In Scalar Scoring, a score of ten is assigned to the lowest cost solution, and a score of one is assigned to the highest cost solution. All other solutions are assigned a mathematically determined score based on their proximity to / distance from these two endpoints. For example, in an evaluation of three solutions, where the middle cost solution is closer to the low end of the pricing scale it will receive a higher score, and where it is closer to the high end of the pricing scale it will receive a lower score; depending on proximity to the high or low price it is entirely possible that it could receive either ten points (if it is very close to the lowest price) or one point (if it is very close to the highest price). Where pricing cannot be determined (vendor does not supply price and public sources do not exist), a score of 0 is automatically assigned. In Base5 scoring a number of sub-criteria are specified for each criterion (for example, Longevity, Market Presence, and Financials are subcriteria of the Viability criterion), and each one is scored on the following scale: 5 - The product/vendor is exemplary in this area (nothing could be done to improve the status). 4 - The product/vendor is good in this area (small changes could be made that would move things to the next level). 3 - The product/vendor is adequate in this area (small changes would make it good, more significant changes required to be exemplary). 2 - The product/vendor is poor in this area (this is a notable weakness and significant work is required). 1 - The product/vendor is terrible/fails in this area (this is a glaring oversight and a serious impediment to adoption). The assigned points are summed and normalized to a value out of ten as explained in Cumulative Scoring above. Scores out of ten, known as Raw scores, are transposed as-is into Info-Tech’s Vendor Landscape Shortlist Tool, which automatically determines Vendor Landscape positioning (see Vendor Landscape Methodology: Information Presentation - Vendor Landscape, below), Criteria Score (see Vendor Landscape Methodology: Information Presentation - Criteria Score, below), and Value Index (see Vendor Landscape Methodology: Information Presentation - Value Index, below).
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Vendor Landscape Methodology: Information Presentation – Vendor Landscape Info-Tech’s Vendor Landscape is a two-by-two matrix that plots solutions based on the combination of Product score and Vendor score. Placement is not determined by absolute score, but instead by relative score. Relative scores are used to ensure a consistent view of information and to minimize dispersion in nascent markets, while enhancing dispersion in commodity markets to allow for quick visual analysis by clients. Relative scores are calculated as follows: 1. Raw scores are transposed into the Info-Tech Vendor Landscape Shortlist Tool (for information on how Raw scores are determined, see Vendor Landscape Methodology: Scoring, above). 2. Each individual criterion Raw score is multiplied by the pre-assigned weighting factor for the Vendor Landscape in question. Weighting factors are determined prior to the evaluation process to eliminate any possibility of bias. Weighting factors are expressed as a percentage such that the sum of the weighting factors for the Vendor criteria (Viability, Strategy, Reach, Channel) is 100% and the sum of the Product criteria (Features, Usability, Affordability, Architecture) is 100%. 3. A sum-product of the weighted Vendor criteria scores and of the weighted Product criteria scores is calculated to yield an overall Vendor score and an overall Product score. 4. Overall Vendor scores are then normalized to a 20 point scale by calculating the arithmetic mean and standard deviation of the pool of Vendor scores. Vendors for whom their overall Vendor score is higher than the arithmetic mean will receive a normalized Vendor score of 11-20 (exact value determined by how much higher than the arithmetic mean their overall Vendor score is), while vendors for whom their overall Vendor score is lower than the arithmetic mean will receive a normalized Vendor score of between one and ten (exact value determined by how much lower than the arithmetic mean their overall Vendor score is). 5. Overall Product score is normalized to a 20 point scale according to the same process. 6. Normalized scores are plotted on the matrix, with Vendor score being used as the x-axis, and Product score being used as the y-axis. Vendor Landscape: Backup Software for Heterogeneous Environments
Vendor Landscape Innovators: solutions with below average Vendor scores and above average Product scores.
Champions: solutions with above average Vendor scores and above average Product scores.
Emerging Players: solutions with below average Vendor scores and below average Product scores.
Market Pillars: solutions with above average Vendor scores and below average Product scores.
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Vendor Landscape Methodology: Information Presentation – Criteria Scores (Harvey Balls) Info-Tech’s Criteria Scores are visual representations of the absolute score assigned to each individual criterion, as well as of the calculated overall Vendor and Product scores. The visual representation used is Harvey Balls. Harvey Balls are calculated as follows: 1. Raw scores are transposed into the Info-Tech Vendor Landscape Shortlist Tool (for information on how Raw scores are determined, see Vendor Landscape Methodology: Scoring, above). 2. Each individual criterion Raw score is multiplied by a pre-assigned weighting factor for the Vendor Landscape in question. Weighting factors are determined prior to the evaluation process, based on the expertise of the Senior or Lead Research Analyst, to eliminate any possibility of bias. Weighting factors are expressed as a percentage, such that the sum of the weighting factors for the Vendor criteria (Viability, Strategy, Reach, Channel) is 100%, and the sum of the Product criteria (Features, Usability, Affordability, Architecture) is 100%. 3. A sum-product of the weighted Vendor criteria scores and of the weighted Product criteria scores is calculated to yield an overall Vendor score and an overall Product score. 4. Both overall Vendor score / overall Product score, as well as individual criterion Raw scores are converted from a scale of one to ten to Harvey Ball scores on a scale of zero to four, where exceptional performance results in a score of four and poor performance results in a score of zero. 5. Harvey Ball scores are converted to Harvey Balls as follows: • A score of four becomes a full Harvey Ball. • A score of three becomes a three-quarter full Harvey Ball. • A score of two becomes a half full Harvey Ball. • A score of one becomes a one-quarter full Harvey Ball. • A score of zero (zero) becomes an empty Harvey Ball. 6. Harvey Balls are plotted by solution in a chart where rows represent individual solutions and columns represent overall Vendor / overall Product, as well as individual criteria. Solutions are ordered in the chart alphabetically by vendor name.
Harvey Balls Overall Harvey Balls represent weighted aggregates.
Product Overall
Feat.
Use.
Vendor Afford.
Arch.
Vendor Landscape: Backup Software for Heterogeneous Environments
Overall
Via.
Strat.
Reach
Chan.
Criteria Harvey Balls represent individual Raw scores.
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Vendor Landscape Methodology: Information Presentation – Feature Ranks (Stop Lights) Info-Tech’s Feature Ranks are visual representations of the presence/availability of individual features that collectively comprise the Features’ criterion. The visual representation used is Stop Lights. Stop Lights are determined as follows: 1. A single point is assigned to each evaluated feature that is regarded as being fully present, a half point to each feature that is partially present or pending in an upcoming release, and zero points to features that are deemed to be fully absent. • Fully present means all aspects and capabilities of the feature as described are in evidence. • Fully absent means all aspects and capabilities of the feature as described are in evidence. • Partially present means some, but not all, aspects and capabilities of the feature as described are in evidence, OR all aspects and capabilities of the feature as described are in evidence, but only for some models in a line. • Pending means all aspects and capabilities of the feature, as described, are anticipated to be in evidence in a future revision of the product and that revision is to be released within the next 12 months. 2. Feature scores are converted to Stop Lights as follows: • Full points become a Green light. • Half points become a Yellow light. • Zero points become a Red light. 3. Stop Lights are plotted by solution in a chart where rows represent individual solutions and columns represent individual features. Solutions are ordered in the chart alphabetically by vendor name. For example, a set of applications is being reviewed and a feature of ―Integration with Mobile Devices‖ that is defined as ―availability of dedicated mobile device applications for iOS, Android, and BlackBerry devices‖ is specified. Solution A provides such apps for all listed platforms and scores ―Green‖, solution B provides apps for iOS and Android only and scores ―Yellow‖, while solution C provides mobile device functionality through browser extensions, has no dedicated apps, and so scores ―Red‖.
Stop Lights Green means a feature is fully present; Red, fully absent.
Features Feature 1
Feature 2
Feature 3
Feature 4
Vendor Landscape: Backup Software for Heterogeneous Environments
Feature 5
Feature 6
Feature 7
Feature 8
Yellow shows partial availability (such as in some models in a line).
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Vendor Landscape Methodology: Information Presentation – Value Index Info-Tech’s Value Index is an indexed ranking of solution value per dollar as determined by the Raw scores assigned to each criteria (for information on how Raw scores are determined, see Vendor Landscape Methodology: Scoring, above). Value scores are calculated as follows: 1. The Affordability criterion is removed from the overall Product score and the remaining Product score criteria (Features, Usability, Architecture) are reweighted so as to retain the same weightings relative to one another, while still summing to 100%. For example, if all four Product criteria were assigned base weightings of 25%, for the determination of the Value score, Features, Usability, and Architecture would be reweighted to 33.3% each to retain the same relative weightings while still summing to 100%. 2. A sum-product of the weighted Vendor criteria scores and of the reweighted Product criteria scores is calculated to yield an overall Vendor score and a reweighted overall Product score. 3. The overall Vendor score and the reweighted overall Product score are then summed, and this sum is multiplied by the Affordability Raw score to yield an interim Value score for each solution. 4. All interim Value scores are then indexed to the highest performing solution by dividing each interim Value score by the highest interim Value score. This results in a Value score of 100 for the top solution and an indexed Value score relative to the 100 for each alternate solution. 5. Solutions are plotted according to Value score, with the highest score plotted first, and all remaining scores plotted in descending numerical order. Where pricing is not provided by the vendor and public sources of information cannot be found, an Affordability Raw score of zero is assigned. Since multiplication by zero results in a product of zero, those solutions for which pricing cannot be determined receive a Value score of zero. Since Info-Tech assigns a score of zero where pricing is not available, it is always in the vendor’s best interest to provide accurate and up to date pricing
Vendor Landscape: Backup Software for Heterogeneous Environments
Value Index Vendors are arranged in order of Value Score. The Value Score each solution achieved is displayed, and so is the average score.
Average Score: 52
100 80
40
30 10
A
B
C
D
E
Those solutions that are ranked as Champions are differentiated for point of reference.
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Vendor Landscape Methodology: Information Presentation – Price Evaluation Info-Tech’s Price Evaluation is a tiered representation of the three year Total Cost of Ownership (TCO) of a proposed solution. Info-Tech uses this method of communicating pricing information to provide high-level budgetary guidance to its end-user clients while respecting the privacy of the vendors with whom it works. The solution TCO is calculated and then represented as belonging to one of ten pricing tiers. Pricing tiers are as follows: 1. Between $1 and $2,500 2. Between $2,500 and $5,000 3. Between $5,000 and $10,000 4. Between $10,000 and $25,000 5. Between $25,000 and $50,000 6. Between $50,000 and $100,000 7. Between $100,000 and $250,000 8. Between $250,000 and $500,000 9. Between $500,000 and $1,000,000 10. Greater than $1,000,000 Where pricing is not provided, Info-Tech makes use of publicly available sources of information to determine a price. As these sources are not official price lists, the possibility exists that they may be inaccurate or outdated, and so the source of the pricing information is provided. Since Info-Tech publishes pricing information regardless of vendor participation, it is always in the vendor’s best interest to supply accurate and up to date information. Info-Tech’s Price Evaluations are based on pre-defined pricing scenarios (see Product Pricing Scenario, below) to ensure a comparison that is as close as possible between evaluated solutions. Pricing scenarios describe a sample business and solicit guidance as to the appropriate product/service mix required to deliver the specified functionality, the list price for those tools/services, as well as three full years of maintenance and support. Vendor Landscape: Backup Software for Heterogeneous Environments
Price Evaluation Call-out bubble indicates within which price tier the three year TCO for the solution falls, provides the brackets of that price tier, and links to the graphical representation.
3 year TCO for this solution falls into pricing tier 6, between $50,000 and $100,000.
$1
$1M+
Pricing solicited from public sources.
Scale along the bottom indicates that the graphic as a whole represents a price scale with a range of $1 to $1M+, while the notation indicates whether the pricing was supplied by the vendor or derived from public sources.
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Vendor Landscape Methodology: Information Presentation – Scenarios Info-Tech’s Scenarios highlight specific use cases for the evaluated solution to provide as complete (when taken in conjunction with the individual written review, Vendor Landscape, Criteria Scores, Feature Ranks, and Value Index) a basis for comparison by end-user clients as possible. Scenarios are designed to reflect tiered capability in a particular set of circumstances. Determination of the Scenarios in question is at the discretion of the analyst team assigned to the research project. Where possible, Scenarios are designed to be mutually exclusive and collectively exhaustive, or at the very least, hierarchical such that the tiers within the Scenario represent a progressively greater or broader capability. Scenario ranking is determined as follows: 1. The analyst team determines an appropriate use case. For example: • Clients that have multinational presence and require vendors to provide four hour onsite support. 2. The analyst team establishes the various tiers of capability. For example: • Presence in Americas • Presence in EMEA • Presence in APAC 3. The analyst team reviews all evaluated solutions and determines which ones meet which tiers of capability. For example: • Presence in Americas – Vendor A, Vendor C, Vendor E • Presence in EMEA – Vendor A, Vendor B, Vendor C • Presence in APAC – Vendor B, Vendor D, Vendor E 4. Solutions are plotted on a grid alphabetically by vendor by tier. Where one vendor is deemed to be stronger in a tier than other vendors in the same tier, they may be plotted non-alphabetically. For example: • Vendor C is able to provide four hour onsite support to 12 countries in EMEA while Vendors A and B are only able to provide four hour onsite support to eight countries in EMEA; Vendor C would be plotted first, followed by Vendor A, then Vendor B.
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Vendor Landscape Methodology: Information Presentation – Vendor Awards At the conclusion of all analyses, Info-Tech presents awards to exceptional solutions in three distinct categories. Award presentation is discretionary; not all awards are extended subsequent to each Vendor landscape and it is entirely possible, though unlikely, that no awards may be presented.
Awards categories are as follows:
• Champion Awards are presented to those solutions, and only those solutions, that land in the Champion zone of the Info-Tech Vendor Landscape (see Vendor Landscape Methodology: Information Presentation - Vendor Landscape, above). If no solutions land in the Champion zone, no Champion Awards are presented. Similarly, if multiple solutions land in the Champion zone, multiple Champion Awards are presented.
Vendor Awards
Info-Tech’s Champion Award is presented to solutions in the Champion zone of the Vendor Landscape.
• Trend Setter Awards are presented to those solutions, and only those solutions, that are deemed to include the most original/inventive product/service, or the most original/inventive feature/capability of a product/service. If no solution is deemed to be markedly or sufficiently original/inventive, either as a product/service on the whole or by feature/capability specifically, no Trend Setter Award is presented. Only one Trend Setter Award is available for each Vendor Landscape.
Info-Tech’s Trend Setter Award is presented to the most original/inventive solution evaluated.
• Best Overall Value Awards are presented to those solutions, and only those solutions, that are ranked highest on the Info-Tech Value Index (see Vendor Landscape Methodology: Information Presentation – Value Index, above). If insufficient pricing information is made available for the evaluated solutions, such that a Value Index cannot be calculated, no Best Overall Value Award will be presented. Only one Best Overall Value Award is available for each Vendor Landscape.
Vendor Landscape: Backup Software for Heterogeneous Environments
Info-Tech’s Best Overall Value Award is presented to the solution with the highest Value Index score.
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Vendor Landscape Methodology: Fact Check & Publication Info-Tech takes the factual accuracy of its Vendor Landscapes, and indeed of all of its published content, very seriously. To ensure the utmost accuracy in its Vendor Landscapes, we invite all vendors of evaluated solutions (whether the vendor elected to provide a survey and/or participate in a briefing or not) to participate in a process of Fact Check. Once the research project is complete and the materials are deemed to be in a publication ready state, excerpts of the material specific to each vendor’s solution are provided to the vendor. Info-Tech only provides material specific to the individual vendor’s solution for review encompassing the following: • All written review materials of the vendor and the vendor’s product that comprise the evaluated solution. • Info-Tech’s Criteria Scores / Harvey Balls detailing the individual and overall Vendor / Product scores assigned. • Info-Tech’s Feature Rank / Stop Lights detailing the individual feature scores of the evaluated product. • Info-Tech’s Value Index ranking for the evaluated solution. • Info-Tech’s Scenario ranking for all considered scenarios for the evaluated solution. Info-Tech does not provide the following: • Info-Tech’s Vendor Landscape placement of the evaluated solution. • Info-Tech’s Value Score for the evaluated solution. • End-user feedback gathered during the research project. • Info-Tech’s overall recommendation in regard to the evaluated solution. Info-Tech provides a one-week window for each vendor to provide written feedback. Feedback must be corroborated (be provided with supporting evidence), and where it does, feedback that addresses factual errors or omissions is adopted fully, while feedback that addresses opinions is taken under consideration. The assigned analyst team makes all appropriate edits and supplies an edited copy of the materials to the vendor within one week for final review. Should a vendor still have concerns or objections at that time, they are invited to a conversation, initially via email, but as required and deemed appropriate by Info-Tech, subsequently via telephone, to ensure common understanding of the concerns. Where concerns relate to ongoing factual errors or omissions they are corrected under the supervision of Info-Tech’s Vendor Relations personnel. Where concerns relate to ongoing differences of opinion they are again taken under consideration with neither explicit not implicit indication of adoption. Publication of materials is scheduled to occur within the six weeks immediately following the completion of the research project, but does not occur until the Fact Check process has come to conclusion, and under no circumstances are ―pre-publication‖ copies of any materials made available to any client.
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Product Pricing Scenario Please price out the lowest possible three-year TCO including list prices for software and licensing fees to meet the requirements of the following scenario. Either a la carte or capacity-based licensing is acceptable. Key elements of the common pricing scenario: The following is a simplification of an Info-Tech client’s infrastructure. The company is considering a green field purchase of new backup software, and would like quotations from the leading vendors in the market. Capacity All said and done, the organization has approximately 30 TB of raw undeduplicated data and is growing at rate of 20% per year of raw undeduplicated data. The solution must be sufficient to support their infrastructure until at least the end of the three-year term. For the purposes of this scenario assume that, based on a compound increase of 20% per year, the organization will have 51.84 TB of undeduplicated data at end of year three. End of year one = 36 TB End of year two = 43.2 TB End of year three = 51.84 TB
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Product Pricing Scenario, continued Physical Servers Each server is a 2-processor server with Xeon 5600 processors with 8 total cores (4 cores/processor) and 256GB of RAM. The organization has nine servers for Exchange (see below), 5 servers for SharePoint (including 1 SQL database; see below), 4 physical servers for Microsoft Windows Serer 2008 R2 (64-bit), 2 servers for an ERP application, as well as 10 physical host servers for virtualization, for a total of 30 physical servers. MS Exchange 2010
•
9 servers • 3 front-end client access services servers • 3 back-end mailbox servers • 3 Blackberry enterprise services servers
SharePoint 2007
•
5 servers • 2 front-end web services servers
• 2 back-end application servers • Application servers are connected to 1SQL Server 2005 SP4 database 4 Microsoft Windows Server 2008 R2 (64-bit) ERP application (assume the agent is provided—do not cost the ERP app agent out, just Oracle support)
•
Running on Oracle Database 11g Enterprise Edition (Linux) on two 2-processor servers with Xeon 5600 processors with 8 total cores (4 cores/processor) and 256GB of RAM.
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Product Pricing Scenario, continued Virtual Servers The organization has 10 host servers—4 each with 2 Xeon 5600 processors with 12 total cores (6 cores/processor) and 6 each with 2 Xeon 5600 processors with 8 total cores (4 cores/processor), for 96 cores total; each server has 256GB of RAM—running a VMware virtual infrastructure on ESX4.1, structured in a single ESX cluster running 54 virtual machines supporting Microsoft Windows Server 2003/2008. Windows Server 2003/2008 guests (virtual machines—54 total)
• • • •
26 x Microsoft Windows Server 2008 R2 (64-bit) 16 x Microsoft Windows Server 2008 (64-bit) 8 x Microsoft Windows Server 2003, Standard Edition (32-bit) 4 x Microsoft Windows Server 2003, Standard Edition (64-bit)
Storage All servers are connected to a SAN/unified storage device from another vendor (e.g. X-IO). Basic Features The basic features and functionality that the organization requires are deduplication, file- and image-level backups, as well as VM and file backup and restore (where applicable).
Vendor Landscape: Backup Software for Heterogeneous Environments
Info-Tech Research Group
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