Transcript
Voicemail • Voicemail Overview, page 1 • Access Voicemail, page 1 • Check for Voice Messages, page 2 • Listen to Voice Messages, page 2 • Visual Voicemail, page 3
Voicemail Overview Voice messages are stored on your voicemail system. Your company determines the voicemail system your phone uses. To access your voicemail, your administrator needs to configure your voicemail account and configure your phone to access voicemail from the Messages button. For more information, contact your administrator. For information about the commands that your voicemail service supports, see the voicemail service user documentation.
Access Voicemail Procedure Step 1 Step 2
Press Messages. Follow the voice prompts.
Cisco IP Phone 8800 Series User Guide 1
Voicemail Check for Voice Messages
Check for Voice Messages Procedure Check for voice messages in any of these ways: • Look for a solid red light on your handset. You can set up the visual message waiting lamp using the Self Care Portal. • Look for a colored box beside the line button. The colored background indicates that there are new voice messages and the number of missed calls and voice mail messages displays in the box. On the Cisco IP Phone 8811, the box is gray. When you select a line with a Message icon, the Login screen displays on the phone screen. Note If you had selected Yes in the Remember me screen when you last logged in, the messages list is displayed. Note
If there are more than 99 new voice messages, the message count is replaced by a plus (+) sign. If call forwarding is set up on a line that has new voice messages, the Call Forward icon Message icon on the line label. Note
replaces the
On the Cisco IP Phone 8811, the Call Forward icon is gray.
• Listen for a stutter tone (if available) from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line that has new voice messages. You can set up audible message waiting tones using the Self Care Portal.
Listen to Voice Messages After you listen to your new voice messages, the message indicators are updated on the phone screen. If there are no new voice messages, the Message icon is removed from the line label, and the Voicemail icon is removed from the right side of the phone screen.
Procedure Step 1
To listen to voice messages, do one of the following: • Press Messages . The Login screen displays. Note If you selected Yes in the Remember me screen when you last logged in, the messages list displays. • Select a line with colored box beside it. The box indicates the number of messages waiting.
Cisco IP Phone 8800 Series User Guide 2
Voicemail Visual Voicemail
The Cisco IP Phone 8881 displays a gray box. • Press the line button and then Voicemail Step 2
.
Follow the prompts to listen to your voice message.
Visual Voicemail Visual Voicemail is an alternative to audio voicemail. You use the screen on your phone to work with your messages, rather than respond to audio prompts. You can view a list of your messages and play your messages. You can also compose, reply to, forward, and delete messages. For more information, see Quick Start Guide for Visual Voicemail at http://www.cisco.com/c/en/us/support/ unified-communications/unity-connection/products-user-guide-list.html.
Cisco IP Phone 8800 Series User Guide 3
Voicemail Visual Voicemail
Cisco IP Phone 8800 Series User Guide 4
