Transcript
CISCO UNITY VOICE MAIL QUICK REFERENCE USER GUIDE First Time Enrollment a.
Enter default password: 12345
b.
Record your first and last name only.
c.
Record your standard greeting.
d.
Set your new password.
Logging Into Voice Mail: If your voice mailbox extension and telephone extension number are the same: a.
From your phone, press the messages button.
b.
Enter your password, followed by #
If your voice mailbox extension number is not the same as the telephone extension you are using to check voice mail: a.
Press the messages button or dial 2999.
b.
If you are prompted for a password, press:
c.
When prompted for your ID, enter your voice mail ext., followed by #
d.
Enter your password, followed by #
Checking voice mail from outside the office: Dial your direct number: (559) 934-2999 a.
When voice mail answers, press or
b.
When prompted for your ID, enter your voice mail extension, followed by #
c.
Enter your password, followed by #
Once you have signed into voicemail you will hear the following four prompts. If there are no new messages, the prompts will begin with “To send a message, press 2.” At anytime you may press ‘0’ for Help. 1
New Messages:
2
Send A Message:
0 3
Old Messages:
4
Setup Options:
Playing New
1
While listening to New or Old Msgs.:
or Old Messages
= HELP
3
:
After listening to New or Old Messages:
1
Restart Message
1
Replay Message
2
Save
2
Save
3
Delete
3
Delete
4
Slow Down
4
Reply
5
Volume Up/Down
5
Forward
6
Speed Up
6
Save as New
7
Rewind
7
Rewind
78
Pause/Continue
9
Date & Time Stamp
9
Fast. Forward
Exit
Exit
70
Help
70
Help
#
Skip to next message
#
Skip to end of message
&
Send A Message
2
Address to message recipient(s) or private list(s).
# # - switch between addressing by extension number or name.
Press # to Record message.
Options after recording:
Send Message or
#
3
1
to cancel.
1
2
3
More
Change
Add
Hear all
Remove
Options
Recipients
Name
Names
Names
2
1
Review
2
Listen
3
Save
Re-record
4 Add
Recording
3
1
Special
3
2
Urgent
Return
Delivery
Private
Receipt
4 Future Delivery
4 Review Message
Setup Options 1 Greetings
2
4
1
2
3
4
Re-record
*Switch
Edit Other
Hear
Greeting
Greeting
Greetings
All Greetings
1
3
4
Message
Message
Full/Brief
*Private
Settings
Notifications
Menus
Lists
3 Personal Settings
1 Password
2
3
Re-record
Directory
Name
Listing
*Switch between your Standard & Alternate gree ng
*20 lists/user refer to back page of this user guide for setup instruc ons. If your list contains more than 25 mem‐ bers, please contact the IT Dept.
Transferring a caller directly to a Voice Mailbox:
a.
With the caller on line, press the Trnsfer soft key.
b.
Press + extension/voice mailbox number.
c.
Press Trnsfer soft key.
Directly calling a Voice Mailbox: a.
Press + extension/voice mailbox number.
b.
Record message.
Creating Private Lists Via the Phone:
a.
Login to voice mail
b.
Press 4 for Setup Options.
c.
Press 2 for Message Settings.
d.
Press 4 for Private Lists.
e.
Press 2 Change Private List Name.
f.
Choose a Private List from 1 – 20.
g.
Press # # to toggle between extension number / spelled name.
h.
Add list member’s extension number followed by #
i.
When you are finished adding list members, press
j.
Press 4 to record list name
k.
Record list name (i.e. Accounting) and press # to save
l.
Press to exit
Cisco IP Phone 8961 QUICK START
BASIC PHONE FEATURES 1. Basic User Information: 1. Placing a call:
Lift handset, dial number, or Press New Call softkey, dial number (engages speaker phone) Press an unlight session button on the right side
2. Ending a Call:
Replace handset, or Press End Call softkey
3. Answering a Call:
Lift handset, or Press Answer softkey (engages speaker phone), or Press Speaker button
4. Mute a Call:
Press the Mute button to toggle Mute on and off
5. Redial Feature:
Press the Redial softkey
2. Placing a Call On Hold/Resuming the Call:
Press the Hold button. To resume the call, press, the Resume softkey
3. Transferring a Call:
With connected call, press the Transfer button Dial number to which you are transferring Listen for ringing or announce caller Press Transfer button again or the Transfer softkey to complete transfer To Transfer to VM press *Extension
4. Alternatives to Answering: 1. Divert:
Press Divert softkey in order to send caller to voicemail During a call, press the Divert softkey to send caller to VM
ADVANCED PHONE FEATURES 5. Call Waiting: (If you get a second call while the first call is active)
To connect the second call and put the first call on hold automatically, press the Answer softkey, or Touch the incoming call, or Press the flashing amber sessions button
6. Call Forward Feature: (Forward incoming calls to alternate phone number)
Press the Forward All softkey Dial forwarding number or press the Messages button (to forward to voicemail) To cancel, press Forward Off softkey
7. Call Park Feature:
With call connected, press More softkey Press Park softkey Remember the assigned call park “slot number” To retrieve parked call: Dial “slot number” on any Cisco IP Phone 8. Conference Calling: 1. Conference (Join Multiple callers together, maximum participants - 8 ) To initiate a conference call: Begin with caller (A) on line Press Conference button and dial caller (B) extension Press the Conference button to add caller (B) to the session Repeat above steps until desired or maximum amount of participants are included in conference call 2. View and Remove Conference Participants While conference is in process, press the Show Details softkey To remove participant, highlight a name and press the Remove softkey
ADDITIONAL FEATURES 9. Call History:
Press the Applications button and select Call History The last 150 calls display Missed calls, Placed calls, Received calls To dial, double-tap a call, or scroll to a call and press the Select button in the Navigation pad. When pushing the New Call softkey, a history will appear.
10. Directories
Press the Corporate Directory button and select a directory Enter search criteria and press Submit. To dial, double-tap a listing or scroll to the number and press the dial softkey. To edit a number selected from a directory, press the Edit Dial softkey and use the << and >> softkeys to delete/add numbers, then press the Dial softkey.
11. Multiple Lines
Make sure you select the correct line on the left for the action desired.
Ringer Volume: Press the volume button up or down. All the way to the left silences the ring. Change ringtone per line: Select Applications > Preferences > Ringtone, then select a line and press Edit. Select a ringtone and press Play, then press Set. Back Button: Press to back out of applications and menus.
12. Tips
13. Video Camera (Only applies to Cisco 9971 model phones)
If enabled, the camera streams video automatically during calls. If disabled, video for each call is automatically muted, however, your phone still receives video.
Cisco IP Phone 694X Quick Reference Guide Call Manager Version 8.X Message Wai ng LCD Screen
Line Bu ons
Line Bu ons
So Keys
Conference
Applica ons Voicemail Directories
Hold Transfer Naviga on
Volume Handset
Mute
Speakerphone
Basic Phone Features 1.
Basic User Information: A. Placing a call: Lift handset, dial number, or Press NewCall softkey, dial number (engages speaker phone),or Press NewCall softkey, dial number, lift handset, or Press Speaker button, dial number B. Ending a Call:
Replace handset, or Press EndCall softkey, or Press Speaker button (if on speaker phone) C. Answering a Call:
Lift handset, or Press Answer softkey (engages speaker phone), or Press Speaker button D. Redial Feature:
Lift handset and press the Redial softkey E. Call Back Feature:
While listening to ringing or busy tone, press CallBack softkey When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call: Press the Hold softkey Press the Resume softkey
3. Transferring a Call:
With connected call, press Trnsfer softkey Dial number to which you are transferring, or Press *extension/voice mailbox number to transfer to voicemail Listen for ringing or announce caller Press Trnsfer softkey again to complete transfer In order to retrieve caller during the transfer process, press the EndCall softkey, then press the Resume softkey to connect with original caller
4. Alternatives to Answering: 1. iDivert:
Press iDivert softkey in order to send caller to voicemail
2. Do Not Disturb:
Press the “Do Not Disturb soft key to activate Press the “Do Not Disturb” soft key to cancel
Advanced Phone Features 5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
Press the CfwdAll softkey Dial forwarding number, or press the Messages button to have all calls forwarded to voicemail To cancel, press CfwdAll softkey again
6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
With call connected, press More softkey Press Park softkey Remember the assigned call park “slot number” To retrieve parked call: Dial slot number on any Cisco IP Phone
7. Conference Calling: A. Conference (Join Multiple callers together, maximum participants - 8 )
To initiate a conference call: Begin with caller (A) on line Then press More softkey Then press Confrn softkey Caller (A) is now on hold while you dial other participants to join Connect with caller (B) by dialing number, press More softkey, then Confrn sotkey Now you are conferenced with callers (A) and (B) Repeat above steps until desired or maximum amount of participants are included in conference call
B. Meet-Me Conference (Participants dial in to join conference) Internal Meet-Me Numbers:
Maximum Amount of Participants: 8
To Initiate /Chair a Meet-Me conference, press More softkey Then press MeetMe softkey Dial Meet-Me number, now other callers can join To Join a Meet-Me conference, dial Meet-Me number
C. Conference List (View and Remove conference participants)
Note: Cannot use Conference List with Meet -Me While conference is in process, press More softkey Then press Conflist softkey, all participants will be listed To remove participant, press Remove softkey – only conference call originator can remove participants (not on Meet-Me) Press Update softkey to update list of participants
Button Features 8. Line 1 and Line 2 Buttons:
Line 1 Selects the Primary phone line Line 2 may provide access to: Secondary phone line Speed-dial numbers
9. Message Button: Log into Voicemail 10. Directory Button: Access Directories A. Company Directory:
Press the Directories button Select Corporate Directory using Navigation button Using dial pad, enter search criteria, then press Search Press Dial in order to call desired party
B. Missed, Received and Placed Call Log:
Press the Directories button Select Missed Calls, Received Calls or Placed Calls Navigate call using Navigation button Press Dial softkey in order to dial highlighted number
C. Edit Dial: (Edit a number selected from a Directory or Call Log)
Press EditDial softkey Use the << and >> softkeys to delete/add numbers Press Dial softkey
11. Applications Button: Pre Programmed by your Systems Administrator 12. Setting Button: Set User Preferences 13. Volume: Adjust volume up and down, press Save softkey to save changes
14. Headset Button: Press to enable headset feature 15. Mute Button: Press to enable mute feature 16. Speaker Button: Press to enable speaker phone feature
Cisco IP Phone 692X Quick Reference Guide Call Manager Version 8.X
Volume Naviga on
Mute
Lines 1 & 2 Headset Speakerphone
Message wai ng
LCD Screen So Keys Applica ons
Conference
Voicemail
Hold
Directories
Transfer
Basic Phone Features 1.
Basic User Information: A. Placing a call: Lift handset, dial number, or Press NewCall softkey, dial number (engages speaker phone),or Press NewCall softkey, dial number, lift handset, or Press Speaker button, dial number B. Ending a Call:
Replace handset, or Press EndCall softkey, or Press Speaker button (if on speaker phone) C. Answering a Call:
Lift handset, or Press Answer softkey (engages speaker phone), or Press Speaker button D. Redial Feature:
Lift handset and press the Redial softkey E. Call Back Feature:
While listening to ringing or busy tone, press CallBack softkey When person becomes available, you will receive notification
2. Placing a Call On Hold/Resuming the Call:
Press the Hold softkey Press the Resume softkey
3. Transferring a Call:
With connected call, press Trnsfer softkey Dial number to which you are transferring, or Press *extension/voice mailbox number to transfer to voicemail Listen for ringing or announce caller Press Trnsfer softkey again to complete transfer In order to retrieve caller during the transfer process, press the EndCall softkey, then press the Resume softkey to connect with original caller
4. Alternatives to Answering: 1. iDivert: Press iDivert softkey in order to send caller to voicemail 2. Do Not Disturb:
Press the “Do Not Disturb soft key to activate Press the “Do Not Disturb” soft key to cancel
Advanced Phone Features 5. Call Forward Feature: (Forward incoming phone calls to alternate phone number)
Press the CfwdAll softkey Dial forwarding number, or press the Messages button to have all calls forwarded to voicemail To cancel, press CfwdAll softkey again
6. Call Park Feature: (Held call that can be retrieved from any Cisco IP Phone)
With call connected, press More softkey Press Park softkey Remember the assigned call park “slot number” To retrieve parked call: Dial slot number on any Cisco IP Phone
7. Conference Calling: A. Conference (Join Multiple callers together, maximum participants - 8 ) To initiate a conference call: Begin with caller (A) on line Then press More softkey Then press Confrn softkey Caller (A) is now on hold while you dial other participants to join Connect with caller (B) by dialing number, press More softkey, then Confrn sotkey Now you are conferenced with callers (A) and (B) Repeat above steps until desired or maximum amount of participants are included in conference call B. Meet-Me Conference (Participants dial in to join conference)
Internal Meet-Me Numbers:
Maximum Amount of Participants: 8
To Initiate /Chair a Meet-Me conference, press More softkey Then press MeetMe softkey Dial Meet-Me number, now other callers can join To Join a Meet-Me conference, dial Meet-Me number
C. Conference List (View and Remove conference participants)
Note: Cannot use Conference List with Meet -Me While conference is in process, press More softkey Then press Conflist softkey, all participants will be listed To remove participant, press Remove softkey – only conference call originator can remove participants (not on Meet-Me) Press Update softkey to update list of participants
Button Features 8. Line 1 and Line 2 Buttons:
Line 1 Selects the Primary phone line Line 2 may provide access to: Secondary phone line Speed-dial numbers
9. Message Button: Log into Voicemail 10. Directory Button: Access Directories A. Company Directory:
Press the Directories button Select Corporate Directory using Navigation button Using dial pad, enter search criteria, then press Search Press Dial in order to call desired party
B. Missed, Received and Placed Call Log:
Press the Directories button Select Missed Calls, Received Calls or Placed Calls Navigate call using Navigation button Press Dial softkey in order to dial highlighted number
C. Edit Dial: (Edit a number selected from a Directory or Call Log)
Press EditDial softkey Use the << and >> softkeys to delete/add numbers Press Dial softkey
11. Applications Button: Pre Programmed by your Systems Administrator 12. Setting Button: Set User Preferences 13. Volume: Adjust volume up and down, press Save softkey to save changes
14. Headset Button: Press to enable headset feature 15. Mute Button: Press to enable mute feature 16. Speaker Button: Press to enable speaker phone feature
