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VoIP User Manual – Hosted PBX Version 3.1 | 17th June 2016
You can watch our ‘How to’ videos about your VoIP phones on www.centrecom.ie/howto
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Get To Know Your Phone Grandstream GXP2130
Centrecom | 66 Camden Street Lower | Dublin 2 | Ireland Support Tel 1890 882 450 | www.centrecom.ie |
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Making Calls There are four ways to complete a call: 1. DIAL: To make a phone call. ● Take Handset/SPEAKER/Headset off-hook or press an available LINE key (activates speakerphone) ● The line will have a dial tone and the primary line (LINE1) LED is red. If you wish, select another LINE key (alternative SIP account). ● Enter the phone number ● Press the SEND key 2. REDIAL: To redial the last dialled phone number. When redialling the phone will use the same SIP account at was used for the last call. Thus, when the third SIP account was made for the last call/call attempt, the phone will use the third account to redial. ● Take Handset/SPEAKER/Headset off-hook or Press an available LINE key (activates speakerphone); the corresponding LED will be red. ● Press the SEND button 3. USING THE CALL HISTORY: To call a phone number in the phone’s history When using the call history, the phone will use the same SIP account as was used for the last call/call attempt. Thus, when returning a call made to the third SIP account, the phone will use the third SIP account return the call. ● ● ● ● ●
Press the MENU button (middle of Navigation Keys) to bring up the Main Menu. Select Call History and then “Received Calls”, “Missed Calls” or “Dialled Calls” depending on your needs Select phone number using the arrow keys Press OK to select Press OK again to dial
4. USING THE PHONEBOOK: Calling a phone in from the phone’s phonebook. Each entry in the phonebook can be attached to an individual SIP account. The phone will use that SIP account to make the phone call. ● Go to the phonebook by: i. Pressing the phonebook button (bottom, left-hand side of phone), or ii. Pressing the DOWN arrow key, or iii. Pressing the menu button and Selecting “Phone book” and Press MENU ● Select the phone number by using the arrow keys Centrecom | 66 Camden Street Lower | Dublin 2 | Ireland Support Tel 1890 882 450 | www.centrecom.ie |
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Press OK so select Press OK again to dial.
NOTE: Dial tone and dialled number display occurs after the handset is off-hook and the line key is selected. The phone waits 4 seconds (by default; No key Entry Timeout) before sending and initiating the call. Press the “SEND” or “#” button to override the 4-second delay
Answering Calls Receiving Calls 1.
Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER or by pressing the corresponding account LINE button
2.
Incoming multiple calls: When another call comes in while having an active call, the phone will produce a Call Waiting tone (stutter tone). Next available lines will flash red (as described in section 4.3.2). Answer the incoming call by pressing its corresponding LINE button. The current active call will be put on hold
3.
Paging/Intercom Enabled: Phone beeps once and automatically establishes the call via SPEAKER. (PBX (or Server) must also supports this feature)
Phone Functions during Calls Call Waiting/ Call Hold 1. 2. 3.
Hold: Place a call on ‘hold’ by pressing the “HOLD” button Resume: Resume call by pressing the corresponding blinking LINE. Multiple Calls: Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE to place or receive another call Call Waiting tone (stutter tone) audible when line is in use
Mute/Delete 1. 2.
Press the MUTE button to enable/disable muting the microphone The “Line Status Indicator” will show “LINEx: SPEAKING” or “LINEx: MUTE” to indicate whether the microphone is muted
NOTE: Pressing MUTE button for an incoming call will reject the call. MUTE button also functions as delete key when user wishes to delete the last entered digit.
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Call Transfer GXP supports both Blind and Attended (or supervised) transfer: 1.
Blind Call Transfer a. Make or Receive a call b. Press Transfer button on the phone control panel. c. Dial the number and press the “SEND” button to complete transfer of active call
2.
Attended (or Supervised) TRANSFER: a. Make or Receive a call b. Press HOLD to hold the call c. Make another call via the“LINEx” button d. Once the call is established, press “TRANSFER (or TRNF)” key to transfer the call, select the line that you are transferring (e.g. Line 1) and hang up.
3-Way Conferencing GXP can host conference calls and supports up to 5-way conference calling. 1.
Initiate a Conference Call: Establish a connection with two or more parties Press CONF button Choose the desired line to join the conference by pressing the corresponding LINE button Repeat step 2 and 3 for all parties that you want to join the conference
2.
Cancel Conference: Cancelling establishing conference call If after pressing the “CONF” button, a user decides not to conference CONF again or the original LINE button This will resume two-way conversation
3.
End Conference: Press HOLD to end the conference call and put all parties on hold; To speak with an individual party, select the corresponding blinking LINE
anyone, press
NOTE: The party that starts the conference call has to remain in the conference for its entire duration, you can put the party on mute but it must remain in the conversation.
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Voice Messages Each extension could have a separate voicemail and the password (check documentation for the password and username) which can be changed by the user after the first logon. To access and setup your voicemail: 1. 2. 3. 4.
Take Handset/SPEAKER/Headset off-hook a. or press an available LINE key (activates speakerphone) b. or press the NEW CALL soft-key Press the MAILBOX key (envelop) n Follow the instructions from the Voicemail messaging system. If requested the password is your extension number or it can be obtained into the network documentation
Alternatively, all the voicemails will be sent by e-mail as per e-mail registered in the network documentation.
Feature codes For the complete list of features and codes to use with your Centrecom VoIP Cloud PBX, please refer to the PBX feature codes page, customised for your company.
Discovering the IP address of the phone This procedure might be asked by centrecom’s engineers to detect or correct any problem related to a particular extension. This procedure should be executed on the extension who presents the problem. 1. 2. 3. 4. 5.
Using the navigation keys press the middle (round) button Press arrow right to navigate to Status option. With status highlighted press middle (round) button again to enter On the second page highlight Network Status option and press middle (round) button again. Take note of the IPv4 line and inform to centrecom representative.
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