Transcript
System Features Account Code Entry · Forced-Verified · Forced-Not Verified · Voluntary Account Code Key Account Code Key One Touch Administrator Program Key All Call Voice Page Attention Tone Audio Message with Alarm (Timer) Reminder Authorization Codes · Forced · Voluntary Auto Answer on CO Auto Attendant Automatic Call Distribution (ACD) Automatic Hold Background Music Branch Group Call Activity Display Call Center · Agent Busy/Manual Wrap Up Key · Agent PIN (ID) Numbers · Agent Login & Logout · Automatic Logout · Automatic Wrap-Up Timer · Priority Call Queuing · Embedded Reporting Package Agent Statistics Call Statistics Group Supervisors Printed Reports · OfficeServ DataView UCD Statistics UCD Monitoring Wall-Style Display Windows Call Costing Caller Identification (CID)
Call Pickup · Directed · Groups · Established Call Recording Call Waiting / Camp-On Caller Emergency Service ID (CESID) Centrex / PBX Use Chain Dialing Chain Forward Class of Service Common Bell Control Computer Telephony Integration (CTI) · OfficeServ Link · OfficeServ DataView · OfficeServ EasySet · OfficeServ Call · OfficeServ Operator · OfficeServ Softphone Conference · Add On (5 party) · Unsupervised · Split Conference Group Customer Set Relocation Data Security Database Printout Daylight Savings Time-Auto Dialed Number Identification Service (DNIS) Direct In Lines Direct Inward Dialing (DID) T1 · Day/Night Routing · Busy or Camp-On Option · MOH Source · DID Call Limits Direct Inward System Access (DISA) Direct Trunk Selection Directory Names
Message Waiting Key Microphone On / Off per Station Mobility Solution Multiple Language Support Music On Hold-Flexible Music On Hold-Source Networking · QSig over IP · QSig over PRI Off Premises Extensions OfficeServ Wireless Operator Group Overflow · Operator · Station Group Override Codes Paging · Internal Zones (5) · External Zone (4) · All External · Page All Park Orbits Prime Line Selection Priority Call Queuing Private Lines Programmable Line Privacy Programmable Timers Recalls Recall to Operator Redial Review Remote Programming-PC Ring Modes · Time Based Routing-Plans · Automatic/Manual · Holiday Schedule · Temporary Override Ring Over Page Secretary Pooling Single Line Connections Speed Dial Numbers · Station List · System List Speed Dial by Directory
· Automatic Number Identification (ANI) · Caller ID · Calling Line Identification Caller ID Features · Name/Number Display · Next Call · Save Caller ID Number · Store Caller ID Number · Inquire Park / Hold · Caller ID Review List · Investigate · Abandon Call List · Caller ID on SMDR · Number to Name Translation · Caller ID to PSTN · Caller ID to Analog Port Call Forwarding · All Calls · Busy · No Answer · Busy/No Answer · Forward DND · Follow Me · External · To Voice Mail · Preset Destination · Preset Forward Busy Call Hold · Exclusive · System · Remote Call Park and Page
DISA Security Distinctive Ringing Door Lock Release (Programmable) Door Phones E & M Tie Lines (T1) Executive Barge-In (Override) · With Warning Tone · Without Warning Ton · Trunk Monitor or Service Observing External Music Interfaces External Page Interfaces Flash Key Operation Flexible Numbering Ground Start Trunks (T1) Group Busy Setting Hot Line In Group/Out of Group Incoming Call Distribution Incoming/Outgoing Service Individual Line Control IP Keysets ISDN Service · Primary Rate Interface LAN Interface Least Cost Routing Live System Programming · From Any Digital Keyset · With a Personal Computer Meet Me Page and Answer Memory Protection Message Waiting Indications
Station Hunt Groups · Distributed · Sequential · Unconditional Station Message Detail Recording Station Pair System Alarms System Maintenance Alarms System Directory Tenant Services (2) Toll Restriction · By Day or Night · By Line or Station · Eight Dialing Class · Special Code Table Toll Restriction Override Tone or Pulse Dialing Transfer · Screened / Unscreened · Voice Mail Transfer Key · With Camp-On Trunk Groups Uniform Call Distribution (UCD) Universal Answer Virtual Extensions Voice Mail · Inband Signalling · Integrated (In-Skin) Voice over IP (VoIP) Walking Class of Service Wireless LAN
Special Features ISDN : The Samsung OfficeServ allows connection to digital telephone lines (i.e. ISDN-Integrated Services Digital Network) offering a number of benefits to your business. Application : ISDN is the most cost-effective way of connecting your telephone system to the outside world. The Samsung
range supports both Basic Rate and Primary Rate ISDN, allowing you to reap the functionality and cost benefits that ISDN delivers. Enhanced quality - immediate, high-quality connections give you better customer communications Direct Dial In (DDI) - allowing your callers to dial direct to extensions without going via reception, saving valuable time! Future-proof technology Video and data networking - the high speed capacity of ISDN connections enables efficient video conferencing and cost-effective inter-office data transfer, ideal for e-mail and Internet access. Reduced Call Costs ISDN internal extensions provide the flexibility you need to connect multiple ISDN terminals and consolidate your ISDN data and voice service needs without losing your Indial advantages. For businesses with data networks the S-Bus adds flexibility and security by providing a back up to existing networks plus a dial up capability from remote sites. Indial : With Direct Indial, every extension or department can be allocated a unique telephone number for callers to bypass reception and dial direct. Application : With Direct Indial, every extension or department can be allocated a unique telephone number for callers to bypass reception and dial direct. Indial numbers can be set up to ring at different destinations for day or night service. And because Direct Indial tracks and records the source of incoming calls, your company can monitor the effectiveness of your advertising by using different numbers in your print or television commercials for example. Samsung have developed the Indial facility beyond the basics found on other systems to add further power to this convenient and popular feature. Automated Attendant: The auto attendant can answer multiple calls simultaneously, prompting external callers to enter their choice of destination for direct connection, without the need for a receptionist. Application : Does your receptionist get overloaded, do your staffs complain that they are not getting their messages or the messages are inaccurate? Do you have a target regarding how many rings you will allow your customers to wait before they are answered, but are not sure whether you are achieving target? Does your staff 'on the road' also tie up your reception? These are common issues with most small to medium businesses. Now you
don't have to worry. Multiple Call Handling Multiple Greetings Delayed Answer Automatic Night Mode Remote Greeting Change The Samsung OfficeServ auto attendant feature can answer multiple calls simultaneously, providing different greetings for different departments. External callers are prompted by the auto attendant to enter their choice of destination for direct connection to the correct person, without the need for a receptionist to handle the call. If no extension number is dialled within a specified time, the call is automatically connected to a receptionist, or another specified extension. This is an ideal solution for busy or out-of-hours periods. Automatic Call Distribution : ACD is an advanced feature which provides sophisticated management of incoming calls, ideal for departments which operate as a call centre, ie sales/order taking, accounts, help desk. Application : The Samsung Automatic Call Distribution (ACD) feature provides small and medium size businesses additional powerful and flexible call handling options previously only available on larger and more expensive systems. ACD is especially useful where you have a large number of incoming calls that need to be managed. ACD is an advanced feature, which provides sophisticated call handling to optimise caller service. This functionality is ideal for those departments, which operate as a call centre - such as accounts department, sales desk or response centre. Calls can be distributed intelligently - using first in first out (FIFO) rules - to the first available agent within the group. This can be minimise the length of time before a call is answered and ensure you keep an even flow of call traffic to all members of a group. If no extensions are free, the call can be held in queue, while automated messages reassure them of prompt attention as soon as the next call handler becomes available. Samsung systems can support up to 20 groups - each with a maximum of 48 agents, allowing calls to be recorded when necessary and giving agents time to complete administration before accepting the next call. The OfficeServ can also provide incoming call statistics for a group or extension via the LCD of a display handset, giving supervisors a simple snap-shot of call traffic and activity to evaluate the performance of groups and agents for example: Calls in queue Waiting time Agent Status
Average queuing time Total incoming calls received Least Cost Routing : LCR automatically selects the appropriate outside line, or selects from different carrier networks for local, long distance, fixed to mobile and international calls. Application : The Samsung Least Cost Routing feature provides your business with an automatic mechanism for saving money on your communication costs. LCR automatically selects the appropriate outside line for the number dialled by any of your staff members. The comprehensive Samsung least cost routing functionality can choose from up to sixteen different call providers to ensure the cheapest route is chosen for each call your staff make. You do not have to 'sign your telephone lines over' to one network provider but get to choose the best rates for each number dialled. You can have a different carrier for local, long distance and international calls and as your staff cannot override these selections, the right carrier is always chosen and call savings are guaranteed. Automatic savings on communication costs Automatically select the best carrier Powerful and flexible Digit analysis up to 10 digits Time of day / day of week call routing Number modification LCR Class of Service Call Management : Advanced Call Management software that easily integrates with all Samsung telephone systems, providing historical and real time reporting of call information. Application : Samsung Call Management software is advanced call management software that easily integrates with all Samsung systems, providing historical and real-time reporting of call information. Through detailed management reports, group and extension activity can be analysed to provide a thorough evaluation of call traffic, ensuring that you make the most of your communications resources throughout the day. Now the Samsung Call Management solution adds more power to the Samsung systems - with point and click simplicity! The Samsung Call Management software has been designed to enhance the already
powerful feature set of the Samsung system. Optimise your staff's telephone time Determine your best service provider Allocate costs by division Eliminate fraudulent usage Monitor and optimise your network Understand how you are servicing your customers Hospitality industry functionality Analyse your customer service performance Voice Mail : The Samsung range of integrated voicemail solutions provides advanced call processing solutions that are simple to use and puts the user in control. In today's competitive market place, it is imperative that you make a professional first impression. Every incoming call to your business should be answered quickly and efficiently, whether or not there is a member of staff available. That's why Samsung brings you a range of powerful call processing solutions to help make your organisation more efficient, improve customer service and save money. The Samsung range of voicemail solutions provides advanced call processing features such as voicemail, auto attendant, fax messaging and unified messaging to make your business more efficient. Samsung voicemail is simple to use and puts the user in control. At the touch of a button each user can, for example, record their own personal greeting; screen calls choosing to answer them; record and send messages to a group; and record personal reminders or even conversations. Samsung voicemail also brings you the benefits of fax messaging - a powerful tool that allows you to store faxed documents for you to access when required, and even direct them anywhere in the world. Wireless Mobility : Samsung wireless mobility solutions takes office telephony into new areas, giving your staff complete freedom to move around the office, while still being able to take and make calls. Application : The internet is transforming the way we all operate, opening up a whole world of information and opportunities. The OfficeServ is at the forefront of this communications revolution, creating more effective applications with converged Internet Protocol (IP) technologies and reducing the ongoing costs of call traffic between linked sites. Voice over IP (VoIP) vastly reduces communication costs by encoding your telephone and fax calls into Internet Protocol then routing them in the same way that data is sent - utilising spare bandwidth on existing
data links or low cost business grade DSL services. However, OfficeServ IP solutions can offer much more than purely cost benefits. Using IP protocols including H.323, G711 and SIP, the OfficeServ builds applications that share and can utilise the full functionality offered by the system whether it is an individual handset or an entity separate office, creating one central solution that reaches every user. With the ability to easily connect individual and groups to the OfficeServ through any data connection in any location OfficeServ makes home, branch and multi-site working a simple reality. Samsung, a leading developer of VoIP technology has developed this feature using open international standards that ensure DCS Gateway VoIP is compatible with equipment located at other sites. The Samsung SMG (Samsung Media Gateway) products are ideal for those companies that are looking to explore the benefits of VoIP without upgrading their existing legacy systems. Computer Telephony Integration : CTI provides you with a link between two previously separate systems, your telephone system and your PC. Application : Voice and Data communications have never been more important to your business. The barriers between telephony and IT are being consultancy eroded and Samgsung’s range of telephony solutions are designed to maximize the benefits of Computer Telephony Integration (CTI). Ip Telephony : Use OfficeServ's converged IP telephony functionality to reduce your telephone call costs and connect home workers or branch offices no matter where they are located. Application : The internet is transforming the way we all operate, opening up a whole world of information and opportunities. The OfficeServ is at the forefront of this communications revolution, creating more effective applications with converged Internet Protocol (IP) technologies and reducing the ongoing costs of call traffic between linked sites. Voice over IP (VoIP) vastly reduces communication costs by encoding your telephone and fax calls into Internet Protocol then routing them in the same way that data is sent - utilising spare bandwidth on existing data links or low cost business grade DSL services. However, OfficeServ IP solutions can offer much more than purely cost benefits. Using IP protocols including H.323, G711 and SIP, the OfficeServ builds applications that share and can utilise the full functionality offered by the system whether it is an individual handset or an entity separate office, creating one central solution that reaches every user. With the ability to easily connect individual and groups to the OfficeServ through any data connection in any
location OfficeServ makes home, branch and multi-site working a simple reality. Samsung, a leading developer of VoIP technology has developed this feature using open international standards that ensure DCS Gateway VoIP is compatible with equipment located at other sites. The Samsung SMG (Samsung Media Gateway) products are ideal for those companies that are looking to explore the benefits of VoIP without upgrading their existing legacy systems. Multi-Site Networking : If your organization has more than one branch, Samsung offers you access to a range of powerful options to significantly cut costs and improve customer service. Application : For Multi-site environments, the OfficeServ uses Samsung Proprietary IP Networking which enables up to 50 OfficeServ systems to be networked across multiple locations over data connections (WAN) to create a high level of feature transparency. Using multi-site networking, incoming calls can be routed between sites, for example a branch network across a region or territory. This enhances the customer service provided to incoming callers, with their calls being forwarded seamlessly to the nearest office and managed appropriately on the CLI and DDI information. Samsung networking also allows all users to benefit from the cost effective sharing of selected features across the network. They can access centralised functionality - from simple call forwarding and transfers to advanced features such as centralised operator services, voice mail, automated attendant and ACD across connected sites. Hospilatilty : Responsive, personalised customer service is particularly important in the hospitality industry and therefore Samsung has a range of hospitality applications. Application : Available in a range of configurations, Samsung hospitality solutions combine sophisticated front of house management functions with a comprehensive range of 5 star guest services - ideal for all hospitality environments such as hotels, hospitals, nursing homes and halls of residence. By offering an enhanced front desk management system - including automatic generation of consolidated guest accounts, multiple room tariffs, automatic credit control, on-line room status, customised bill invoicing and access to valuable marketing information from your own customer database. Samsung Hospitality solutions keep you in control and maximise the operating efficiency of your establishment. Specification Dimension PSTN Analogue Lines (max)
224MM(H) X 440MM(W) X 410MM(D) 160
ISDN Basic Rate Digital Lines (equiv. channels) ISDN Primary Rate Digital Lines (equiv. channels) Total Extensions Digital Stations IP Stations +WIP Analogue Stations Data Extensions (ISDN 128kbits) Music Sources Internal External WIP Base Stations (SMT - R2000) WIP Handsets CTI Network TAPI Digital Voicemail Direct Indial Numbers Calling Line Identification (CLI) PSTN / ISDN Trunk Groups Stations Groups ACD Groups Pick up Groups Account Codes Authorisation Codes CLIP Numbers (translation table) CLIP Review Blocks Auto Attendant Channels Least Cost Routing Total Speed Dial Locations System speed dialling Station speed dialling (max per station) External Page Zones Internal Page Zones SIO Ports Remote Programming / Support LAN Ports Virtual Extensions SLT Digital S.I.P. Extensions Standard Trunks
80 (160) 8 (240) 480 480 480 480 24 1 2 80 128 Yes Yes Yes 999 Yes 90 80 40 99 999 500 2000 2500 12 Yes 2500 950 50 4 5 0+LAN Yes 1 96 96 128 128
Expansion Cards Expansion Cards 8 TRK CARD 8 DLI CARD 16 DLI CARD 8 COMBO 8 SLI CARD 16 SLI CARD PRI 2 PRI 4 BRI CARD (ISDN) UNI Card 4 TRK CARD 4 DLI CARD 4 SLI CARD 2 BRI CARD (ISDN)
Application To connect 8 Analog Trunk Lines To connect 8 Digital Extensions To connect 16 Digital Extensions To connect 8 Digital Extensions & 8 Analog Extensions To connect 8 Analog Extensions To connect 16 Analog Extensions To connect PRI Trunk Line (30 Channels) To connect 2 PRI Trunk Line (60 Channels) To connect Video Conferencing Equipments To connect any 3 of the following To connect 4 analog trunk lines To connect 4 digital extensions To connect 4 analog extensions To connect video conferencing equipments
Expansion cards (Data)
Application
WAN LAN 16
Wide area network card 16 Port local area network card
Optional Cards Optional cards MISC CALLER ID CARD SVMi20 – 4 Port SVMi20 - 4P Daughter Card MGI - 16
Application 2 External music sources, external paging output, 1 loud bell relay audio output
Restrictions/ Specifications
Caller id card for analog extensions and trunk Advanced voice mail with 4 ports (exp to 20 170 Hrs recording time & 5 unified ports) messaging license for 5 e mail id's 4 Port daughter card for svmi20 16 Channel voip card
4 Nos of 4 port daughter card can be connected - (default - 0 ports)
MGI - 4P Daughter 4 Port daughter card for 16 port mgi card Card MGI - 64 64 Channel voip card Optional Licenses Optional Licenses CTI
Application Computer telephony integration with outlook integration
Hardware Requirement / License Restriction None
None / upto 25 agent - every additional agent will be charged CTI open TSP To integrate with your CRM software None Soft phone Receive your calls on your lap top over IP MGI Card / per license per installation Voice mail unified To receive your voice mail on your E mail SVMi 8 / supports only upto 25 E mail messaging (limited) ID ID's Voice mail unified To receive your voice mail on your E mail SVMi 8 messaging (unlimited) ID Data view Call tracking solution for call centre PC console
PC console
