Voluntary Service Campaign Audio Finisher Circuit Board

Transcript

Classification: Reference: Date: EL03-003b ITB03-007b March 24, 2003 VOLUNTARY SERVICE CAMPAIGN AUDIO FINISHER CIRCUIT BOARD IMPORTANT: • THIS SERVICE CAMPAIGN BULLETIN SUPERCEDES TECHNICAL SERVICE BULLETIN ITB02-052. • THIS SERVICE CAMPAIGN (ITB03-007) HAS BEEN REVISED. STEPS WERE ADDED UNDER “PRELIMINARY STEPS” (PAGE 3) TO REMOVE ALL CDs (AND/OR CASSETTE) AND TO “LOCK” THE CD AUTO-CHANGER MECHANISM BEFORE REMOVING THE AUDIO UNIT. • THIS “ASIST” VERSION OF THIS SERVICE CAMPAIGN WAS UPDATED WITH THE NEW STEPS. THE NEW BULLETIN NUMBER IS: ITB03-007b. • A SUPPLEMENTAL SHEET (WITH THE ADDED STEPS) WAS SENT OUT TO ALL DEALERS (AS ITB03-007a). THE DEALERS MUST ADD THAT SHEET TO REPLACE PAGE 3 OF ALL EXISTING “PRINTED” COPIES OF THIS SERVICE CAMPAIGN. CAMPAIGN I.D.#: P3104 APPLIED VEHICLE: 2003 G35 Sedan (V35) APPLIED VINS: Vehicles built between JNKCV51E*3M000014 - 026621 NOTE: Use Infiniti Net to confirm campaign eligibility. INTRODUCTION On some model year 2003 G35 Sedans manufactured through August 21, 2002, the audio and temperature controls may not operate as expected. When using the audio equipment or the temperature controls, the unit may become inoperative. In some cases, this can be corrected by turning the ignition switch off and back on again. In other cases, the unit remains inoperative and requires service by an Infiniti technician. To prevent this condition, Infiniti has initiated a Voluntary Service Campaign to replace the audio finisher circuit board on these vehicles. Use Infiniti Net to confirm if a specific vehicle is affected by this service campaign (P3104). IDENTIFICATION NUMBER Nissan has assigned identification number P3104 to this campaign. This number must appear on all communications and documentation of any nature dealing with this campaign. NUMBER OF VEHICLES POTENTIALLY AFFECTED The number of vehicles potentially affected is approximately 23,600. 1/16 DEALER RESPONSIBILITY It is the Infiniti dealer’s responsibility to check Infiniti Net for the campaign status on each vehicle falling within the range of this Voluntary Service Campaign (P3104) that enters the service department. This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in an Infiniti dealer’s inventory. NOTE: The vehicle may also be affected by the 2003 G35 Sedan Headlamp Adjuster Voluntary Safety Recall Campaign (R2022). CUSTOMER ASSISTANCE PROCESS Checking Infiniti Net to determine if the customer’s vehicle is affected by the 2003 G35 Audio Finisher Circuit Board Voluntary Service Campaign (P3104) is an important first step. If the vehicle is affected by this campaign, the following steps should be taken to ensure the highest level of customer satisfaction with their Infiniti vehicle: • Schedule a mutually agreeable appointment time with the customer. Please allow at least 48 hours between the customer contact and the scheduled appointment. This will provide enough time to ensure the required parts are available at your service location. • Inform your customer that the repair will take less than two (2) hours to complete. • If the customer requires alternate transportation, use of a loaner vehicle should be offered to the customer, if one is available. • As an alternative to a loaner vehicle, you may want to offer to pick up and return the vehicle for your customer or to offer other services to your customer to ensure the highest levels of customer satisfaction. Maintaining a strong customer relationship throughout the 2003 G35 Audio Finisher Circuit Board Voluntary Service Campaign is one of the key goals of the Infiniti Division and Nissan North America (NNA). Each and every action taken by you, the servicing dealer, will have a significant impact in the retention of current Infiniti owners as future customers. 2/16 SERVICE PROCEDURE Replace the Audio Finisher Circuit Board located in the Cluster Lid C Assembly with the one listed in the Parts Information section as follows: IMPORTANT: Use suitable covers to protect upholstery, carpet, etc. when performing this procedure. Preliminary Steps: 1. 2. 2a. 3. Record all radio station presets. Apply the parking brake and block the wheels to prevent vehicle movement. Move the A/T Shifter to the Neutral (“N”) position. Remove CDs (and/or Cassette) and “Lock” the CD Auto-Changer Mechanism as follows: A. Eject and remove any CDs (and/or Cassette) from the audio unit. B. Make sure the ignition switch is OFF. C. Press any one of the “disc selection” buttons once. Then, press the same “disc selection” button again within 5 seconds. Allow 15 seconds for the CD auto-changer mechanism to “lock”. D. Disconnect the negative battery cable. IMPORTANT: Before proceeding with this procedure: • All CDs (and/or cassette) MUST be removed from the audio unit • The CD auto-changer mechanism MUST be “locked” NOTE: The CD auto-changer mechanism will automatically “unlock” when it is turned ON again (after reinstallation). Remove the A/T Shift Handle: 4. Re-position (push down) the A/T Shift Handle Lower Cover. You will be able to see the Retaining Clip (see Figure 1a). A/T Shift Handle Lower Cover (push down) Figure 1a Front Retaining Clip (pull off) Figure 1b 5. Remove the Retaining Clip from the A/T Shift Handle (see Figure 1b). 6. Remove the A/T Shift Handle by lifting it straight up (see Figure 1c). 7. Remove the Lower Cover. 3/16 TP030025 Figure 1c Remove A/T Console Finisher: 8. Carefully lift up the rear of the A/T Console Finisher to release the securing clips (see Figure 2a). A/T Console Finisher Front TP030026 Figure 2a Figure 2b 9. Then, carefully lift up the front of the A/T Console Finisher to release the remaining securing clips (see Figure 2b). 10. Disconnect the Emergency Flasher wire harness from the A/T Console Finisher. Remove Cluster Lid Finisher: 11. Using a suitable plastic pry tool, carefully pry up the Cluster Lid Finisher to release the securing clips (see Figure 3a). NOTE: Place a suitable protective cover (clean shop rag, a piece of Paint Guard Film (“PGF”), etc.) under the plastic pry tool to protect the instrument panel. Suitable plastic pry tool Cluster Lid Finisher Place protective cover here Front Front TP030027 Figure 3a Figure 3b 12. Remove the Cluster Lid Finisher from the instrument panel by pulling it rearward to release the securing clips (see Figure 3b). 4/16 Re-position the Clock Assembly: 13. Remove two screws from the Clock Assembly (see Figure 4). Screws (remove) 14. Re-position the Clock towards the left to access the “Upper Cluster Lid C” Assembly Mounting Screw (see Figure 5a). Clock Assembly TP030028 Figure 4 Remove Cluster Lid C Assembly Mounting Screws: 15. Remove the Upper Cluster Lid C Assembly Mounting Screw (see Figure 5a). Cluster Lid C Assembly Lower Cluster Lid C Assembly Mounting Screws (remove) Upper Cluster Lid C Assembly Mounting Screw (remove) Figure 5a Figure 5b 16. Remove the Lower Cluster Lid C Assembly Mounting Screws (see Figure 5b). 5/16 TP030029 Remove Passenger Side Door Sash Trim and Kick Panel: 17. Carefully lift up and remove the Passenger Side Front Door Sash Trim (see Figure 6). Passenger Side Front Door Sash Trim (remove) LIFT UP Front TP020341 Figure 6 18. Remove the Plastic Nut that secures the Passenger Side Kick Panel (see Figure 7a), and remove the Kick Panel (see Figure 7b). Passenger Side Kick Panel Front Passenger Side Kick Panel (remove) Plastic Nut (remove) TP020342a Figure 7a Figure 7b 6/16 Re-position Glove Box Assembly: 19. Re-postion the Lower Cover (under the glove box) downward to access the Lower Glove Box Assembly Mounting Screws (see Figure 8a). Glove Box Door Latch (remove) Lower Glove Box Assembly Mounting Screws (remove) Front Upper Glove Box Assembly Mounting Screws (remove) Lower Cover (re-position downward) Front TP030030a Figure 8a Figure 8b 20. Remove the two Lower Glove Box Assembly Mounting Screws (see Figure 8a). 21. Open the glove box door and remove the four Upper Glove Box Assembly Mounting Screws and the Glove Box Door Latch (see Figure 8b). 22. Move the Glove Box Assembly downward and place it on the floor (see Figure 9). Trunk Release Cancel Switch Harness Connector (disconnect) Glove Box Assembly TP030032 Figure 9 23. Disconnect the Trunk Release Cancel Switch Harness Connector (see Figure 9). This will make room for removing the RH Instrument Side Panel (covered in the next step). 7/16 Remove RH Instrument Side Panel: 24. Remove two screws that secure the RH Instrument Side Panel (see Figure 10a). Screws (remove) RH Instrument Side Panel (remove) RH Instrument Side Panel TP030033 Figure 10a Figure 10b 25. Carefully remove the panel (see Figure 10b). Re-position Driver’s Side Instrument Panel Lower Cover: 26. Remove one screw located just below the Front Hood Release Handle (see Figure 11a). Screw (remove) Pull down and back Driver’s Side Instrument Panel Lower Cover Driver’s Side Kick Panel TP030034 Figure 11a Figure 11b 27. Carefully pull down on the Instrument Panel Lower Cover to release the securing clips (see Figure 11b). 8/16 28. If equipped: Disconnect the Automatic Temperature Control (ATC) Vent Hose and Wire Harness Connector (see Figure 12). Automatic Tempetature Conrol (ATC) Wire Harness Connector (disconnect) Automatic Tempetature Conrol (ATC) Vent Hose (disconnect) TP030035 Figure 12 Remove LH Instrument Side Panel: 29. Remove two screws that secure the LH Instrument Side Panel (see Figure 13a). Screws (remove) Pull Down LH Instrument Side Panel TP030036 Figure 13a Figure 13b 30. Disconnect the wire harness connector for the 12V power outlet/lighter. 31. Carefully remove the panel (see Figure 13b). 9/16 Remove Cluster Lid C Assembly: Cluster Lid "C" Assembly (remove) 32. Place a shop rag or cloth fender cover over the A/T Shifter to protect the Cluster Lid C Assembly during removal (see Figure 14). Shop rag over shifter TP030037 Figure 14 33. Carefully re-position the Cluster Lid C Assembly rearward to access the wire harness connectors (see Figure 14). 34. Disconnect all wire harness connectors from the Cluster Lid C Assembly. 35. Carefully remove the Cluster Lid C Assembly from the instrument panel. Then, place it face-down on a clean, soft cloth (fender cover) on your worktable to prevent damage to the face of Cluster Lid C. Remove Audio Unit / Navigation Unit (if equipped) from Cluster Lid C Assembly: 36. Remove the six screws that secure the Audio Unit / Navigation Unit (if equipped) to the Cluster Lid C Assembly (see Figure 15). Screw (remove) Back Side of Cluster Lid "C" Assembly Screw (remove) Screws (remove) Screws (remove) TP030038 Figure 15 10/16 37. Disconnect the Flexible Print Circuit (FPC) from the Audio Finisher Connector as follows: a. First: Unlock the Audio Finisher Connector Lock by lifting it upwards (see Figure 16a). Pull FPC Out of Connector Unlock Audio Finisher Connector Audio Unit (bottom side) Pull Out Flexible Print Circuit (FPC) Audio Finisher Connector Lock (push up to unlock) Push Up Flexible Print Circuit (FPC) Audio Finisher Connector Lock Figure 16a TP020387a Figure 16b b. Second: Pull the FPC out of the Audio Finisher Connector (see Figure 16b). 38. Carefully remove the Audio Unit / Navigation Unit (if equipped) from the Cluster Lid C Assembly and place it in a safe location. Remove Audio Finisher from Cluster Lid C: 39. Remove three screws that secure the Audio Finisher to Cluster Lid C (see Figure 17). Alignment pins Alignment pins Top Cluster Lid C Audio Finisher TP020386a Mounting screws (remove) Figure 17 11/16 Replace Audio Finisher Circuit Board: 40. Place the Audio Finisher face-down on a clean, soft cloth (fender cover) to prevent damage to the face of the Audio Finisher. These screws are slightly larger than the other circuit board securing screws. Top 41. Remove the 13 screws that secure the Audio Circuit Board to the Audio Finisher (see Figure 18). Audio Circuit Board Audio Finisher TP030018 Figure 18 42. Carefully remove (cut off) the Tie Band that secures the Audio Circuit Board Wire Harness (see Figure 19). Tie band (remove) Audio Finisher IMPORTANT: Don’t cut the harness cover or the wires. Audio Circuit Board Wire Harness TP030019 Figure 19 43. Remove (lift off) the White Plastic Cover from the Audio Circuit Board (see Figure 20). White Plastic Cover (remove) Audio Circuit Board TP030020 Figure 20 12/16 44. Remove (lift off) the Black Film Cover Plate from the Audio Circuit Board (see Figure 21). Black Film Cover Plate (remove) 45. Remove (lift off) the Audio Circuit Board from the Audio Finisher (see Figure 22). 46. Install the new Audio Circuit Board to the Audio Finisher. Audio Circuit Board CAUTION: Avoid Circuit Board damage: • Do NOT touch the circuit board surfaces or components. • Handle the circuit board by the edges ONLY. TP030021 Figure 21 47. Re-install the Black Film Cover Plate. 48. Re-install the White Plastic Cover. Audio Circuit Board (remove) 49. Re-install and tighten all Audio Circuit Board securing screws. CAUTION: Avoid circuit board damage: • Do NOT overtighten the circuit board securing screws. • Make sure the five larger circuit board securing screws are used to secure the White Plastic Cover ONLY. Audio Finisher TP030022 Figure 22 50. Secure the Audio Circuit Board Wire Harness to the White Plastic Cover using a Tie Band (see Figure 23). Then, cut off the excess portion of the Tie Band. Audio Circuit Board Wire Harness White Plastic Cover Tie band TP030022b Figure 23 13/16 Re-Assemble Removed Components: 51. Re-install the Audio Finisher to the Cluster Lid C, making sure: • • The four alignment pins on Cluster Lid C go through the “mating holes” on the Audio Finisher (refer back to Figure 17). To securely tighten the three mounting screws, being careful not to over-tighten and strip the hole threads. 52. Re-install the Audio Unit / Navigation Unit (if equipped) to the Cluster Lid C Assembly, making sure: • • • The alignment pins on Cluster Lid C go through the mating holes on the Audio Unit / Navigation Unit. To securely tighten the six mounting screws, being careful not to over-tighten and strip the hole threads. The wire harness securing clips are correctly re-attached. 53. Re-connect the Flexible Print Circuit (FPC) to the Audio Finisher Connector. Make sure the FPC is fully inserted and locked into the Audio Finisher connector. • Please note the following important steps when reconnecting the FPC: a. First, with the lock lifted up, fully insert the FPC into the Audio Finisher connector (see Figure 24a). b. Then, lock the connector by carefully pressing it down (see Figure 24b). Insert FPC into Connector Lock Connector Flexible Print Circuit (FPC) Flexible Print Circuit (FPC) Push down connector to lock Insert FPC into connector Audio Finisher connector lock Audio Finisher connector lock Figure 24a TP020388 Figure 24b 54. Re-install the Cluster Lid C Assembly to the instrument panel, making sure: • All wire harnesses are correctly re-connected and routed to avoid pinching/chaffing. 55. Re-install the LH Instrument Side Panel, making sure: • The vehicle wire harness is re-connected to the 12V power supply/lighter outlet. 56. Re-install the Driver’s Side Instrument Panel Lower Cover, making sure: • • The Automatic Temperature Control (ATC) Wire Harness and Vent Hose are correctly re-connected and routed to avoid pinching/chaffing. All other wire harnesses are correctly re-connected and routed to avoid pinching/chaffing. 57. Re-install the RH Instrument Side Panel. 14/16 58. Re-install the Glove Box Assembly, making sure: • The vehicle wire harness is re-connected to the Trunk Release Cancel Switch. 59. Re-install the Passenger Side Kick Panel and Front Door Sash Trim. 60. Re-install the clock. 61. Re-install the Cluster Lid Finisher. 62. Re-install the A/T Console Finisher, making sure: • The vehicle wire harness is re-connected to the Emergency Flasher Switch. 63. Re-install the A/T Shift Handle. 64. Re-connect the negative battery cable. 65. Re-program all radio station presets and re-set the clock. Check Audio / Navigation (if equipped) / AC/Heater Control Functions: • Confirm all functions of the audio system, navigation system (if equipped), and AC/Heater system operate properly. PARTS INFORMATION DESCRIPTION Audio Circuit Board (Bose Audio System) PART NUMBER 28041-AM813 QUANTITY 1 28041-AM603 1 OR Audio Circuit Board (Non-Bose Audio System) CLAIMS INFORMATION Submit a "Campaign" (CM) line claim using the following claims coding information: Campaign I.D.:P3104 DESCRIPTION R & R Audio Circuit Board OP CODE P31040 15/16 FRT 1.1 hrs OWNER’S LETTER Dear Infiniti Owner: Thank you for your purchase of an Infiniti 2003 G35 Sedan. Infiniti is committed to providing the highest levels of product quality and customer satisfaction as part of the Total Ownership Experience program. Through our product performance monitoring, we have identified that the audio and temperature controls may, on occasion, not operate as expected. To ensure your satisfaction and to prevent any inconvenience, Infiniti is replacing the component that controls the audio and temperature controls on your vehicle with an improved version. Your Infiniti dealer may have already contacted you to schedule an appointment and to have this component replaced, at no cost to you. If not, please contact your nearest Infiniti dealer to schedule an appointment at your earliest convenience. This free service should take less than two (2) hours to complete, but your Infiniti dealer may require your vehicle for a longer period of time based upon their work schedule, or parts availability. If you require alternate transportation, please schedule an appointment in advance so your Infiniti dealer can ensure a free service loan car is available for your use. If you have any questions or concerns about your Infiniti G35 Sedan, please contact your Infiniti dealer or contact an Infiniti representative toll free at (800) 662-6200. If you reside in Hawaii, please call (808) 836-0888. Thank you for providing us an opportunity to ensure ongoing satisfaction with your new Infiniti G35 Sedan. We apologize for this inconvenience. INFINITI DIVISION Nissan North America 16/16