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Limited Two Year Warranty on the Thermomix™ TM5 What the Limited Warranty Covers: This Limited Two Year Warranty (the “Warranty”) applies to the purchase of the Thermomix™ TM5 (the “Product”) in the United States. Vorwerk warrants that the Thermomix™ TM5 that you purchased from Vorwerk or an authorized Thermomix TM5 reseller is free from defects in materials or workmanship under normal household use in accordance with published instructions for a period of two years from the date of purchase, subject to the conditions, exclusions, and exceptions listed below. Your sales receipt, showing the date of purchase, is your proof of purchase. Should the ownership of the
Thermomix™ TM5 change during the warranty period please update the owner information by calling 1-888 - 8679375. Please refer to Vorwerk’s separate Limited Six Month Warranty for coverage of the following Thermomix™ TM5 Parts: the Mixing Knife, the Spatula, Mixing Bowl Lid, the Butterfly Whisk, Varoma dish, Varoma tray and Varoma lid. What Vorwerk Will Do Under the Limited Warranty: Upon presentation of proof of purchase, Vorwerk, at its option, may either (a) repair the Covered Product with new, reconditioned, or refurbished parts; (b) replace the Product with a new, reconditioned, or refurbished Product; or (c) provide a full refund of your purchase price upon return of your Thermomix™ TM5 if Vorwerk is unable to repair or replace the Covered Product. What the Limited Warranty Does Not Cover: This Warranty does not cover normal wear and tear of parts for the Thermomix™ TM5, including for the Mixing Knife, the Spatula, Mixing Bowl Lid, the Butterfly Whisk, Varoma dish, Varoma tray and Varoma lid. Please refer to Vorwerk’s separate Limited Six Month Warranty on Thermomix™ TM5 Parts for coverage of the aforementioned parts. This Warranty does not cover any Product that has been damaged or rendered defective or unusable as a result of (a) accident, misuse, or abuse; (b) use not in conformity with published directions; (c) negligent handling or damage due to faulty packaging or mishandling in transit; (d) repairs, service, or alteration to the Product or any of its parts by a person not authorized by Vorwerk; or (e) an act of God. This warranty does not cover counterfeit, fake, or grey market products. United States consumers only: Vorwerk will not provide any support for any Thermomix products that Vorwerk Corporation has not imported into the United States and sold through its authorized channels.
Vorwerk will not be liable for indirect or consequential damage, or for damage caused by improper use, or by improper installation, unprofessional repair, modification or accident. This constitutes Vorwerk's entire liability, which will never exceed the price you paid for the Product, plus the necessary costs associated with the Warranty claim. VORWERK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IF VORWERK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights. National, state, [provincial] and local laws may grant you other rights that are not affected by this Warranty. How to Make a Warranty Claim: To make a Warranty claim please contact Vorwerk’s Customer service via email at
[email protected], call +1 888 - 8679375, or get in contact with an authorized Vorwerk Service Center. For details see our website: www.thermomix.com. This Warranty is conditioned upon presentation of proof of purchase and the return of the Product. Vorwerk is not responsible for any Product lost or damaged during shipping. California consumers only: California law provides that for in-warranty service, California residents have the option to return the Product to (A) the retail store location where the Product was purchased or (B) to another retail store location that sells the Product. Limited Six Month Warranty on Thermomix™ TM5 Parts What the Limited Warranty Covers: This Limited Six Month Warranty (the “Parts Warranty”) covers the following Thermomix™ TM5 (the “Product”) parts (collectively the “Covered Parts”) purchased from Vorwerk or an authorized reseller in the United States: the Mixing Knife, the Spatula, Mixing Bowl Lid, the Butterfly Whisk, the Varoma dish, Varoma tray and Varoma lid. Vorwerk warrants that the Covered Parts are free from defects in materials or workmanship under normal household use in accordance with published instructions for a period of six (6) months from the date of purchase, subject to the conditions, exclusions, and exceptions listed below. Your sales receipt, showing the date of purchase, is your proof of purchase. Please refer to Vorwerk’s separate Limited Two Year Warranty for coverage of the Thermomix™ TM5. What Vorwerk Will Do Under the Limited Warranty: Upon presentation of proof of purchase, Vorwerk, at its option, may either: (a) repair or replace the Covered Parts with
new, reconditioned, or refurbished parts, or (b) provide a full refund of your purchase price upon return of your Thermomix™ TM5 if Vorwerk is unable to repair or replace the Covered Parts. What the Limited Warranty Does Not Cover: This Parts Warranty does not cover any Covered Parts that have been damaged or rendered defective as a result of (a) accident, misuse, or abuse; (b) use not in conformity with published directions; (c) negligent handling or damage due to faulty packaging or mishandling in transit; (d) repairs, service, or alteration to the Product or any of its parts by a person not authorized by Vorwerk; or (e) an act of God. This warranty does not cover counterfeit, fake, or grey market products. United States consumers only: Vorwerk will not provide any support for any Thermomix products that Vorwerk Corporation has not imported into the United States [or Canada] and sold through its authorized channels. Vorwerk will not be liable for indirect or consequential damage, or for damage caused by improper use, or by improper installation, unprofessional repair, modification or accident. This constitutes Vorwerk's entire liability, which will never exceed the price you paid for the Product, plus the necessary costs you made for the Parts Warranty claim. VORWERK DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. IF VORWERK CANNOT DISCLAIM IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN TO THE EXTENT POSSIBLE, SUCH IMPLIED WARRANTIES ARE LIMITED TO THE DURATION OF THE EXPRESS WARRANTY. THE WARRANTY DURATION ON ANY REPLACED COVERED PARTS OR PRODUCT WILL BE THAT PORTION OF THE WARRANTY PERIOD REMAINING ON YOUR ORIGINAL PRODUCT. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. This Parts Warranty gives you specific legal rights. National, state, and local laws may grant you other rights that are not affected by this Parts Warranty. How to Make a Warranty Claim: To make a Parts Warranty claim please contact Vorwerk’s Customer service via email at
[email protected], call +1 888 - 8679375, or get in contact with an authorized Vorwerk Service Center. For details see our website: www.thermomix.us. This Parts Warranty is conditioned upon presentation of proof of purchase and the return of the Covered Part. Vorwerk is not responsible for any Covered Part lost or damaged during shipping. California consumers only: California law provides that for in-warranty service, California residents have the option to return the Covered Part to (A) the retail store location where the Product was purchased or (B) to another retail store location that sells the Product.
