Transcript
VX690 User Manual
Date: 28/11/16 Version 1.0.0 Copyright © Adyen B.V. 2016 Simon Carmiggeltstraat 6 - 50 1011 DJ Amsterdam The Netherlands www.adyen.com
Table of Contents 1
Getting started - VX690
3
1.1
Provided components
3
1.2
Installing the paper roll on the VX690
3
1.3
Connecting the VX690 to your wireless network
4
2
Boarding the terminal - VX690 2.1
3
Boarding the terminal with the Adyen App
Basic functionality - VX690
4 4
5
3.1
Standalone EMV
5
3.2
Non-Standalone (integrated) EMV transaction
5
4
Special payment functions menu
5
4.1
Normal payment
5
4.2
Manual entry payment
5
4.3
Refund
6
5
Maintenance - VX690
6
5.1
Inspecting device security - VX690
6
5.2
Replacing Paper Rolls - VX690
6
6
Admin menu - VX690
7
6.1
Admin menu functions - VX690
7
6.2
Network config - VX690
8
7
Technical specifications - VX690
10
8
Troubleshooting and support - VX690
10
8.1
In case of a malfunction:
10
8.2
Request assistance:
10
Here we describe how to set up, configure and use the Verifone VX690 Wi-Fi payment device.
Getting started - VX690 Verifone VX690
Supported payment cards
Provided components VX690 PED Power Cord/Plug (EU) Privacy shield 2x ADYEN Receipt roll
Installing the paper roll on the VX690 1. Pull the latch located on the top of the terminal to unlock the paper. 2. Lift the printer cover up and back. 3. Remove any partial roll of paper in the printer tray. 4. Loosen the glued leading edge of the new roll of paper or remove the protective strip, if applicable. 5. Unwind the paper roll past any glue residue. 6. Drop the paper roll into the printer tray.
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Connecting the VX690 to your wireless network 1. Press
+ 9.
2. Enter the security code to unlock the device.
If you do not know the code, contact the Adyen POS Support Team to obtain the specific security code for your device. 3. Choose Network config. 4. Choose Setup Wi-Fi. 5. Choose Scan... 6. The device scans for available networks. 7. Choose the desired network you want to connect the device to. 8. If prompted, enter the passcode to access the Wi-Fi network.
Boarding the terminal - VX690 Board the terminal only after successfully following the steps in Getting Started.
Boarding the terminal with the Adyen App 1. Place the VX690 terminal on the cradle to charge the device and to power it on.
To fully charge the terminal, place it on the cradle for at least 6 hours, until the led indicator remains lit.
2. Press
+ 9 to open the Admin menu.
3. Choose Network config. 4. Choose Setup wifi. a. Choose "Scan..." to find your broadcasted wireless network.
If your network uses a Hidden SSID, you must choose "Manual..." and enter in your SSID followed by your network password. b. Choose the desired network from the list of available wireless networks and enter the password.
Once the password has been entered successfully, the network will be listed under Profiles.
c. Choose the desired network from the Profiles list and press
.
d. Press
to set the network as default. The terminal will display the message "Activating profile". Once complete, the wifi connection should appear in the profiles list as default and active.
5. Press
to go back to the Network Config Menu, once the WiFi profile is activated.
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6. Choose Setup Wifi and make a note of the the terminal's IP address. a. Enter the IP address into the Adyen app to begin the boarding process. b. During the boarding process the terminal reboots. After the process is complete the terminal is
ready to use. See Basic functionality - VX690 to get information on processing payments.
Basic functionality - VX690 Standalone EMV 1. Press 'START' on the screen to initiate a transaction.
2. Enter in the amount and then press
to continue.
3. Allow the customer to insert their card. 4. Upon reading the card, it will prompt for a SIGNATURE or a PIN. 5. The terminal will prompt the customer to hand it back to the employee. 6. Upon verifying the signature, the result will be presented. It is then safe to remove the card.
If the terminal shows an exclamation at the top bar, this means that the terminal holds data which it failed to synchronize to the Adyen platform due to lack of an outgoing internet connection.
Non-Standalone (integrated) EMV transaction Integrated EMV transactions follow exactly the same flow, except the transaction begins with your POS solution.
Special payment functions menu The special payment functions menu allows access to custom or ad-hoc payment options. Available entries in the menu may vary, depending on your merchant configuration. To enter the special payment functions menu, do the following:
Press
+ 8.
Enter the PIN code to unlock the device. If you do not know the code, contact the Adyen POS Support Team to obtain the specific PIN code for your device. Depending on your configuration, one or more of the following payment options are normally available:
Normal payment Choose this option to access the payment screen, where you can enter an amount.
Manual entry payment Choose this option to access the payment screen.
After entering an amount, press Page 5 | © 2016 Adyen BV | Confidential
.
You are prompted to input the PAN, and then the card expiry date.
Refund Choose this option to perform a refund to a card: Enter the amount you want to refund.
Press
.
The transaction then follows the normal flow.
Maintenance - VX690 Inspecting device security - VX690 Adyen makes use of secure, certified payment terminals. The integrity of these devices is crucial, as they process sensitive card data. Please make sure you and your store staff do the following: Verify your device looks like the pictures in this manual. The Adyen logo or your company logo should show up after powering on the terminal. Do not use the device if it is damaged or covered with a sticker. Verify the identity of any third-party persons claiming to be repair or maintenance personnel, prior to granting them access to modify or troubleshoot devices. Do not install, replace, or return devices without verification. Be aware of suspicious behaviour around devices (for example, attempts by unknown persons to unplug or open devices). Report suspicious behaviour and indications of device tampering or substitution to appropriate personnel (for example, to a manager or security officer).
Adyen recommends enforcing procedures to perform visual device integrity inspections on a weekly basis. In case of any doubts, do not use the device and contact Adyen via the regular escalation channels.
Replacing Paper Rolls - VX690 The VX680 uses the following receipt paper: 57 mm x 40 mm x 12 mm thermal receipt paper
It is important you have sufficient stock of receipt paper, as without receipt paper it is not possible to accept payments. Paper is the merchant’s responsibility (Adyen does not sell paper).
1. Gently pull the latch located on the top of the terminal to unlock the paper roll cover. 2. Lift the printer cover up and then back.
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3. Remove any partial roll of paper in the printer tray by lifting it up. 4. Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. 5. Unwind the paper roll past any glue residue. 6. Hold the roll so that the paper feeds from the bottom of the roll when the terminal is inverted. 7. Drop the paper roll into the printer tray.
8. Close the paper roll cover by gently pressing directly on the cover until it clicks shut.
Admin menu - VX690 1. To enter the terminal admin menu, press
+ 9.
2. Enter the Admin PIN code (contact the Adyen POS Support Team ).
The admin menu is displayed.
Admin menu functions - VX690 Menu option
Description
Power off terminal Powers off the terminal. Print totals
(Only available on standalone terminals) Generates a receipt showing the total processed amount per currency per card type.
Reset totals
(Only available on standalone terminals) Resets the total amounts processed counter. Do not forget to reset totals after your shift.
Download merchant config
Downloads a new merchant configuration. Do not execute this command unless instructed to do so by Adyen Support .
Download firmware (HTTP)
Downloads a new firmware for the terminal. Do not execute this command unless instructed to do so by Adyen Support .
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Menu option
Description
Submit captures
N/A
Network config
View network configuration information such as IP address, Gateway, Netmask and DNS settings.
Posregister config
Determines the connection to the POS cash register, either HTTP & serial or HTTP & USB.
Show config
Shows the following information: Firmware version the terminal is running Merchant account the terminal is registered to Additional details.
Versions info
Information includes firmware and software version, OS version, kernel version, card slot version etc.
Print config
Prints the terminal configuration overview. This option applies only when a printer is connected to the terminal and to standalone terminals with integrated printer .
Network config - VX690 Menu option
Description
Network config
Top-level option of the network configuration sub-menu:
Setup Wifi
Set WiFi connection by scanning for available networks.
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Menu option
Description
Ping: default gateway
Pings the default gateway in the active configuration. Use this option to test terminal connectivity to the Internet. Pinging BBC and Google can be especially handy because you can use them whether or not your DNS resolves.
Ping: www.bbc.com
Pings the BBC web site home page. Use this option to test terminal connectivity to the Internet. Pinging BBC and Google can be especially handy because you can use them whether or not your DNS resolves.
Ping: www.google.com
Pings Google. Use this option to test terminal connectivity to the Internet. Pinging BBC and Google can be especially handy because you can use them whether or not your DNS resolves.
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Technical specifications - VX690 Power
Battery: Li-Ion 3.7V/2450mAh
Temperature
0º to 50º C (32º to 122º F) operating temperature -20º to 60º C (-4º to 140º F) storing temperature 5% to 90% relative humidity, non-condensing
External Dimensions
Terminal: Length: 167mm Width: 78mm Height: 55mm
Weight
372g
Processor
400 MHz | ARM11 32-bit RISC processor
Memory
192MB (128MB Flash, 64MB SDRAM)
Display
3.5" QVGA Capacitive touch screen
Connectivity
HSPA+ 3G radio | 5GHz Wi-Fi & 2.4 GHz Wi-Fi | Bluetooth 4.0
Printer
30 lps | 40mm paper roll
Card Readers
Triple track MSR | landed smart card
Contactless
ISO14443 A&B MiFare ISO18092 capable EMVCo L1 certificationSupports major NFC /contactless schemes
Peripheral Ports
Single USB connector – 1 host/client | integrated charging
Troubleshooting and support - VX690 In case of a malfunction: Check our troubleshooting section for articles that may help you find a solution for the issue.
Request assistance: Contact our First level support. Provide the following information: Merchant account PSP (if applicable) Terminal serial number Page 10 | © 2016 Adyen BV | Confidential
