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Lexmark™ 8300 Series All-In-One 4419-X6X • Table of contents • Start diagnostics • Safety and notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. 4419-X6X Edition: March 24, 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. © 2005 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. U.S.A. P/N 12G9490 Japanese P/N 12G9491 4419-X6X Table of contents Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-ix General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Scanner specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Copy specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Maintenance approach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . 1-1 Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8 Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Printer communication problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Scanner problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11 Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13 CIS module assembly service check . . . . . . . . . . . . . . . . . . . . . . . . 1-15 PictBridge service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Maintenance station service check . . . . . . . . . . . . . . . . . . . . . . . . . 1-15 Paper feed service check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17 Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-19 Print quality service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20 Scan and copy quality service check . . . . . . . . . . . . . . . . . . . . . . . . 1-23 Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . General precautions on removals . . . . . . . . . . . . . . . . . . . . . . . . . . . Control panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Rear access cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ADF scanner lid assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . Table of contents 1-1 1-2 1-2 1-2 1-3 1-3 1-3 1-4 1-5 iii 4419-X6X Scanner module assembly removal. . . . . . . . . . . . . . . . . . . . . . . . . . .1-6 Midframe cover with control panel and risers removal . . . . . . . . . . . .1-8 Rear access door with sensor removal . . . . . . . . . . . . . . . . . . . . . . .1-10 Fax card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12 Card reader card with PictBridge assembly and cables removal . . .1-13 System board removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15 Encoder strip removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16 Print engine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17 Carrier assembly with cables, belt, and cable clip removal . . . . . . . .1-18 Maintenance station removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19 Exit tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21 Printer base with cover and paper pick assembly removal . . . . . . . .1-22 Locations and connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 System board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Fax card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4 PictBridge and card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1 Assembly 1: Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2 Assembly 2: Engine, electronics, and carrier . . . . . . . . . . . . . . . . . . . . . .1-6 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1 Part number index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-3 iv Service Manual 4419-X6X Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. • There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions. Consignes de sécurité • La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées. • Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de maintenance qualifié. • Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel d'entretien qualifié devra prendre toutes les précautions nécessaires. Safety information v 4419-X6X Norme di sicurezza • La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. • Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. • Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie. Sicherheitshinweise • Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen. • Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt. • Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende Vorsichtsmaßnahmen treffen. vi Service Manual 4419-X6X Pautas de Seguridad • La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. • La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal cualificado de mantenimiento. • Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias. Informações de Segurança • A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição não autorizadas. • As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não devem ser utilizadas por outras pessoas. • Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto. Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários. Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. • La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui. • El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre les mesures convenients. Safety information vii 4419-X6X viii Service Manual 4419-X6X Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the All-In-One and the maintenance approach used to repair it. Special tools and test equipment are listed, as well as general environmental and safety instructions. 2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of All-In-One problems. 4. Repair information provides instructions for making All-In-One adjustments and removing and installing FRUs. 5. Locations and connectors uses illustrations to identify the connector locations and test points on the All-In-One. 6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. 7. Parts catalog contains illustrations and part numbers for individual FRUs. Definitions Note: A note provides additional information. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution identifies something that could cause you harm. Preface ix 4419-X6X x Service Manual 4419-X6X 1. General information The Lexmark™ 8300 Series All-In-One (4419-X6X) is a letter-quality print, fax, copy, and scan machine. It is a standalone color/mono copier and fax. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media. The printhead assembly and ink supply are combined into a single-unit print cartridge available as a customer replaceable supply item. Dual printheads provide color and true black printing without changing printheads. The number and size of inkjets or nozzles in the printhead determines the overall quality and capability of the printer. The black cartridge has a total of 640 nozzles and installs on the left. The color cartridge has a total of 480 nozzles and installs on the right. The photo cartridge has a total of 480 nozzles and installs on the left. The All-In-One is capable of printing in two directions from either cartridge. General information 1-1 4419-X6X Scanner specifications Scanner Type Flatbed, Hybrid CIS/CCD Scan Modes True Color: • 48 bit internal • 24 bit external Gray Mode: • 16 bit internal • 8 bit external Text/Line Art: 1 bit per pixel Scan Method One-pass scanning Scan Area ADF Maximum: • 8.5 x 14 inches • 218 x 355 mm Minimum: • 8.27 x 11 inches • 210 x 279.4 mm Scan Resolution Flatbed Scanning: • Horizontal: 1200 ppi (optical) • Vertical: 2400 ppi • Interpolated: 19,200 x 19,200 ADF: • Horizontal: 600 ppi (optical) • Vertical: 1200 ppi • Interpolated: 9,600 x 9,600 1-2 Service Manual 4419-X6X Copy specifications Copy Modes From the control panel and host: • Color • Black Resolution/Quality Standalone Mode The following options are available in standalone mode. These apply to color copy: Photo–600 X 600 ppi Color Scan 1200 X 1200 dpi print (by interpolation for all papers including glossy paper) Normal–300 X 300 ppi Color Scan 600 X 600 dpi print (by interpolation for all papers including glossy paper) Quick–150 X 150 ppi Color Scan • 300 X 600 dpi print (by interpolation) • 600 X 600 dpi print (by interpolation for glossy paper) The following options are available in standalone mode. These apply to blackand-white copy: Photo–600 X 600 ppi Grayscale Scan 1200 X 1200 dpi print (by interpolation) Normal–300 X 300 ppi Grayscale Scan 600 X 600 dpi print (by interpolation) Quick–150 X 150 ppi Grayscale Scan • 300 X 600 dpi print (by interpolation) General information 1-3 4419-X6X Resolution/Quality Host-Based Mode The following options are available in hostbased mode. These apply to color/ grayscale copy: Photo–300 X 300 ppi Scan • 1200 X 1200 dpi print • 4800 X 1200 dpi print (for glossy paper) Normal–200 X 200 ppi Scan • 600 X 600 dpi print • 1200 X 1200 dpi print (for glossy paper) Quick–150 X 150 ppi Scan • 300 X 600 dpi print • 600 X 600 dpi print (for glossy paper) The following options are available in hostbased mode. These apply to black-andwhite copy: Photo–600 X 600 ppi Scan • 1200 X 1200 dpi print • 4800 X 1200 (for glossy paper) Normal–300 X 300 ppi Scan • 600 X 600 dpi print • 1200 X 1200 dpi print (for glossy paper) Quick–150 X 150 ppi Scan • 300 X 600 dpi print • 600 X 600 dpi (for glossy paper) Print speed Print Speeds 1-4 Service Manual • Quick print: 25 ppm mono/19 ppm color • Normal print: 10 ppm mono/5 ppm color 4419-X6X Using the control panel 1 2 3 4 5 8 7 6 Press To 1 Quick Dial buttons (1—5) Access any of the five programmed Speed Dial numbers. 2 Copy Mode Access the copy menus and make copies. Note: The mode is selected when the button light is on. 3 Scan Mode Access the scan menus and scan documents. Note: The mode is selected when the button light is on. 4 Fax Mode Access the fax menus and send and receive faxes. Note: The mode is selected when the button light is on. 5 Photo Card Access the photo card menus. You can preview photos stored on a memory card or flash drive, edit the photos, and print them. 6 Fax Auto Answer Answer all incoming calls when lit. General information 1-5 4419-X6X Press 7 Redial/Pause 8 Phone Book To • Redial the last number entered when the machine is in Fax mode. • Insert a three-second pause in the number to be dialed. Enter a pause only when you have already begun entering the number. Access any of the programmed Speed Dial numbers (1—89) or Group Dial numbers (90—99). 2 1 3 4 5 8 Press 7 6 To 1 • Decrease a number. • Scroll through options on the display. • When cropping a photo, move the selected crop area to the left. 2 • Increase a number. • Scroll through menus or options on the display. • When cropping a photo, move the selected crop area up. 3 1-6 Service Manual Choose the option that appears on the display, or save settings. In Photo Card mode, select or deselect a photo. 4419-X6X Press To 4 • Increase a number. • Scroll through options on the display. • When cropping a photo, move the selected crop area to the right. 5 • Decrease a number. • Scroll through menus or options on the display. • When cropping a photo, move the selected crop area down. 6 • Cancel a scan, copy, or print job in progress. • Clear a fax number or end a fax transmission, and return the display to the fax default. • Exit a menu. • Clear current settings or error messages, and return to default settings. 7 8 Display a control panel menu or submenu. • Return to the previous submenu. • Save the settings in a submenu, and return to the previous menu. General information 1-7 4419-X6X 1 1 2 3 4 5 6 7 8 9 * 0 # Press To 1 In Fax mode: A keypad number or symbol 2 3 4 • • • • Enter fax numbers. Navigate an automated answering system. Select letters when creating a Speed Dial list. Type numbers to enter or edit the date and time shown on the display. In Copy mode: Select the number of copies you want to make. In Photo Card mode: Select the number of photos you want to print. 2 Start Color Start a color copy, scan, or photo job, depending on which mode is selected. 3 Start Black Start a black-and-white copy, scan, fax, or photo job, depending on which mode is selected. 4 Power 1-8 Service Manual • Turn the All-In-One on and off. • Stop the print, copy, fax, or scan process. 4419-X6X Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part. Use the error codes, symptom tables, service checks, and diagnostic aids to determine the symptom and repair the failure. After you complete the repair, perform tests as needed to verify the repair. Tools required for service • • • • • Flat-blade screwdriver #1 Phillips screwdriver #2 Phillips screwdriver Spring hook Analog or digital multimeter General information 1-9 4419-X6X Acronyms ADF B/M CCD CIS DBCS DPOF DPS EOF ESD FFC FPC FRU HVPS KB KBps LCD LED LVPS MPF NVRAM OEM POR POST ROM SBCS USB V ac V dc ZIF Automatic Document Feeder Bill of Material Charge Coupled Device Contact Image Sensor Double Byte Character Set Digital Print Order Format Direct Print Service End of Form Electrostatic Discharge Flexible Flat Cable Flat Printhead Cable Field Replaceable Unit High Voltage Power Supply Kilobyte Kilobytes per second (usually as Kbps)/KiloBytes per second (usually as KBps) Liquid Crystal Display Light-Emitting Diode Low Voltage Power Supply Multipurpose Feeder Nonvolatile Random Access Memory Original Equipment Manufacturer Power-On Reset Power-On Self Test Read Only Memory Single Byte Character Set Universal Serial Bus Volts alternating current Volts direct current Zero Insertion Force 1-10 Service Manual 4419-X6X 2. Diagnostic information Use the error code tables, POST symptom table, symptom tables, and service checks in this chapter to determine the All-In-One failure. Start Power-On Self Test (POST) sequence Press the Power button to turn on the All-In-One. 1. The Power button light comes on. 2. The paper and transport carrier motors run, and then stop. 3. The CIS moves from the home position, and then returns. 4. The CIS lamp comes on, and then goes off. 5. The Fax Auto Answer, Copy Mode, Scan Mode, Fax Mode, Photo Card, and Power button lights come on. 6. Lexmark X8300 All-In-One appears on the LCD. 7. The Fax Auto Answer, Copy Mode, and Power lights remain on. 8. Copy Mode appears on the LCD. If the All-In-One completes POST with no errors, go to “Symptom tables” on page 2-10, locate the symptom, and take the appropriate action. If the All-In-One does not complete POST, go to the “POST symptom table” on page 2-8, locate the symptom, and take the appropriate action. Diagnostic information 2-1 4419-X6X Error codes Code Name Description Action 0000 NVRAM R/W An error was detected in reading or writing NVRAM. Replace the system board. 0001 Memory Failure Unable to initialize memory Replace the system board. 0002 Hardware Failure General hardware failure (unable to localize failure to a specific system) Replace the system board. 0200 Flash Programming Unable to program Flash memory Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. 1003 Paper System Failure Failure in initializing DC paper feed system. Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1100 Paper Jam There is paper jammed in the All-In-One, or the feed roller is stalled. Clear the paper jam, and resend print job. 1101 Paper Out The All-In-One is out of paper. Load paper. 1102 Incorrect Printhead Printhead ID is not valid. Replace the print cartridge. 1103 Missing Printhead Printhead is missing. Install print cartridge. 2-2 Service Manual 4419-X6X Code Name Description Action 1104 Printhead Order Unsupported order of printheads Install the print cartridges in the correct slots. 1105 Auto Alignment Failed Automatic alignment has failed. Replace the print cartridge. 1200 Print Carrier Stall The All-In-One print carrier has stalled. Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. 1201 Print Incomplete The print carrier stopped before all the data was used. Resend the print job. 1202 Data Error Incorrect data has been sent from the host computer to the All-In-One. Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. 1203 Printhead Short A short test detected a short-circuit in the printhead. Replace the print cartridge. 1204 Printhead Programming Unable to program pseudo-random printhead ID Replace the print cartridge. 1205 Mono TSR Error Problem in mono TSR circuit; cannot determine printhead temperature. Replace the print cartridge. 1206 Color TSR Error Problem in color TSR circuit; cannot determine printhead temperature. Replace the print cartridge. Diagnostic information 2-3 4419-X6X Code Name Description Action 1207 Paper System Error A paper system error control failure was detected. Clear the paper path. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1208 Incorrect Home Position The All-In-One is unable to locate print cartridge home position. Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. 1209 Flash Programming Error Cannot program Flash memory Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. 1210 Mode Select An invalid print mode was selected in print command. Select a valid print mode. 1211 USB Error An error was detected in USB hardware, or invalid results occurred in USB code. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the USB cable. If the error continues, replace the system board. 2-4 Service Manual 4419-X6X Code Name Description Action 1212 Watchdog Error Indicates printer system was reset by Watchdog timer; Subsystem stall failure. Unplug the All-In-One; wait five minutes, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1213 Data Abort Error Firmware attempts to load or store to an invalid address. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1214 Invalid Processor Mode Error Indicates the ARM processor was in an incorrect mode to perform the requested operation Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1215 Math Error There is a problem doing math, such as dividing by zero. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1216 Mailbox Error There is a problem with the internal mailbox messaging system. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1217 Temperature Error There is a problem determining temperature. Replace the print cartridge. Diagnostic information 2-5 4419-X6X Code Name Description Action 1218 Serial Flash Error Invalid parameters have been passed to ReadFlashPage. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 1219 Undefined Signal Error Microprocessor has encountered a bad signal (other than an abort, illegal instruction, or arithmetic exception). Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 2100 Unlock Scanner The scanner mechanism is locked in place or unable to move due to other failure. Unlock the scanner. 2200 Scan Carrier Stall The scan carrier has stalled. Unplug the All-InOne; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, check all connections to the scanner. If connections are okay and the error continues, replace the system board. 3100 Fax Error There is a general error receiving or sending fax. Try resending or receiving fax. 4100 Invalid Media Card The inserted media card is not valid for the slot. Insert card in the correct slot. 2-6 Service Manual 4419-X6X Code Name Description Action 4101 Media Card R/W Error There is a problem reading or writing the media card. Replace the media card. 120A Undefined Error Microprocessor has encountered an abort or undefined instruction. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 120B Address Error Firmware attempted to access invalid address space. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 120C NVRAM Error An error was detected in reading or writing NVRAM. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 120D Never Error Stack over and under flow error; Code error Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 120E Software Detected Error An error condition was detected in the software control code. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. Diagnostic information 2-7 4419-X6X Code Name Description Action 120F Printhead Select Installed printhead ID, print command printhead ID, or loaded printhead records do not agree. Replace the print cartridge. 121A Loop Timeout Error Error detected that a while loop or similar loop timed out before the event it was waiting on finished. Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. 121B NVRAM Control Section Corrupted Indicates that the Control Section of NVRAM is corrupted Unplug the All-In-One; wait a few seconds, then plug the All-In-One back in, and turn the power on. If the error remains, replace the system board. POST symptom table Symptom Action Power, Copy, or Scan lights do not come on; motors do not operate. Go to the “Power service check” on page 2-19. If okay, go to “Control panel problems” on page 2-10. The paper feed gears do not turn. Go to the “Paper feed service check” on page 2-17. 2-8 Service Manual 4419-X6X Symptom Action • The carrier does not move. • The carrier slams the side frame. Go to the “Carrier transport service check” on page 2-13. • The CIS does not move. • The CIS lamp does not come on. Go to the “CIS module assembly service check” on page 2-15. Diagnostic information 2-9 4419-X6X Symptom tables Locate the symptom in the following tables, and take the appropriate action. Carrier transport problems Symptom • • • • No carrier movement Slow carrier movement Carrier stops Carrier slams the side frame Action Go to the “Carrier transport service check” on page 2-13. Maintenance station problems Symptom • Fails to cap the printheads • Fails to clean the printheads Action Go to the “Maintenance station service check” on page 2-15. Control panel problems Symptom • Buttons do not work. • LCD does not display. Action If the LCD, buttons, or power light fails, check the control panel cable connection J6 on the system board, and then run the “Power-On Self Test (POST) sequence” on page 2-1. If the problem remains, replace the midframe cover with control panel and risers. Go to “Midframe cover with control panel and risers removal” on page 4-8. If the problem continues, replace the system board. Go to “System board removal” on page 4-15. 2-10 Service Manual 4419-X6X Printer communication problems Symptom Action The computer does not communicate with the printer. Check the USB cable and system board cable connections. If connections are okay, replace the system board. Go to the “System board removal” on page 4-15. Scanner problems Symptom Action • CIS does not move. • Lamp does not come on. Go to the “CIS module assembly service check” on page 2-15. • Scanned images are faded, or colors are dull, blurry, or fuzzy. Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven. • Blank copies Go to the “Scan and copy quality service check” on page 2-23. PictBridge problems Symptom Action The camera does not communicate with the printer. Check USB cable connections. If connections are okay, go to the “PictBridge service check” on page 2-15. Diagnostic information 2-11 4419-X6X Paper feed problems Symptom • Fails to pick up paper • Picks up more than one sheet of paper • Picks paper but fails to feed • Paper jams • Paper fails to exit • Noisy paper pick motor • Noisy paper feed • Envelopes fail to feed • Paper skews Action Go to the “Paper feed service check” on page 2-17. Power problems Symptom Action There is no power in the All-In-One; motors do not operate. Go to the “Power service check” on page 2-19. Print quality problems Symptom • • • • • Voids in characters Light print Prints off the page Fuzzy print Carrier moves but nothing prints • Printhead dries prematurely • Colors print incorrectly • Vertical alignment off 2-12 Service Manual Action Go to the “Print quality service check” on page 2-20. 4419-X6X Service checks Carrier transport service check Unit/Problem Action Carrier Transport Motor Check the carrier transport motor connector J10 on the system board. If it is connected, check for approximately 30 V dc on pins 1 and 2 or at the wire connections located on the rear of the carrier transport motor. If voltage is incorrect, replace the system board. Go to “System board removal” on page 4-15. If voltage is correct, check the motor for binds or a loose motor pulley. A noisy or chattering motor or a motor that fails to turn can be caused by: • A broken circuit or short-circuit in the motor • A bind in the carrier transport mechanism Disconnect the carrier transport motor cable J10 from the system board, and check for 15 ohms between the two wires on the carrier transport motor. If the reading is incorrect, replace the print engine. Go to “Print engine removal” on page 4-17. Carrier Guide Rod Clean and lubricate the carrier rod. Lubricate the carrier rod and the carrier rod bearing surfaces with grease P/N 40X0179. Encoder Strip Verify that the encoder strip is installed correctly and is free of grease or dirt. If the encoder strip is not installed correctly, it can cause the carrier to slam against the side frame. If the encoder strip is damaged, replace it. Go to “Encoder strip removal” on page 4-16. If the encoder strip and all connections are okay, but the carrier slams the side frame, replace the system board. Go to “System board removal” on page 4-15. Diagnostic information 2-13 4419-X6X Unit/Problem Action Carrier Assembly Check the following parts for wear or damage: • Printhead cartridge latch • Latch spring • Carrier • Printhead cables Ensure that all printhead cables are fully seated. If any of these parts are defective, replace the carrier assembly. Go to “Carrier assembly with cables, belt, and cable clip removal” on page 4-18. Check the gold-plated contacts located on the inside (rear) of the printhead carrier for dirt, wear, and damage. Use a clean cloth dampened with water to clean the contacts. Let the contacts dry completely. If the gold contacts are damaged, replace the carrier assembly. Go to “Carrier assembly with cables, belt, and cable clip removal” on page 4-18. If the symptom remains, replace the system board. Go to “System board removal” on page 4-15. 2-14 Service Manual 4419-X6X CIS module assembly service check Unit/Problem Action CIS Module Assembly If the CIS module does not move, ensure that the belt is installed and is not binding. Check the scanner motor connector JP3 on the system board for proper connection. If the CIS module still does not move, replace the system board. Go to “System board removal” on page 4-15. If the lamp does not come on as the CIS module assembly is scanning, check connector J12 on the system board. If the connection is okay and the problem remains, replace the scanner module assembly. Go to “Scanner module assembly removal” on page 4-6. PictBridge service check Unit/Problem Action PictBridge Card Check system board connector P1 for approximately 4.9 V dc on pin 1. If the voltage is incorrect, replace the system board. Go to “System board removal” on page 4-15. If the voltage is correct but the problem remains, replace the card reader card with PictBridge assembly and cables. Go to “Card reader card with PictBridge assembly and cables removal” on page 4-13. Maintenance station service check The maintenance station has three functions: 1. Wipes (cleans) the printhead nozzle plates 2. Provides a place for printheads to fire all nozzles, keeping them clean for printing Diagnostic information 2-15 4419-X6X 3. Seals the printheads when they are not being used to prevent the nozzles from drying Unit/Problem Action Maintenance Station Assembly As the carrier moves to the left over the maintenance station, a slot on the bottom of the carrier engages a tab on the sled of the maintenance station, causing the cap to rise and seal the printheads. When the carrier moves to the right, it uncaps the printheads. The wipers clean the printhead nozzle plates as the carrier leaves the maintenance station. The wipers clean the printheads only when the carrier is moving to the right. After the cleaning operation is complete, a tab on the maintenance station engages a tab on the carrier, causing the wipers to lower. Worn wipers can cause poor print quality after printhead cleaning. Check for loose or worn wipers. Worn caps cause the printhead nozzles to dry and clog. Check for loose or worn caps. If any worn or broken parts are found, replace the maintenance station. Go to “Maintenance station removal” on page 4-19. 2-16 Service Manual 4419-X6X Paper feed service check If the All-In-One does not have paper jam problems, continue with this service check. If the All-In-One has paper jam problems, examine the printer for the following before you begin the service check: • • • • Check the entire paper path for obstructions. Ensure there is not too much paper in the paper tray. Ensure the correct type of paper is being used. Check for static in the paper. Unit/Problem • Paper Feed Motor • System Board Action Run the “Power-On Self Test (POST) sequence” on page 2-1. A noisy or chattering motor or a motor that fails to turn can be caused by: • A broken circuit or short-circuit in the motor • A bind in the paper feed mechanism Disconnect paper feed motor cable J11 from the system board, and check for approximately 25 ohms between the two wires on the paper feed motor. If the reading is incorrect, replace the print engine. Go to “Print engine removal” on page 4-17. If the reading is correct, check for approximately 30 V dc at connector J11 on pins 1 and 2. If the voltage is incorrect, replace the system board. Go to “System board removal” on page 4-15. Although the paper feeds in one direction, the paper feed motor turns in two directions. If the paper feed motor turns in one direction only, replace the system board. Go to “System board removal” on page 4-15. Binds in the paper feed motor or gear train can cause intermittent false paper jam errors. Remove the paper feed motor, and check the shaft for binds. Also check for a loose or worn motor gear. If the gear is defective, replace the print engine. Go to “Print engine removal” on page 4-17. Diagnostic information 2-17 4419-X6X Unit/Problem Action Paper Pick Assembly Check the paper pick motor connector J17 on the system board. If it is connected, check for approximately 30 V dc on pins 1 and 2 or at the wire connections located on the rear of the paper pick motor. If voltage is incorrect, replace the system board. Go to “System board removal” on page 4-15. If the voltage is correct, replace the printer base assembly with cover and paper pick assembly. Go to “Printer base with cover and paper pick assembly removal” on page 4-22. Check the pick roller for wear. If the pick roller is worn and causing a paper feed problem, replace the printer base assembly with cover and paper pick assembly. Go to “Printer base with cover and paper pick assembly removal” on page 4-22. ADF Scanner Lid Assembly Check the ADF paper feed motor connector J4 on the system board for proper connection. Check the ADF paper feed sensor connector J15 on the system board. If it is connected, check for approximately 1.2 V dc on pin 1 and 3.2 V dc on pin 3. If the voltage is incorrect, replace the ADF scanner lid assembly. Go to “ADF scanner lid assembly removal” on page 4-5. Midframe Assembly Check the following for wear: • • • • Small feed rollers Large feed roller Exit roller Star rollers If any of the rollers are worn and causing a paper feed problem, replace the print engine. Go to “Print engine removal” on page 4-17. End-of-Forms Flag Check for binds or damage. If the flag is defective, replace the print engine. Go to “Print engine removal” on page 4-17. ADF End-of-Forms Flag Check for binds or damage. If the flag is defective, replace the ADF scanner lid assembly. Go to “ADF scanner lid assembly removal” on page 4-5. 2-18 Service Manual 4419-X6X Power service check Unit/Problem Action External Power Supply Plug the external power supply into an outlet, and check for 30 V dc. If the voltage is incorrect, replace the power supply. • Printhead Cables • Paper Feed Motor • Carrier Transport Motor • Control Panel Unplug the All-In-One. Check all connections on the system board, and plug the All-In-One back in. Look for a symptom change. If the printhead cables are defective, replace the carrier assembly. Go to “Carrier assembly with cables, belt, and cable clip removal” on page 4-18. Check for broken circuits or short-circuits in the paper feed and carrier transport motors. If either motor is defective, replace the print engine. Go to “Print engine removal” on page 4-17. If the control panel LCD, buttons, or power light fails, check cable connection J6 on the system board, and then run the “Power-On Self Test (POST) sequence” on page 2-1. If the problem remains, replace the midframe cover with control panel and risers. Go to “Midframe cover with control panel and risers removal” on page 4-8. If the problem continues, replace the system board. Go to “System board removal” on page 4-15. Diagnostic information 2-19 4419-X6X Print quality service check Unit/Problem Action Alignment Uneven vertical lines and characters not properly formed (jagged or rough) or not aligned at the left margin can be adjusted by performing the print cartridge alignment. Aligning print cartridges using the control panel 1. Load plain paper. 2. From the control panel, press Copy Mode. 3. Press . 4. Press or highlighted. 5. Press repeatedly until Maintenance is . 6. Press or repeatedly until Align Cartridges is highlighted. 7. Press . An alignment page prints. If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved, clean the print cartridge nozzles. Aligning print cartridges using the Productivity Suite 1. Load plain paper. 2. From the desktop, double-click the Productivity Suite icon, and then click Maintain/Troubleshoot. 3. Click the Maintenance tab. 4. Click Align to fix blurry edges. 5. Click Print. An alignment page prints. If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved, clean the print cartridge nozzles. 2-20 Service Manual 4419-X6X Unit/Problem Action Print Cartridge Ensure that the All-In-One contains good print cartridges. Clean the print cartridge nozzles when: • • • • • Characters are not printing completely. White dashes appear in graphics or printed text. Print is smudged or too dark. Vertical, straight lines are not smooth. Colors on print jobs are faded, or they differ from the colors on the screen. Cleaning the print cartridge nozzles using the control panel 1. Load plain paper. 2. Press Copy Mode. 3. Press . 4. Press 5. Press . . 6. Press 7. Press until Clean Cartridges is highlighted. . 8. A page prints, forcing ink through the print cartridge nozzles to clean them. 9. Print the document again to verify that the print quality has improved. If print quality has not improved, try cleaning the nozzles up to two more times. Cleaning the print cartridge nozzles using the Productivity Suite 1. Load plain paper. 2. From the desktop, double-click the Productivity Suite icon, and then click Maintain/Troubleshoot. 3. Click the Maintenance tab. 4. Click Clean to fix horizontal streaks. 5. Click Print. A page prints, forcing ink through the print cartridge nozzles to clean them. 6. Print the document again to verify that the print quality has improved. 7. If print quality has not improved, try cleaning the nozzles up to two more times. Diagnostic information 2-21 4419-X6X Unit/Problem Action Color print cartridge cross contamination Be sure the print cartridge nozzle plate is clean. Clean with a clean, lint-free cloth dampened with water. If cross contamination occurs, check for: • Maintenance station wiper damage • Used tape on the printhead nozzle plate If the wiper is damaged, replace the maintenance station. Go to “Maintenance station removal” on page 4-19. Note: Do not retape the printhead nozzle plate. Maintenance Station Intermittent nozzle failures can be caused by worn parts in the maintenance station. If you find worn parts, replace the maintenance station. Go to “Maintenance station removal” on page 4-19. Paper Feed Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check for: • Correct type of paper • Curled or wrinkled paper • Paper path obstructions • Feed roller wear or looseness • Worn gears or binds If the paper feed roller or gears are defective, replace the print engine. Go to “Print engine removal” on page 4-17. Carrier Transport Blurred print and voids can be caused by problems in the carrier transport area. Check the following: • Carrier transport belt for wear • Idler pulley parts for wear, damage, or looseness • Carrier guide rod for wear or dirt. If the rod is dirty, clean and lubricate it. The carrier to carrier frame engagement should be lubricated with grease P/N 40X0179. If the carrier transport belt is worn, replace the carrier assembly. Go to “Carrier assembly with cables, belt, and cable clip removal” on page 4-18. If the idler pulley parts are defective, replace the print engine. Go to “Print engine removal” on page 4-17. 2-22 Service Manual 4419-X6X Scan and copy quality service check Unit/Problem Action Scanned images have: If the scanner glass is dirty, gently wipe it with a clean, lint-free cloth dampened with water. • Blank pages • Checkerboard pattern • Distorted graphics or pictures • Missing characters • Faded print • Dark print • Skewed lines • Smudges • Streaks • Unexpected characters • White lines in print Make sure all ink or corrective fluid is dry before placing a document on the scanner glass. Make sure the document or photo is loaded correctly in the ADF or on the scanner glass. Check the ink levels, and install a new print cartridge if necessary. To adjust the Brightness setting: 1. Load the document face down on the scanner glass. 2. From the control panel, press Copy Mode. 3. Press or repeatedly until Lighter / Darker is highlighted. 4. Press or 5. Press . to lighten or darken the copy. Diagnostic information 2-23 4419-X6X 2-24 Service Manual 4419-X6X 3. Diagnostic aids Test page This test prints the test page. To run a complete test page of black and color patterns, be sure the printhead cartridges are in good condition. To enter the test: 1. Turn on the All-In-One. 2. Lift the scanner unit. 3. Install a good black print cartridge in the left side of the carrier and a good color cartridge in the right. 4. Close the scanner unit. 5. Load paper in the paper support. 6. Press until Maintenance appears on the LCD. 7. Highlight Maintenance and press . 8. Print Test Page appears on the LCD. 9. Highlight Print Test Page and press to print the test page. The test page consists of the following information: • • • • • • • • • • • • • • Build Date Code Level Page Count ASIC Version Temps USB Product USB Manufacturer USB Serial Number MFG CMD Model Class DES USB Vendor ID There is a black and color purge pattern used to clear all printhead nozzles. The nozzle test pattern prints all nozzles on a diagonal line. There should be no breaks in the nozzle test pattern. A break in the pattern indicates one or more nozzles are not working. Diagnostic aids 3-1 4419-X6X If a print quality problem exists, see “Print quality service check” on page 2-20. 3-2 Service Manual 4419-X6X 4. Repair information This chapter explains how to make adjustments to the All-In-One and how to remove defective parts. Warning: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below: • Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until you are ready to install the part into the machine. • Make as few movements as possible with your body to prevent an increase of static electricity from clothing fibers, carpets, and furniture. • Put the ESD wrist strap on your wrist. Connect the wrist band to the • • • • • • system ground point. This discharges any static electricity in your body to the machine. Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing a pluggable module, use the correct tool. Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD-sensitive part for any reason, first put it into its special bag. Machine covers and metal tables are electrical grounds. They increase the risk of damage because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table. If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case). Be extra careful in working with ESD-sensitive parts when coldweather heating is used, because low humidity increases static electricity. Repair information 4-1 4419-X6X Adjustments The user is directed in the Lexmark Solution Center to perform the printhead alignment adjustments after replacing a print cartridge. Removal procedures The following procedures are arranged according to the name of the All-In-One part discussed. CAUTION: Unplug the power cord before removing any parts. Releasing plastic latches Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched. 4-2 Service Manual 4419-X6X Removals General precautions on removals Use caution when disassembling and reassembling components. The close proximity of cables to moving parts makes proper routing a must. When components are removed or replaced, any cables disturbed must be replaced as closely as possible to their original positions. Before removing any component from the machine, be sure you note the cable routing. When servicing the machine: • • • • • • Verify that documents are not stored in memory. Move the print cartridge to the far right to cap the nozzles. Unplug the power cord. Use a flat and clean surface. Use only authorized replacement parts. Do not force plastic parts. Control panel cover removal 1. Lift the scanner module assembly until the risers extend. 2. Separate the cover from the base of the control panel, and lift to remove. Repair information 4-3 4419-X6X Rear access cover removal 1. Remove screw (A). 2. Remove the rear access cover. 4-4 Service Manual 4419-X6X ADF scanner lid assembly removal 1. Remove the rear access cover. 2. Remove ground cable screw (A), and disconnect three cables (B) from the system board. 3. Raise the ADF scanner lid assembly to the upright position. 4. Separate the ADF scanner lid hinges (C) from the scanner module assembly. Repair information 4-5 4419-X6X 5. Lift to remove. Scanner module assembly removal 1. Remove the rear access cover. 2. Disconnect J12 (A) and JP3 (B) from the system board. 3. Lift the scanner module assembly until the risers extend. 4-6 Service Manual 4419-X6X 4. Disconnect both risers. 5. Lift the scanner module assembly, and remove. Repair information 4-7 4419-X6X Midframe cover with control panel and risers removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the control panel cover. 5. Remove ten screws (A). 4-8 Service Manual 4419-X6X 6. Lift the midframe cover to disconnect J6 (B) from the system board. 7. Remove the midframe cover with control panel and risers. Repair information 4-9 4419-X6X Rear access door with sensor removal 1. Remove the rear access cover. 2. Disconnect JP2 (A) from the system board. 4-10 Service Manual 4419-X6X 3. Use a flat thin-blade screwdriver to separate the rear access door hinge from the base cover. 4. Remove the rear access door with sensor. Repair information 4-11 4419-X6X Fax card removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Disconnect J7 (A) from the fax card. 5. Remove three screws (B). 6. Lift and remove the fax card. 4-12 Service Manual 4419-X6X Card reader card with PictBridge assembly and cables removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Remove the fax card. 6. Disconnect P3 (A) and P1 (B) from the system board. Repair information 4-13 4419-X6X 7. Remove two screws (C). 8. Remove the card reader card with PictBridge assembly and cables. 4-14 Service Manual 4419-X6X System board removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Disconnect all cables from the system board. 6. Remove six screws (A). 7. Lift and remove the system board. Repair information 4-15 4419-X6X Encoder strip removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Disconnect both ends of the encoder strip (A). 6. Remove the encoder strip. 4-16 Service Manual 4419-X6X Print engine removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Remove the rear access door with sensor. 6. Remove the fax card. 7. Disconnect power supply and existing cable from the system board. 8. Remove seven screws (A). 9. Lift, tilt, and remove the print engine. Repair information 4-17 4419-X6X Carrier assembly with cables, belt, and cable clip removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Remove the print engine assembly. 6. Remove the encoder strip. 7. Remove the carrier shaft retainer clips (A). 8. Remove the carrier shaft through the left side. 9. Press the carrier belt tensioner (B), and remove the belt (C). 10. Unplug the carrier cables from the system board. 4-18 Service Manual 4419-X6X 11. Press cable latch (D), pull the cables through the slot, and remove the carrier assembly. Maintenance station removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Remove the print engine assembly. Repair information 4-19 4419-X6X 6. Press two latches (A). 7. Slide the maintenance station forward and remove. 4-20 Service Manual 4419-X6X Exit tray removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Remove the print engine assembly. 6. Use a flat thin-blade screwdriver to separate the exit tray hinge from the base cover. 7. Lift and remove the exit tray. Repair information 4-21 4419-X6X Printer base with cover and paper pick assembly removal 1. Remove the rear access cover. 2. Remove the ADF scanner lid assembly. 3. Remove the scanner module assembly. 4. Remove the midframe cover with control panel and risers. 5. Remove the print engine assembly. 6. Remove the exit tray. The printer base with cover and paper pick assembly remains. • kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk kkkkkkkkkkkkkkkkkkkkk 4-22 Service Manual 4419-X6X 5. Locations and connectors System board Connector Connector (total number of pins) Description Approximate voltage J1 Power Supply Pin 1–30 V dc J4 ADF Paper Feed Motor J5 Fax Card J6 Control Panel Ribbon J7 Carrier Ribbon J8 Carrier Ribbon J9 Carrier Ribbon J10 Carrier Transport Motor Pins 1 and 2–30 V dc 2 J11 Paper Feed Motor Pins 1 and 2–30 V dc 2 J12 CIS Scanner Lamp J15 ADF Paper Feed Sensor Pin 1–1.2 V dc Pin 3–3.2 V dc 4 J16 ADF End of Forms Sensor Pin 1–1.2 V dc Pin 3–3.2 V dc 4 J17 Paper Pick Motor Pins 1 and 2–30 V dc 2 J18 Paper Pick Sensor P1 PictBridge P2 USB 2 4 Ribbon 4 Pin 1–4.9 V dc 5 Locations and connectors 5-1 4419-X6X Connector Connector (total number of pins) Description Approximate voltage P3 Card Reader Pin 3–2.9 V dc 5 JP1 Paper Encoder Dial Sensor Pin 1–4.8 V dc Pin 2–4.8 V dc Pin 3–4.8 V dc Pin 4–4.8 V dc 4 JP2 Rear Door Media Sensor Ribbon JP3 Scanner Motor 4 U6 Cartridge Access Sensor 5-2 Service Manual 4419-X6X Locations and connectors 5-3 4419-X6X Fax card Connector J7 Description Speaker 5-4 Service Manual Approximate voltage Connector (total number of pins) 2 4419-X6X PictBridge and card reader Connector Connector (total number of pins) Description Approximate voltage J1 PictBridge Pin 1–4.9 V dc 5 J1 Card Reader Pin 3–2.9 V dc 5 Locations and connectors 5-5 4419-X6X 5-6 Service Manual 4419-X6X 6. Preventive maintenance This chapter contains lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 40X0179 to lubricate the following: • • • • All gear mounting studs The left and right ends of the large feed roller at the side frames The carrier to carrier frame engagement The carrier guide rod, and carrier guide rod bearings Warning: Keep grease from coming into contact with any electrical components, as this may cause All-In-One damage or failure. Do not lubricate the scanner rod or bearing after replacing. Preventive maintenance 6-1 4419-X6X 6-2 Service Manual 4419-X6X 7. Parts catalog How to use this parts catalog The following legend is used in the parts catalog: AsmIndex Part number Units/ mach Units/ FRU Description • Asm-index: Identifies the assembly and the item in the diagram. For example, 2-1 indicates assembly 2 and item number 1. • Part number: Identifies the unique number that identifies this FRU. • Units/mach: Refers to the number of units actually used in the machine or product. • Units/FRU: Refers to the number of units packaged together and identified by the part number. • NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration. • PP: (Parts Packet) in the parts description column indicates that the part is contained in a parts packet. Parts catalog 7-1 4419-X6X Assembly 1: Covers       7-2 Service Manual 4419-X6X Assembly 1: Covers AsmIndex 1—1 Part number Units/ mach Units/ FRU 40X2468 1 1 Description Cover, midframe with control panel and risers 2 21M0835 1 1 Cover, control panel English 2 21M0837 1 1 Cover, control panel Dutch 2 21M0839 1 1 Cover, control panel French 2 21M0841 1 1 Cover, control panel German 2 21M0843 1 1 Cover, control panel Greek 2 21M0845 1 1 Cover, control panel Hebrew 2 21M0847 1 1 Cover, control panel Italian 2 21M0849 1 1 Cover, control panel Japanese 2 21M0851 1 1 Cover, control panel Korean 2 21M0853 1 1 Cover, control panel Polish 2 21M0855 1 1 Cover, control panel Brazilian Portuguese 2 21M0857 1 1 Cover, control panel Russian 2 21M0859 1 1 Cover, control panel Simplified Chinese 2 21M0861 1 1 Cover, control panel Spanish 2 21M0863 1 1 Cover, control panel Traditional Chinese 2 21M0865 1 1 Cover, control panel Turkish 3 40X2471 1 1 Door, rear access with sensor 4 40X2470 1 1 Cover, rear access 5 40X2469 1 1 Base, printer with cover 6 40X2473 1 1 Tray, exit NS 7375511 1 1 Plain package B/M includes: carton, cushion set, and sealing tape Parts catalog 7-3 4419-X6X Assembly 1 (cont.): Covers   7-4 Service Manual 4419-X6X Assembly 1 (cont.): Covers AsmIndex Part number Units/ mach Units/ FRU Description 1—1 40X2462 1 1 Lid, ADF scanner assembly 2 40X2463 1 1 Module, scanner assembly Parts catalog 7-5 4419-X6X Assembly 2: Engine, electronics, and carrier          7-6 Service Manual 4419-X6X Assembly 2: Engine, electronics, and carrier AsmIndex Part number Units/ mach Units/ FRU Description 2—1 40X2466 1 1 Card, fax 2 40X2465 1 1 Board, system 3 40X2461 1 1 Strip, encoder 4 40X2464 1 1 Engine, print 5 40X2467 1 1 Card, reader card and Pictbridge assembly 6 40X2472 1 1 Carrier, assembly with cables, belt, and cable clip 7 40X2460 1 1 Station, maintenance 8 21H0302 1 1 Supply, power universal 32 W 9 11B6501 1 1 Cord, power USA, Peru, Canada, LAD NS 11B6502 1 1 Cord, power Australia NS 11B6503 1 1 Cord, power UK, Hong Kong NS 11B6504 1 1 Cord, power Europe, Asia NS 11B6507 1 1 Cord, power South Africa NS 11B6508 1 1 Cord, power Chile NS 11B6510 1 1 Cord, power Brazil NS 11B6511 1 1 Cord, power Japan NS 11B6512 1 1 Cord, power Argentina NS 11B6513 1 1 Cord, power Peoples Republic of China NS 11B6514 1 1 Cord, power Korea NS 11B6515 1 1 Cord, power Taiwan NS 11B6516 1 1 Cord, power India NS 11B6532 1 1 Cord, power Japan - 2.5 Amp 6 foot 3 conductor Parts catalog 7-7 4419-X6X 7-8 Service Manual 4419-X6X Index A acronyms 1-10 adjustments 1-2 B buttons Cancel 1-7 Copy Mode 1-5 Down Arrow 1-7 Fax Auto Answer 1-5 Fax Mode 1-5 Keypad 1-8 Left Arrow 1-6 Menu 1-7 Phone Book 1-6 Photo Card 1-5 Power 1-8 Quick Dial 1-5 Redial/Pause 1-6 Return 1-7 Right Arrow 1-7 Scan Mode 1-5 Select (check) 1-6 Start Black 1-8 Start Color 1-8 Up Arrow 1-6 C carrier transport problems 1-10 CIS module assembly 1-15 control panel 1-5 control panel problems 1-10 copy specifications 1-3 D diagnostic aids test page 1-1 diagnostic information 1-1 error codes 1-2 POST (Power-On Self Test) sequence 1-1 POST symptom table 1-8 start 1-1 symptom tables 1-10 E error codes 1-2 ESD-sensitive parts 1-1 G general information 1-1 H handling ESD-sensitive parts 1-1 L LCD 1-1, 1-10 locations and connectors 1-1 fax card 1-4 PictBridge and card reader 1-5 system board 1-1 lubrication specifications 1-1 M maintenance approach 1-9 maintenance station 1-15 maintenance station problems 1-10 P paper feed 1-17 paper feed problems 1-12 paper jam 1-12 parts catalog 1-1 carrier 1-6 covers 1-2, 1-4 electronics 1-6 how to use 1-1 print engine 1-6 PictBridge 1-15 PictBridge problems 1-11 plastic latches 1-2 POST (Power-On Self Test) sequence 1-1 Index I-1 4419-X6X paper feed 1-17 POST symptom table 1-8 power problems 1-12 paper pick assembly 1-18 preventive maintenance 1-1 PictBridge 1-15 print cartridges 1-1 power 1-19 print quality 1-20 print cartridge 1-21 print quality problems 1-12 print quality 1-20 print speed 1-4 scan and copy quality 1-23 printer communication problems 1-11 specifications copy 1-3 R scanner 1-2 start 1-1 removals symptom tables 1-10 ADF scanner lid assembly 1-5 carrier transport problems 1-10 card reader card with PictBriidge control panel problems 1-10 assembly 1-13 maintenance station problems 1-10 carrier assembly 1-18 paper feed problems 1-12 control panel cover 1-3 PictBridge problems 1-11 encoder strip 1-16 power problems 1-12 exit tray 1-21 print quality problems 1-12 fax card 1-12 printer communication problems maintenance station 1-19 1-11 midframe cover with control panel scanner problems 1-11 1-8 print engine 1-17 printer base with cover and paper pick assembly 1-22 rear access cover 1-4 rear access door 1-10 scanner module assembly 1-6 system board 1-15 S safety information v scan and copy quality 1-23 scanner problems 1-11 scanner specifications 1-2 service checks ADF end-of-forms flag 1-18 ADF scanner lid assembly 1-18 carrier assembly 1-14 carrier transport 1-13 cartridge alignment 1-20 CIS module assembly 1-15 control panel 1-19 encoder strip 1-13 end-of-forms flag 1-18 maintenance station 1-15 I-2 Service Manual T test page 1-1 tools required 1-9 U using the control panel 1-5 4419-X6X Part number index P/N Description Page 11B6501 11B6502 11B6503 11B6504 11B6507 11B6508 11B6510 11B6511 11B6512 11B6513 11B6514 11B6515 11B6516 11B6532 21H0302 21M0835 21M0837 21M0839 21M0841 21M0843 21M0845 21M0847 21M0849 21M0851 21M0853 21M0855 21M0857 21M0859 21M0861 21M0863 21M0865 40X2460 40X2461 40X2462 40X2463 40X2464 40X2465 40X2466 40X2467 40X2468 40X2469 Cord, power USA, Peru, Canada, LAD . . . . . . . . . . . . . . . . . . Cord, power Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power UK, Hong Kong . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Europe, Asia . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power South Africa . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Chile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Brazil . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Argentina . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Peoples Republic of China . . . . . . . . . . . . . . . . . Cord, power Korea . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power India . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cord, power Japan - 2.5 Amp 6 foot 3 conductor . . . . . . . . . . Supply, power universal 32 W . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel English . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel French . . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel German . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Greek . . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Hebrew . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Italian . . . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Japanese . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Korean . . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Polish . . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Brazilian Portuguese . . . . . . . . . . . . . . . Cover, control panel Russian . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Simplified Chinese . . . . . . . . . . . . . . . . Cover, control panel Spanish . . . . . . . . . . . . . . . . . . . . . . . . . Cover, control panel Traditional Chinese . . . . . . . . . . . . . . . . Cover, control panel Turkish . . . . . . . . . . . . . . . . . . . . . . . . . Station, maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Strip, encoder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Lid, ADF scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . Module, scanner assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . Engine, print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Board, system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card, fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card, reader card and Pictbridge assembly . . . . . . . . . . . . . . Cover, midframe with control panel and risers . . . . . . . . . . . . Base, printer with cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-7 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-3 1-7 1-7 1-5 1-5 1-7 1-7 1-7 1-7 1-3 1-3 Part number index I-3 4419-X6X 40X2470 40X2471 40X2472 40X2473 7375511 Cover, rear access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Door, rear access with sensor . . . . . . . . . . . . . . . . . . . . . . . . Carrier, assembly with cables, belt, and cable clip . . . . . . . . . Tray, exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Plain package B/M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-4 Service Manual 1-3 1-3 1-7 1-3 1-3